AT&T Reviews in San Diego, CA | Glassdoor

AT&T San Diego Reviews

Updated September 21, 2017
103 reviews

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San Diego, CA

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
61 Ratings

103 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 979 reviews)

  • No Work Life Balance you'll trade time for (in 278 reviews)

More Pros and Cons

  1. Helpful (1)

    "I like working in the field and driving company's vehicle and the tools they provide."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in San Diego, CA
    Current Employee - AT&T Premises Technician in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than a year)

    Pros

    You work on your own. As long as you do good work, quality, and meet up your numbers (2 installs 2 repairs) you should be ok.

    Cons

    Politics, problems with orders. Scope of work feels unreachable at times. Contract negotiations that the union leave behind that affect our work and our wage pay. Going on strike. Customers being rude. Suspensions.

    Advice to Management

    Lead by good examples.


  2. "It's an ok place to work but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in San Diego, CA
    Current Employee - AT&T Premises Technician in San Diego, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Decent pay, good but expensive benefits, vacation time is nice. No supervisor breathing down your neck, not for me anyway. They provide tools and trucks.

    Cons

    Shady managers, you feel like just a number, unnecessary goals. Managers are forced to worry about numbers on things that don't matter rather than worry about customer service.

    Advice to Management

    Happy employees are productive employees.

  3. Helpful (2)

    "Exhausting. Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in San Diego, CA
    Former Employee - Retail Sales Consultant in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Mobile discounts. 401k company match. Free company cellphone that U take home.

    Cons

    Very stressful. You have to sell A LOT cellphone, accessories, Internet, Uverse TV, Directv, Directv Now and Mobile plans that keeps on changing, and deal with Billing problems! Commission is not enough for all the things that Rep have to do. There's monthly goal but then you need to help customers with billing problems wc take away your time from selling. Exhausting job.

    Advice to Management

    Reps are frontline employees, so if upper management up to CEO have great ideas, without the execution of reps selling the great products it is as good as waste! Take care of reps because they are the hardworkers of this company. Yes more than your brightest ideas.


  4. "Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    - Company in good economic standing
    - Union job with ok benenfits

    Cons

    - Company treats you like a number
    - Low morale in workplace due to upper management style

    Advice to Management

    People want to know they are worth something, not just replaceable cogs


  5. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in San Diego, CA
    Former Employee - Retail Sales Associate in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Excellent structured company driven by sales and technology advancements.
    Plenty of opportunities for advancement and promotions. Technology advanced company always on the cutting edge of new innovations. Highly competitive markets across the world. Great company to work for.

    Cons

    Highly Competitive Markets. Many competitor companys and retailers. Competition includes large carriers such as Verizon and Sprint. Retailer competitors include large box stores such as Best Buy, Target, Costco.

    Advice to Management

    Always put the customer first


  6. "Typical corporation politics and decent benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premises in San Diego, CA
    Current Employee - Premises in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    If you do a good job supervisors stay off your case.

    Cons

    If you dont do a "good" job (meaning being efficient and making your supervisor look good) management has you in their crosshairs.


  7. "Technical Skills Growth Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Director in San Diego, CA
    Former Employee - Senior Technical Director in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Unlimited education degree/training/certification opportunities at little or no cost to managers. Grow your skills in order to stay relevant. If you are in a field you do not like, you can figure out a plan/path with numerous available resources and start working your plan without leaving the Company.

    Cons

    Limited time - 40-60 hr workweeks (salaried) can make it challenging to find time for the training opportunities that are available. If you can make it work, you should absolutely take advantage of it.

    Advice to Management

    In my experience (as a manager), communication is clear.

  8. "ATT is an excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in San Diego, CA
    Former Employee - Senior Project Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Everyone is eager to help

    Cons

    Some Personel politics can arise between union and nonunion employees

    Advice to Management

    Keep up the good work


  9. "Great Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Support Specialist in San Diego, CA
    Former Employee - Client Support Specialist in San Diego, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    AT&T offers a lot of training.

    Cons

    Not many opportunities for advancement in San Diego, CA.

    Advice to Management

    Know what your subordinates are saying to their direct reports.


  10. "After the buy of directv they want to pay a .50 cent raise is not cutting it for additional work being done moral is low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Health care plan options,union support,experience, paid training, everything else is always done to bare minimum don't expect to just work in you're scope of work

    Cons

    Dental insurance, financial compensation, no work life balance, schedule, lack of promotions, low quality training, managers harass you in the field, no recognition for hard work, company tries to take you're benefits and pay you .25 cents for additional Directv work and tries to not sell uverse products

    Advice to Management

    Look out for your techs don't let higher ups pressure you to punish someone we all make mistakes, showing respect and being courteous goes along way


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