AT&T Reviews in San Diego, CA | Glassdoor

AT&T San Diego Reviews

Updated February 9, 2019
123 reviews

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San Diego, CA

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
72 Ratings

123 Employee Reviews

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Pros
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  1. Helpful (1)

    "I like working in the field and driving company's vehicle and the tools they provide."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in San Diego, CA
    Current Employee - AT&T Premises Technician in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than a year)

    Pros

    You work on your own. As long as you do good work, quality, and meet up your numbers (2 installs 2 repairs) you should be ok.

    Cons

    Politics, problems with orders. Scope of work feels unreachable at times. Contract negotiations that the union leave behind that affect our work and our wage pay. Going on strike. Customers being rude. Suspensions.

    Advice to Management

    Lead by good examples.

    AT&T Response

    Oct 26, 2017 – Human Resources

    Thanks for your input! We appreciate you and will ensure your feedback is heard. We wish you many more wonderful years.


  2. Helpful (1)

    "Great Pay and Benfits/ Micromanged and Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in San Diego, CA
    Current Employee - Customer Service Manager in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great Pay and Benefits , Stable Company not going anywhere anytime soon.

    Cons

    Does not take time to understand employees, only seems to care about 1-4 quarter numbers and bottom line. Typical old school corporation environment. No room for creativity or self expression, just do what your told please.

    Advice to Management

    Learn to appreciate your employees.

  3. Helpful (2)

    "Poor Managemet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    Pay and employee discounts are good

    Cons

    Management is terrible. Constant re-orgs and politics lead to confusion on responsibilities and priorities. Frequent layoffs lead to very poor morale.

    Advice to Management

    Foster a better community and stop with all the layoffs. Employees don't feel like job security is tied to performance so there is little incentive to be invested in the company.


  4. Helpful (2)

    "Boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Training Manager in San Diego, CA
    Former Employee - Senior Training Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Not going anywhere, until the upcoming anti-trust hearings to break up the monopoly over media and its distribution channels; I’m guessing in 2022.

    Cons

    Standard, unimaginative US Mega-conglomerate. Att is what happens when a utility company pretends to be a Silicon Valley tech company. This cumbersome, antiquated giant buys up small agile companies with millions of financed dollars, all so they can own mediocre ideas it absorbs into their average-ness. The leaders are chasing what’s “hot” in the market instead of leading with innovation, even though internally they pat themselves on the back all the time for being so “cutting-edge.” They may be advanced when it comes to the towers, but the way the company is run is antiquated. They pretend to empower and give autonomy, but the company’s many divisions are clusters of middle-managers pretending to be productive. They buy ideas, while internally they ignore and stifle creativity.


  5. Helpful (3)

    "Data Centers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are no pros anymore

    Cons

    No concern for the employee, management get no credit and are continually marginalized and abused.

    Advice to Management

    Stop focusing on making only on the highest executives and put some care to the management professionals that have dedicate themselves for years to the company. They’re all leaving for a reason, no gratitude or respect.


  6. "Working for AT&T as a premises technician is absolutely amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The pay, and the benefits.

    Cons

    How the company treats us, how easy it is to be suspended

    Advice to Management

    Unfortunately there’s no advice I can give to management because they answer to their supervisors, and most of them answers to someone who is ruthless


  7. "Always interesting and never a dull moment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Manager in San Diego, CA
    Current Employee - Network Operations Manager in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    A great work environment to grow your professional network.

    Cons

    Majority of the bargained for employees are great but the CWA labor union’s nurture entitled, lazy, disgruntled employees.

    Advice to Management

    Lead and never manage.

  8. Helpful (2)

    "Great Benefits and No Job Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits, Retirement, Education Reimbursement, PTO

    Cons

    No job security, constant restructuring and "surplus" layoffs. Retiree benefit cuts.

    Advice to Management

    Be mindful and respectful of the veteran (read "older") employees who built the network and keep it running. The employees and our corporate memory of the wireline business are no longer valued. We are considered a burden and irrelevant. We are being laid off because we are over 50 and too expensive.


  9. "Retirement benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - CA - California in San Diego, CA
    Current Employee - CA - California in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good employee healthcare benefits overall

    Cons

    no time at work to learn about the benefits

    Advice to Management

    reserve an annual benefit session for all questions the employees have


  10. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than 10 years)

    Pros

    Great pay, great benefits and union protection.

    Cons

    It is a boring job. Customers mad at you and so is management. The pricing and promos change all the time and the training is awful.

    Advice to Management

    Better computer systems and QUIT using off shore employees!


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