AT&T Reviews in San Diego, CA | Glassdoor

AT&T San Diego Reviews

Updated June 30, 2018
113 reviews

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San Diego, CA

3.2
StarStarStarStarStar
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
66 Ratings

113 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. Helpful (1)

    "I like working in the field and driving company's vehicle and the tools they provide."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in San Diego, CA
    Current Employee - AT&T Premises Technician in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than a year)

    Pros

    You work on your own. As long as you do good work, quality, and meet up your numbers (2 installs 2 repairs) you should be ok.

    Cons

    Politics, problems with orders. Scope of work feels unreachable at times. Contract negotiations that the union leave behind that affect our work and our wage pay. Going on strike. Customers being rude. Suspensions.

    Advice to Management

    Lead by good examples.

    AT&T Response

    Oct 26, 2017 – Human Resources

    Thanks for your input! We appreciate you and will ensure your feedback is heard. We wish you many more wonderful years.


  2. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than 10 years)

    Pros

    Great pay, great benefits and union protection.

    Cons

    It is a boring job. Customers mad at you and so is management. The pricing and promos change all the time and the training is awful.

    Advice to Management

    Better computer systems and QUIT using off shore employees!

  3. "Splicer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Splicer- Construction and MST, Previous OPT in San Diego, CA
    Current Employee - Splicer- Construction and MST, Previous OPT in San Diego, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Moved around but never payed off! Good pay and benefits, constant change and alway learning something new.

    Cons

    Some what random changes for no Benifit to craft works or not notified to those effected by it. The king of aberviation ( AKA known as phone talk) .

    Advice to Management

    Provide a common board to define abbreviation as to their functions and historical descent , upper management is fumbing leadership on corporate direction.


  4. "Falling Apart at the Seams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in San Diego, CA
    Former Employee - Retail Sales Consultant in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits / Pay is ok

    Cons

    MicroManaged , this isn't a career , Managers are fired all the time. Company is set up for you to fail .

    Advice to Management

    Learn to treat your employees with respect. If you want employees to treat customers with respect , you need to learn the same yourself.


  5. "competitive pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in San Diego, CA
    Former Employee - Retail Sales Consultant in San Diego, CA
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than a year)

    Pros

    training, professional development, paid time off, salary, career opportunities

    Cons

    retail hours, dress code, mall locations, weekends, stressful


  6. Helpful (1)

    "AT&T is a joke, a bad joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Manager in San Diego, CA
    Former Employee - Senior Business Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits, compensation, no traveling, decent hours

    Cons

    Layoffs are a regular occurance because they don’t want to pay people. They’d rather hire cheap overseas. Doesn’t matter if you’ve been a great asset or a solid employee. Once you hit 15+ years, you go to the chopping block. They give 90 days to get another job & then pull all of them. Sad.

    Advice to Management

    Good luck when no one knows what they are doing because you drove all the talent out.


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great benefits, Lots of opportunities for advancement

    Cons

    Difficult to advance, unrealistic expectations

  8. Helpful (12)

    "AT&T is a mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Quality M&P Process in San Diego, CA
    Former Employee - Manager Quality M&P Process in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The benefits are fantastic - both product discounts and healthcare. The pay is decent unless you are in a non-customer facing or support job.

    Cons

    Constant purchasing of other companies creates a never-ending cycle of layoffs and "surplus." Those of us with more than 15 years service were the first to go, regardless of position or performance. If you are over 40, don't bother.

    Advice to Management

    Youth is not the answer to everything just because they cost less. Retain some of the wireline employees. Bring the ordering centers back to the United States. Contract workers are not good for every department.

    AT&T Response

    Feb 26, 2018 – Human Resources

    Thank you for recognizing the great benefits and pay we have to offer. Due to constant changes in the industry and technology, we sometimes have to restructure to remain competitive and meet the... More


  9. "AT&T does not have it together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The only good thing about it is the money, base pay plus commissions

    Cons

    Horrible CRM systems, unacceptable systems training, at&t processes, rude customers, ivr system, too many departments

    Advice to Management

    Stop comparing your job to mine, it's not the same thing.


  10. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Diego, CA
    Former Employee - Sales Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Guaranteed hours, schedule created month in advance

    Cons

    Scheduling based on seniority, sales goals and company objectives change frequently and performance is based solely on your ability to sell, very pushy sales tactics, point system for attendance

    Advice to Management

    Bring the human element back into the work place, value work ethic, timing and attendance, celebrate to elevate, stop using scare tactics to get employees to perform


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