AT&T Reviews in San Francisco, CA | Glassdoor

AT&T San Francisco Reviews

Updated August 12, 2018
156 reviews

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San Francisco, CA

3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
74 Ratings

156 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 895 reviews)

  • "There is a proper work life balance" (in 508 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1091 reviews)

  • "very long hours; no work-life balance" (in 314 reviews)

More Pros and Cons

  1. Helpful (2)

    "Order Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Writer in San Francisco, CA
    Former Employee - Order Writer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The pay was good at this company and at the time I worked for them, they offered a lot of overtime and not just time and a half sometimes double-time.

    Cons

    Sometimes some of the seasoned order writers would talk down to our group because we were new and just learning all the systems.

    Advice to Management

    Keep up the good work but please advise your seasoned workers to take it easy on the new employees please.


  2. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good employee development and training, ethical corporate culture

    Cons

    Regular layoffs, inflexible telecommute policy

  3. "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Flexible work life balance that allows quality.

    Cons

    With the current acquisitions there is a lot of unstable ground.

    Advice to Management

    Keep communicating about where the organizations are going.


  4. Helpful (1)

    "Crooks, thieves and sleezeballs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in San Francisco, CA
    Current Employee - RSC in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    You get half off on att products that's about the only Pros.

    Cons

    The company has managers that do not care how they get numbers. Managers told reps they needed to sell Directv NOW in Unethical ways. Many reps were written up for performance review for not selling DTV Now the underhand way.
    Upper management does not care about Retail staff.

    AT&T reps need to call the retail sales support for everything and anything when dealing with customers issues. The RST department are outsource reps who are told no phone-call longer than 5 minutes. Rst refuses to help and are lazy, with no accountability.

    This company treats you like a thief because they give you points for being late.

    The commission is terrible, hourly is ok but not worth it. Managers will change your schedule without telling you losing your overtime.

      The union is a joke and are a bunch of lying thieves who take money and talk big but are terrible at their job. They intimidate reps and try to make management and reps life hell.

    Advice to Management

    Be ethical, stand up for your reps.


  5. Helpful (2)

    "Talent Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Manager in San Francisco, CA
    Current Employee - Talent Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great Benefits, pay is consistent, nice annual bonus structure, pension program for previous employees.

    Cons

    Nepotism, horrible Corporate culture, cut throat, constant layoffs, you are not judged on talent but on brown nosing, too many managers that don’t know what they are doing in the wrong positions, you are just a number, no work life balance and no succession planning and very little room for growth.


  6. "Great experience in a constantly changing business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager/Director/Regional Attorney Government Relations in San Francisco, CA
    Former Employee - Manager/Director/Regional Attorney Government Relations in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    I loved my work at AT&T. It was many years ago, under different management.

    Cons

    I would love to have continued based in San Francisco without travel requirements. However, that was not the nature of the organization.

    Advice to Management

    Be inclusive at all levels - gender, ethnicity, race, age, sexual orientation.


  7. "Belly of the Beast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in San Francisco, CA
    Current Employee - Senior Account Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pros: Large Company with good retirement and medical benefits.

    Cons

    Salary and Commissions are decent but far below market rate here in the San Francisco Bay Area / Silicon Valley

    Advice to Management

    Please stop outsourcing key customer-facing jobs to offshore contractors. It may seem penny-wise, but is pound foolish in terms of our brand reputation and image

  8. "Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in San Francisco, CA
    Former Employee - Inbound Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Training, Support when in SFoffice and still Global Markets

    Cons

    Corporate office did not listen to large business customer's needs and stopped valuing customer service and dedicated service we were providing; made it more difficult for customers to actually talk to their reps; went away from "personalized" service and prioritized profit over people.

    Advice to Management

    listen to largest customers' needs. listen to loyal, longterm employees, solicit ideas and actually follow up (we were laid off actually in 2011); value the "people" experience and be willing to take personal responsibility.


  9. "Great opportunity to grow career and experience various parts of the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Sales Consultant II in San Francisco, CA
    Current Employee - Applications Sales Consultant II in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great work life balance, lots of benefits, and strong education programs

    Cons

    Lots of broken processes and not a lot of ownership


  10. "Decent company hampered by corporate environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff in San Francisco, CA
    Current Employee - Member of Technical Staff in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Fairly good benefits, large variety of problems to solve, and reasonable pay. The company is looking to pivot into new industries so there are many new opportunities for work.

    Cons

    Very hierarchical management structure leading to a very inefficient corporate environment. Typical problems with large companies; yearly layoffs, leadership with different objectives in mind.

    Advice to Management

    Flatten the management structure. Managers are constantly looking to try moving up the hierarchy which leads to their incentives (short term success) to come at the expense of long term success.


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