AT&T Reviews in San Francisco, CA | Glassdoor

AT&T San Francisco Reviews

Updated April 18, 2018
151 reviews

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San Francisco, CA

3.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
71 Ratings

151 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1065 reviews)

  • very long hours; no work-life balance (in 307 reviews)

More Pros and Cons

  1. "Great opportunity to grow career and experience various parts of the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Sales Consultant II in San Francisco, CA
    Current Employee - Applications Sales Consultant II in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great work life balance, lots of benefits, and strong education programs

    Cons

    Lots of broken processes and not a lot of ownership


  2. "Great experience in a constantly changing business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager/Director/Regional Attorney Government Relations in San Francisco, CA
    Former Employee - Manager/Director/Regional Attorney Government Relations in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    I loved my work at AT&T. It was many years ago, under different management.

    Cons

    I would love to have continued based in San Francisco without travel requirements. However, that was not the nature of the organization.

    Advice to Management

    Be inclusive at all levels - gender, ethnicity, race, age, sexual orientation.

  3. "Belly of the Beast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in San Francisco, CA
    Current Employee - Senior Account Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pros: Large Company with good retirement and medical benefits.

    Cons

    Salary and Commissions are decent but far below market rate here in the San Francisco Bay Area / Silicon Valley

    Advice to Management

    Please stop outsourcing key customer-facing jobs to offshore contractors. It may seem penny-wise, but is pound foolish in terms of our brand reputation and image


  4. "Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in San Francisco, CA
    Former Employee - Inbound Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Training, Support when in SFoffice and still Global Markets

    Cons

    Corporate office did not listen to large business customer's needs and stopped valuing customer service and dedicated service we were providing; made it more difficult for customers to actually talk to their reps; went away from "personalized" service and prioritized profit over people.

    Advice to Management

    listen to largest customers' needs. listen to loyal, longterm employees, solicit ideas and actually follow up (we were laid off actually in 2011); value the "people" experience and be willing to take personal responsibility.


  5. "Decent company hampered by corporate environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff in San Francisco, CA
    Current Employee - Member of Technical Staff in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Fairly good benefits, large variety of problems to solve, and reasonable pay. The company is looking to pivot into new industries so there are many new opportunities for work.

    Cons

    Very hierarchical management structure leading to a very inefficient corporate environment. Typical problems with large companies; yearly layoffs, leadership with different objectives in mind.

    Advice to Management

    Flatten the management structure. Managers are constantly looking to try moving up the hierarchy which leads to their incentives (short term success) to come at the expense of long term success.


  6. "Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Francisco, CA
    Current Employee - U-Verse Premises Technician in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Overall great job to get your career started as a technician in the telco world. Many overtime opportunities.

    Cons

    Very difficult to move up in the company.

    Advice to Management

    We, as union workers, want a fair wage for all the additional work we have in our job scope.


  7. "2017 ERG Conference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tech PM in San Francisco, CA
    Current Employee - Senior Tech PM in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    AT&T holds an Employee Resource Group conference every year in Dallas in support of Diversity & Inclusion. This is an amazing opportunity to meet with senior level executives in the company and network with other employees from diverse backgrounds! I am very proud to work for such a company that encourages and promotes diversity!

    Cons

    AT&T is a very large company and if you are not familiar with how to navigate this structure it can be challenging.

    Advice to Management

    Continue to promote diversity & inclusion and spread the news of the good work that is being done at AT&T!

  8. "Progressing Toward a Shared Vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in San Francisco, CA
    Current Employee - Area Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    *Variety of job functions available across corporate footprint.
    *Opportunity to have input to corporate direction.
    *Leaders focused on the bottom line who also recognize the impact of individuals.

    Cons

    *Limited opportunities to move from non-management to management.
    *Slow movement from lower level management position to upper level management, if you've not been chosen to be fast tracked when you enter the corporation.
    *One ineffective manager during your career can impact your earning potential for many years based on their personal bias.

    Advice to Management

    Continue and increase AT&T's work in evaluating pay treatment and rooting out disparity which is not based on performance but on bias.


  9. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in San Francisco, CA
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    AT&T offers a very competitive benefits and compensation package. There is room and a defined path for growth.

    Cons

    It does take some time to reap the rewards of all of your individual hard work.


  10. "Outside Plant Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in San Francisco, CA
    Former Employee - Field Service Technician in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    - Steady work

    - Great benefits

    Cons

    - Pervasive, PC 'group think' throughout the company insures the non-wireless side of this company is doomed to dinosaur style extinction.

    - You are just a replaceable cog in the wheel, with no chance to ever be promoted based upon merit.

    - Very hierarchical, military-style culture.

    - A sea of mediocrity where slackers rule!

    Advice to Management

    They never listen to advice!


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