AT&T Reviews in San Francisco, CA | Glassdoor

AT&T San Francisco Reviews

Updated October 16, 2018
161 reviews

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San Francisco, CA

3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
76 Ratings

161 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1114 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 324 reviews)

More Pros and Cons

  1. Helpful (2)

    "Order Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Writer in San Francisco, CA
    Former Employee - Order Writer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The pay was good at this company and at the time I worked for them, they offered a lot of overtime and not just time and a half sometimes double-time.

    Cons

    Sometimes some of the seasoned order writers would talk down to our group because we were new and just learning all the systems.

    Advice to Management

    Keep up the good work but please advise your seasoned workers to take it easy on the new employees please.


  2. "Broken Company, Bloated Hierarchy, No Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Executive in San Francisco, CA
    Former Employee - Strategic Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Money is decent if you are willing to employ shady business practices
    Good benefits and 401K match
    No accountability

    Cons

    AT&T incentives a lack of accountability in the sales team.
    Management has been there too long and they don't have any innovation or competition internally so very stagnant work environment
    Broken systems make it very difficult to execute internally
    Does not support equality or transparency -> no values or ethics
    Marketing runs the business, very disconnected from their customer
    Constant lay-offs and reorgs
    Company is based in TX so doesn't have that innovative, progressive, agile culture that most tech companies need to stay competitive

    Advice to Management

    Trim the middle management fat and promote the young up and comers who are ready to shake things up.
    Stand for something other than the company's image

  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Stable organization, job security, depending on the organization and management, you can work self sufficiently without micro management as long as you're doing well in your job, lots of potential opportunities

    Cons

    Very little flexibility due to old systems, compensation incentives sometimes don't really align to sales goals, not enough sales support

    Advice to Management

    As a tech company, AT&T is very old school. Feels like it's always a bandaid fixing big issues instead of getting to the root cause of issues.


  4. "Senior Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great group of people to work with

    Cons

    large company makes things difficult


  5. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in San Francisco, CA
    Former Employee - Project Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Tellecommute, flexibility, pay, benefits, location

    Cons

    Constant layoffs. Low moral. Constant fear...over worked


  6. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good employee development and training, ethical corporate culture

    Cons

    Regular layoffs, inflexible telecommute policy


  7. "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Flexible work life balance that allows quality.

    Cons

    With the current acquisitions there is a lot of unstable ground.

    Advice to Management

    Keep communicating about where the organizations are going.

  8. Helpful (2)

    "Crooks, thieves and sleezeballs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in San Francisco, CA
    Current Employee - RSC in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    You get half off on att products that's about the only Pros.

    Cons

    The company has managers that do not care how they get numbers. Managers told reps they needed to sell Directv NOW in Unethical ways. Many reps were written up for performance review for not selling DTV Now the underhand way.
    Upper management does not care about Retail staff.

    AT&T reps need to call the retail sales support for everything and anything when dealing with customers issues. The RST department are outsource reps who are told no phone-call longer than 5 minutes. Rst refuses to help and are lazy, with no accountability.

    This company treats you like a thief because they give you points for being late.

    The commission is terrible, hourly is ok but not worth it. Managers will change your schedule without telling you losing your overtime.

      The union is a joke and are a bunch of lying thieves who take money and talk big but are terrible at their job. They intimidate reps and try to make management and reps life hell.

    Advice to Management

    Be ethical, stand up for your reps.


  9. Helpful (2)

    "Talent Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Manager in San Francisco, CA
    Current Employee - Talent Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great Benefits, pay is consistent, nice annual bonus structure, pension program for previous employees.

    Cons

    Nepotism, horrible Corporate culture, cut throat, constant layoffs, you are not judged on talent but on brown nosing, too many managers that don’t know what they are doing in the wrong positions, you are just a number, no work life balance and no succession planning and very little room for growth.


  10. "Great experience in a constantly changing business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager/Director/Regional Attorney Government Relations in San Francisco, CA
    Former Employee - Manager/Director/Regional Attorney Government Relations in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    I loved my work at AT&T. It was many years ago, under different management.

    Cons

    I would love to have continued based in San Francisco without travel requirements. However, that was not the nature of the organization.

    Advice to Management

    Be inclusive at all levels - gender, ethnicity, race, age, sexual orientation.


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