AT&T Reviews in San Francisco, CA | Glassdoor

AT&T San Francisco Reviews

Updated November 21, 2018
163 reviews

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San Francisco, CA

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
77 Ratings

163 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1135 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. Helpful (2)

    "Order Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Writer in San Francisco, CA
    Former Employee - Order Writer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The pay was good at this company and at the time I worked for them, they offered a lot of overtime and not just time and a half sometimes double-time.

    Cons

    Sometimes some of the seasoned order writers would talk down to our group because we were new and just learning all the systems.

    Advice to Management

    Keep up the good work but please advise your seasoned workers to take it easy on the new employees please.


  2. "Good benefits and low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in San Francisco, CA
    Former Employee - IT Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very good benefits including time off discounts on Directv, ATT internet and cell service. No discount on the phone. potential to move around in the company.

    Cons

    After the massive republican corporate tax cuts hiring was and wages supposed to skyrocket. Instead ATT has announced layoffs. And there have been no wage increases in years.

    Advice to Management

    Don’t do layoffs and increase wages since you and ATT got a massive tax cut.

  3. Helpful (1)

    "Scrum Master"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scrum Master in San Francisco, CA
    Former Employee - Scrum Master in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Really good place to start and build

    Cons

    Hard hard hard hard hard

    Advice to Management

    Work harder


  4. "Broken Company, Bloated Hierarchy, No Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Executive in San Francisco, CA
    Former Employee - Strategic Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Money is decent if you are willing to employ shady business practices
    Good benefits and 401K match
    No accountability

    Cons

    AT&T incentives a lack of accountability in the sales team.
    Management has been there too long and they don't have any innovation or competition internally so very stagnant work environment
    Broken systems make it very difficult to execute internally
    Does not support equality or transparency -> no values or ethics
    Marketing runs the business, very disconnected from their customer
    Constant lay-offs and reorgs
    Company is based in TX so doesn't have that innovative, progressive, agile culture that most tech companies need to stay competitive

    Advice to Management

    Trim the middle management fat and promote the young up and comers who are ready to shake things up.
    Stand for something other than the company's image


  5. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Stable organization, job security, depending on the organization and management, you can work self sufficiently without micro management as long as you're doing well in your job, lots of potential opportunities

    Cons

    Very little flexibility due to old systems, compensation incentives sometimes don't really align to sales goals, not enough sales support

    Advice to Management

    As a tech company, AT&T is very old school. Feels like it's always a bandaid fixing big issues instead of getting to the root cause of issues.


  6. "Senior Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great group of people to work with

    Cons

    large company makes things difficult


  7. Helpful (2)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in San Francisco, CA
    Former Employee - Project Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Tellecommute, flexibility, pay, benefits, location

    Cons

    Constant layoffs. Low moral. Constant fear...over worked

  8. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good employee development and training, ethical corporate culture

    Cons

    Regular layoffs, inflexible telecommute policy


  9. "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Flexible work life balance that allows quality.

    Cons

    With the current acquisitions there is a lot of unstable ground.

    Advice to Management

    Keep communicating about where the organizations are going.


  10. Helpful (2)

    "Crooks, thieves and sleezeballs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in San Francisco, CA
    Current Employee - RSC in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    You get half off on att products that's about the only Pros.

    Cons

    The company has managers that do not care how they get numbers. Managers told reps they needed to sell Directv NOW in Unethical ways. Many reps were written up for performance review for not selling DTV Now the underhand way.
    Upper management does not care about Retail staff.

    AT&T reps need to call the retail sales support for everything and anything when dealing with customers issues. The RST department are outsource reps who are told no phone-call longer than 5 minutes. Rst refuses to help and are lazy, with no accountability.

    This company treats you like a thief because they give you points for being late.

    The commission is terrible, hourly is ok but not worth it. Managers will change your schedule without telling you losing your overtime.

      The union is a joke and are a bunch of lying thieves who take money and talk big but are terrible at their job. They intimidate reps and try to make management and reps life hell.

    Advice to Management

    Be ethical, stand up for your reps.


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