AT&T Reviews in San Francisco, CA | Glassdoor

AT&T San Francisco Reviews

Updated August 12, 2018
442 reviews

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San Francisco, CA Area

3.6
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
228 Ratings

442 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 894 reviews)

  • "There is a proper work life balance" (in 506 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1091 reviews)

  • "No work/life balance because work schedule changes daily" (in 313 reviews)

More Pros and Cons

  1. Helpful (1)

    "Pros and Cons of Brocolli"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Engineer in San Ramon, CA
    Current Employee - Principal Engineer in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Can't be asked. This is really annoying all I wanted to do was check something. But now I have to write the story of my life here.

    Cons

    Can't be bothered. Is this really tick for tack or is it more of a tick for a whole load of crap. You can't really be asking me to fill out a bunch of rubbish here.

    Advice to Management

    Make life easier for all species even for sloths. Salamander is a amphibious. It comes from Greek amphi means dual.


  2. Helpful (2)

    "Order Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Writer in San Francisco, CA
    Former Employee - Order Writer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The pay was good at this company and at the time I worked for them, they offered a lot of overtime and not just time and a half sometimes double-time.

    Cons

    Sometimes some of the seasoned order writers would talk down to our group because we were new and just learning all the systems.

    Advice to Management

    Keep up the good work but please advise your seasoned workers to take it easy on the new employees please.

  3. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good employee development and training, ethical corporate culture

    Cons

    Regular layoffs, inflexible telecommute policy


  4. "Network Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Services Manager in Concord, CA
    Current Employee - Network Services Manager in Concord, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good salary, good vacation and paid time off.

    Cons

    Extremely long hours, very little work/life balance, very little concern from upper management about work/life balance. Large disconnect between front line employees and upper management.

    Advice to Management

    Make the customer a true priority and stop paying lip service to customer service. Keep the customer happy and they will keep coming back.


  5. "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Flexible work life balance that allows quality.

    Cons

    With the current acquisitions there is a lot of unstable ground.

    Advice to Management

    Keep communicating about where the organizations are going.


  6. "Overall a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Vallejo, CA
    Former Employee - Retail Sales Consultant in Vallejo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Compensation is better than most entry level positions

    Match 401K

    Reimbursement for school (business major)

    Paid Holidays

    **This is a RETAIL job, do NOT expect to leave on time!

    Cons

    Unless you have seniority, you need the flexible availability & will not have a set schedule other than closing shifts.


  7. Helpful (1)

    "Crooks, thieves and sleezeballs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in San Francisco, CA
    Current Employee - RSC in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    You get half off on att products that's about the only Pros.

    Cons

    The company has managers that do not care how they get numbers. Managers told reps they needed to sell Directv NOW in Unethical ways. Many reps were written up for performance review for not selling DTV Now the underhand way.
    Upper management does not care about Retail staff.

    AT&T reps need to call the retail sales support for everything and anything when dealing with customers issues. The RST department are outsource reps who are told no phone-call longer than 5 minutes. Rst refuses to help and are lazy, with no accountability.

    This company treats you like a thief because they give you points for being late.

    The commission is terrible, hourly is ok but not worth it. Managers will change your schedule without telling you losing your overtime.

      The union is a joke and are a bunch of lying thieves who take money and talk big but are terrible at their job. They intimidate reps and try to make management and reps life hell.

    Advice to Management

    Be ethical, stand up for your reps.

  8. "product manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    fast changing culture, full of opportunties.

    Cons

    old culture is figting to survive.


  9. Helpful (2)

    "Talent Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Manager in San Francisco, CA
    Current Employee - Talent Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great Benefits, pay is consistent, nice annual bonus structure, pension program for previous employees.

    Cons

    Nepotism, horrible Corporate culture, cut throat, constant layoffs, you are not judged on talent but on brown nosing, too many managers that don’t know what they are doing in the wrong positions, you are just a number, no work life balance and no succession planning and very little room for growth.


  10. "For Profit Only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Antioch, CA
    Former Employee - U-Verse Premises Technician in Antioch, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Reasonable cost for healthcare, (used to be free).

    Cons

    Does not care for their employees or customers. all decisions are based on “the needs of the business “.

    Advice to Management

    Stand up for your employees, they are doing the work that pays your salaries.


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