AT&T Reviews in San Jose, CA | Glassdoor

AT&T San Jose Reviews

Updated July 25, 2017
54 reviews

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San Jose, CA

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
25 Ratings

54 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 972 reviews)

  • No Work Life Balance you'll trade time for (in 276 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in San Jose, CA
    Current Employee - Network Technician in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Good environment, and good colleagues

    Cons

    i cannot find something so bad to say

    Advice to Management

    keep going


  2. "Network Tech."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in San Jose, CA
    Current Employee - Network Technician in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Very good environment, and traveling

    Cons

    i can find nothing, from my point of view

  3. Helpful (4)

    "This Ship is Sinking—and their solution is to blow into the sails. (The S.S. Verizon is racing ahead.)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in San Jose, CA
    Current Employee - Retail Sales Consultant in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    - Great place for rough characters (sales floor) to learn how to be less rough and get promoted to manage other ruffians for slightly more pay and then call it "career development." In other words, if you're unprofessional, loud-mouthed and abrasive, their sales floor is for you! (I have met plenty of great sales reps with very kind hearts, but your chances of that are low.)
    - There are some great people working in upper management, but as a sales consultant you'll not have many chances to talk to them or be noticed by them among a sea of people who are awful—but doing much better than you in sales, of course!
    - Tuition reimbursement for applicable classes you're taking is great if you can last for a year, which their abysmally confusing attendance system & ass-backwards PTO "system" probably won't allow you to do (ask anyone how many employees were fired from their "points system"—go ahead, do it.)
    - Good base pay in most areas of the US from what I know (got +$5 an hour more than people at the nearby Target doing essentially the same job)

    Cons

    - The company has upcoming technology that could put them far ahead sometime soon, but is falling behind Verizon because their of their BROKEN ideas about how to operate especially when working with customers!
    - No retail stores are following what is taught in training, nor should they be—it's unrealistic, uninformed, misrepresented and damn-near impossible to uphold. Take your month of training and throw it out the nearest window.
    - Expect to have to learn how to use over 10 employee apps, all with annoying flaws that go unfixed, to be able to manage your workplace needs while employed. Retail sales consultants waste about 20 minutes a day logging into confusingly-named employee apps to punch in/out, manage their PTO, benefits, business leads, etc. It's literally a labyrinth to do anything related to your employment—if you can even remember how to get to half of it.
    - Managers can be acidic scum or angelic mentors you'll treasure for your whole life. Better ask which ones will be at your store location before you accept working there.
    - Compensation is getting worse and worse, which would be fine since the base pay is so great (for how easy the job is), but any time you just lay back and take the base pay (because the comp is so low so why would you care about trying to bother your customers about apps and services which are buggy, outdated and undesirable?) you're "coached" or in other words brainwashed into embracing how badly you "need" the compensation which is at an all-time unfair low (see next point)
    - Retail employees went on strike for the first time in history of AT&T like a month or two ago, and they're threatening to do it again right now. Take that as a sign. What's worse is you have to attend the strikes or you'll be penalized by the union. Heads-up: going on strike means standing there all day without pay. I worked at an entire 3 day weekend for the union out of the four days I worked (part time) that week, and got paid nothing, and the strike didn't even help. If you're a near-broke college student, realize how big of an impact all this on-strike stuff can make on your well-being. The union won't care, AT&T won't care, your entire life amounts to one drop of the mud they're slinging at each other at your expense. — oh, and you have to PAY to be in the very union which doesn't actually help you, by the way.
    - Verizon is overtaking AT&T in most departments. This makes management crack down and make you "try harder" to offer inferior products and services to customers. It's beating a dead horse. Verizon also has more interesting job openings (like Virtual Reality photographer at sports events, for example!) and AT&T's TV services are being surpassed by Netflix, Hulu Live, Sling TV, Youtube TV, and other on-demand/live-TV services which have an app infrastructure that gets a rating higher than "2.9" on app stores for a product which costs MORE than its competitors. Are you kidding me? How am I supposed to increase your customer service ratings by pushing products people hate?! How about fix your products and services, and your broken mentality while you're at it!
    - One third of your job is waiting extremely long on the customer support phone line FOR your customer instead of them doing it for themselves in the comfort of their own home. But, you know, you're supposed to be selling during all that time. Good luck.

    Advice to Management

    Good luck trying to save this ship and/or get a better job before it's too late.


  4. "Retail sale Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in San Jose, CA
    Current Employee - Retail Sales Consultant in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time

    Pros

    Professional environment
    Nice co worker and boss

    Cons

    Not yet, so far so good.

    Advice to Management

    Nice.


  5. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    Good pay and benefits, on-the-job training, I like my coworkers and managers, lots of vacation time.

    Cons

    Very physical, not meant for everyone, ever-expanding work scope with no increase in pay

    Advice to Management

    Focus less on numbers


  6. "Great Part Time Job - With Room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Retail Sales Consultant in San Jose, CA
    Current Employee - Retail Sales Consultant in San Jose, CA

    I have been working at AT&T part-time (More than 5 years)

    Pros

    Multifaceted company and is forever evolving
    Tuition Assistance
    Flexible Hours for Part-Timers
    Unioned

    Cons

    Not an easy job, don't bother applying if you're looking for a "chill" job
    Schedules are based on Senority


  7. "My time at AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in San Jose, CA
    Current Employee - Assistant Store Manager in San Jose, CA
    Negative Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Half off cell phone plans as well as heavily discounted TV and Home Internet bundles is a great plus. There are some people within AT&T at store level that are amazing people that are truly interested in helping their peers and customers alike. Unfortunately, AT&T renegotiates commission annually resulting in a decreasing annual income for all non-salaried employees. AT&T is not interested in paying for high quality employees to promote their brand or retain customers.

    Cons

    Even including raises and promotions my annual income decreased by at least $2k year over year due to decreased commission.

    Long hours and lots of interaction with irate customers and employees that have no problems using threats and personal attacks.

    Advice to Management

    Practice what you preach. All the training you have taken on "Personalized Coaching" should not be forgotten. It is a great concept that does help you develop others as well as yourself. People are not a number on dashboard.

  8. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than 3 years)

    Pros

    Great place to work! The work envirnment is very relaxed.

    Cons

    You need a great team to work with.

    Advice to Management

    Become better friends.


  9. "Retail Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Management in San Jose, CA
    Former Employee - Retail Management in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time

    Pros

    lots of room for growth

    Cons

    no work and life balance


  10. "Make this company one of your last resort choices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Home dispatch for some techs. Good discount on Directv. Ok discount on wireless and Uverse.

    Cons

    Many. Big company, slow to respond to customer. Many (rightfully pissed off customers that you will have to deal with. Terrible, corrosive culture, alot having to do with union v mgmt issues. Micromanagers. Micro middle managers.

    Advice to Management

    Get rid of at least 1/2 your managers and middle managers. Overhaul current system. Tear down walls between departments.


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