AT&T Reviews in San Jose, CA | Glassdoor

AT&T San Jose Reviews

Updated June 25, 2018
87 reviews

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San Jose, CA Area

3.2
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
42 Ratings

87 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Learn to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM- Assistant Store Manager in Milpitas, CA
    Current Employee - ASM- Assistant Store Manager in Milpitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    opportunity, upwards movement

    Cons

    lower pay vs jobs in the area


  2. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good Benefits and discounts good schedule if seniority is attainable

    Cons

    Recognition, lack of communication, lack of teaching

    Advice to Management

    don't just worry about sales worry about your team

  3. "Integrated Solutions Consultant terrible job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Solutions Consultant in San Jose, CA
    Current Employee - Integrated Solutions Consultant in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    A work car and they pay for gas plus little discount perks.

    Cons

    Work life balance is gone because it’s salary base and “level 1 manager” title so that higher ups can abuse how they treat you. Micro management to the key of every dispatch. Unrealistic goals you have to reach for a job that relays on you to bs your way through people’s doors. At some point you’re going to compromise your integrity to sales to people because of the pressure your “leadership” is asking for. If you’re considering this job because of the bonus or any incentive this job is giving don’t do it. This channel is sooooo bad that reps in store prefer not to transition over and instead they started hiring external people and if you want to transition back to retail your management isn’t going to allowed it base out of sheer spit. I’ve been in the role for 3 months and I feel like driving my car off a bridge until Verizon called one day and gave me redemption back to retail. If anyone is reading this just outta interest remind your family or friends to watch out from being scammed by these so called in-home experts. Don’t get me wrong they’re people just trying to earn a dollar but sometime at your cost.

    Advice to Management

    Try to be a leader instead of a boss.


  4. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Palo Alto, CA
    Current Employee - Retail Sales Consultant in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    -Fast paced sales
    -Lots of good opportunity
    -Good if you like technology

    Cons

    -Escalations
    -Sometimes you get stuck with people who won't buy anything.


  5. "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Work independently. Busy work, never boring. Job changes constantly.

    Cons

    Long hours. Company is so big, there is no personal feel-feel like a number.

    Advice to Management

    Without the customer AT&T would not exist. It takes far more money to attract new customers that it does to keep your existing customers.


  6. "Good for Part-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Mountain View, CA
    Current Employee - Retail Sales Consultant in Mountain View, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    -Exposure to new techology and services.
    -Flexible hours for part-timers
    -Great team environment

    Cons

    -no competitive hourly pay
    -hardly any PTO
    -commission structure differs by month


  7. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in San Jose, CA
    Current Employee - Network Technician in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Good environment, and good colleagues

    Cons

    i cannot find something so bad to say

    Advice to Management

    keep going

  8. "Network Tech."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in San Jose, CA
    Current Employee - Network Technician in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Very good environment, and traveling

    Cons

    i can find nothing, from my point of view


  9. Helpful (4)

    "This Ship is Sinking—and their solution is to blow into the sails. (The S.S. Verizon is racing ahead.)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in San Jose, CA
    Current Employee - Retail Sales Consultant in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    - Great place for rough characters (sales floor) to learn how to be less rough and get promoted to manage other ruffians for slightly more pay and then call it "career development." In other words, if you're unprofessional, loud-mouthed and abrasive, their sales floor is for you! (I have met plenty of great sales reps with very kind hearts, but your chances of that are low.)
    - There are some great people working in upper management, but as a sales consultant you'll not have many chances to talk to them or be noticed by them among a sea of people who are awful—but doing much better than you in sales, of course!
    - Tuition reimbursement for applicable classes you're taking is great if you can last for a year, which their abysmally confusing attendance system & ass-backwards PTO "system" probably won't allow you to do (ask anyone how many employees were fired from their "points system"—go ahead, do it.)
    - Good base pay in most areas of the US from what I know (got +$5 an hour more than people at the nearby Target doing essentially the same job)

    Cons

    - The company has upcoming technology that could put them far ahead sometime soon, but is falling behind Verizon because their of their BROKEN ideas about how to operate especially when working with customers!
    - No retail stores are following what is taught in training, nor should they be—it's unrealistic, uninformed, misrepresented and damn-near impossible to uphold. Take your month of training and throw it out the nearest window.
    - Expect to have to learn how to use over 10 employee apps, all with annoying flaws that go unfixed, to be able to manage your workplace needs while employed. Retail sales consultants waste about 20 minutes a day logging into confusingly-named employee apps to punch in/out, manage their PTO, benefits, business leads, etc. It's literally a labyrinth to do anything related to your employment—if you can even remember how to get to half of it.
    - Managers can be acidic scum or angelic mentors you'll treasure for your whole life. Better ask which ones will be at your store location before you accept working there.
    - Compensation is getting worse and worse, which would be fine since the base pay is so great (for how easy the job is), but any time you just lay back and take the base pay (because the comp is so low so why would you care about trying to bother your customers about apps and services which are buggy, outdated and undesirable?) you're "coached" or in other words brainwashed into embracing how badly you "need" the compensation which is at an all-time unfair low (see next point)
    - Retail employees went on strike for the first time in history of AT&T like a month or two ago, and they're threatening to do it again right now. Take that as a sign. What's worse is you have to attend the strikes or you'll be penalized by the union. Heads-up: going on strike means standing there all day without pay. I worked at an entire 3 day weekend for the union out of the four days I worked (part time) that week, and got paid nothing, and the strike didn't even help. If you're a near-broke college student, realize how big of an impact all this on-strike stuff can make on your well-being. The union won't care, AT&T won't care, your entire life amounts to one drop of the mud they're slinging at each other at your expense. — oh, and you have to PAY to be in the very union which doesn't actually help you, by the way.
    - Verizon is overtaking AT&T in most departments. This makes management crack down and make you "try harder" to offer inferior products and services to customers. It's beating a dead horse. Verizon also has more interesting job openings (like Virtual Reality photographer at sports events, for example!) and AT&T's TV services are being surpassed by Netflix, Hulu Live, Sling TV, Youtube TV, and other on-demand/live-TV services which have an app infrastructure that gets a rating higher than "2.9" on app stores for a product which costs MORE than its competitors. Are you kidding me? How am I supposed to increase your customer service ratings by pushing products people hate?! How about fix your products and services, and your broken mentality while you're at it!
    - One third of your job is waiting extremely long on the customer support phone line FOR your customer instead of them doing it for themselves in the comfort of their own home. But, you know, you're supposed to be selling during all that time. Good luck.

    Advice to Management

    Good luck trying to save this ship and/or get a better job before it's too late.


  10. "Field Operations Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Operations Technician in Santa Clara, CA
    Current Employee - Field Operations Technician in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great customers, lots of opportunities if you know the right people.

    Cons

    Horrible communication across different parts of the organization. They expect you to get stuff done and are put in unsafe situations while trying to get it done still. Work is a balancing act and we haven't had a raise in years. So if you get hired , ask for the maximum you can get because you get a raise for a while as an entry level tech.

    Advice to Management

    Actually try to help out the techs instead of throwing your weight around. Management has two faces, one face shows that they care and they're all about the rules and safety. The other face is all about the numbers and getting the job done and getting your numbers up. We know you have a lot on your plate, but don't have a bad day and then take it out on the techs like some supervisors do.


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