AT&T Reviews in San Jose, CA | Glassdoor

AT&T San Jose Reviews

Updated March 6, 2019
95 reviews

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San Jose, CA Area

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
47 Ratings

95 Employee Reviews

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Pros
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More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Splicing Technician in Santa Clara, CA
    Former Employee - Cable Splicing Technician in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good Pay Work in the field interesting work

    Cons

    Transfers are hard to come by

    Advice to Management

    Keep up the good work


  2. "It was okay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in San Jose, CA
    Former Employee - Retail Sales Associate in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Paid from commission. Okay part time job.

    Cons

    Retail hours. Always reconstructing commission so you make less. Too much micromanagement from managers.

  3. Helpful (1)

    "premise technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Coworkers, benefits, overtime (if you like working overtime), option to take your work truck home

    Cons

    Overwhelmingly to demanding on the perm tech side for the pay they give you. Forced overtime. No time for family.

    Advice to Management

    Where I worked, they were awesome!


  4. "sale rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in San Jose, CA
    Former Employee - Inside Sales Representative in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than 5 years)

    Pros

    At first this company provided everything to succeed and the pay was GREAT!

    Cons

    Every 6 months after the first year it seemed as if the pay was decreasing and the amount of sales to perform were increasing.

    Advice to Management

    Management was great


  5. "Trash place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in San Jose, CA
    Current Employee - Sales Associate/Cashier in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    The only upside to working for AT&T has to be the check every pay period.

    Cons

    Unorganized scheduling. Rude managers who aren’t only rude to you but to the customers as well.. no time punctuality (my “manager” was late every single day by Atleast an hour.. causing me to close the store everyday for my lunch) no training on hand, (even if you have no experience in the feels they expect you to know everything)

    Advice to Management

    Get a new manager because the one you have sucks. Maybe managers who take job seriously and want others to succeed. Rather than managers who are hypocritical and can’t even do their own job to its fullest extent.
    And the higher ups.. definitely trash bags. Sat down for a second and they sent a mass message to the staff an image of me sitting. ( I have health issues, so I need to sit every now and again) with rude things like “can we get that person to Atleast finish their classes” (which had been done a month prior) so not only was that unnecessary but embarrassing. Seems the only people who get higher up here are the ones who don’t know how to act.


  6. "Bay Area Prem Tech Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in San Jose, CA
    Former Employee - U-Verse Premises Technician in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T part-time (More than 5 years)

    Pros

    Work on your own
    Once you learn the systems, it’s easy work

    Cons

    Micro managing (varies by manager)
    Company practices are counterproductive
    Not a lot of room to move up unless you get lucky

    Advice to Management

    Stop having people who don’t know the job, tell us how to do it


  7. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Milpitas, CA
    Former Employee - Retail Sales Consultant in Milpitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    - Flexible hours
    - Offers 401K at the star
    - Good pay + Commission

    Cons

    - The company is always raising the bar of sales goal while encouraging the customers to do everything online (e.g., upgrades & get services).

    Advice to Management

    - Create surveys in regards to customer needs and wants at the retail level because retail consultants interact with customers on the daily basis and best know what the customers want!

  8. "Retail Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in San Jose, CA
    Former Employee - Assistant Store Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    AT&T’s pay is decent. It has changed for the better.

    Cons

    AT&T commission is very inconsistent!


  9. Helpful (1)

    "Sales review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in Mountain View, CA
    Current Employee - RSC in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (More than a year)

    Pros

    Good pay, commision on video service is that highest between competitors, union.

    Cons

    Managers are not unionized so you might find them helpless if you needed help. Unethical pushes to sell a dying tv service (by some managers). Point system for absence ( 8 points, you gain all of them you get fired). disconnected from the world selling culture.


  10. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good Benefits and discounts good schedule if seniority is attainable

    Cons

    Recognition, lack of communication, lack of teaching

    Advice to Management

    don't just worry about sales worry about your team


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