AT&T Reviews in San Jose, CA | Glassdoor

AT&T San Jose Reviews

Updated September 26, 2018
92 reviews

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San Jose, CA Area

3.1
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
47 Ratings

92 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1125 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 329 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Splicing Technician in Santa Clara, CA
    Former Employee - Cable Splicing Technician in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good Pay Work in the field interesting work

    Cons

    Transfers are hard to come by

    Advice to Management

    Keep up the good work


  2. "Trash place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in San Jose, CA
    Current Employee - Sales Associate/Cashier in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    The only upside to working for AT&T has to be the check every pay period.

    Cons

    Unorganized scheduling. Rude managers who aren’t only rude to you but to the customers as well.. no time punctuality (my “manager” was late every single day by Atleast an hour.. causing me to close the store everyday for my lunch) no training on hand, (even if you have no experience in the feels they expect you to know everything)

    Advice to Management

    Get a new manager because the one you have sucks. Maybe managers who take job seriously and want others to succeed. Rather than managers who are hypocritical and can’t even do their own job to its fullest extent.
    And the higher ups.. definitely trash bags. Sat down for a second and they sent a mass message to the staff an image of me sitting. ( I have health issues, so I need to sit every now and again) with rude things like “can we get that person to Atleast finish their classes” (which had been done a month prior) so not only was that unnecessary but embarrassing. Seems the only people who get higher up here are the ones who don’t know how to act.

  3. "Bay Area Prem Tech Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in San Jose, CA
    Former Employee - U-Verse Premises Technician in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T part-time (More than 5 years)

    Pros

    Work on your own
    Once you learn the systems, it’s easy work

    Cons

    Micro managing (varies by manager)
    Company practices are counterproductive
    Not a lot of room to move up unless you get lucky

    Advice to Management

    Stop having people who don’t know the job, tell us how to do it


  4. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Milpitas, CA
    Former Employee - Retail Sales Consultant in Milpitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    - Flexible hours
    - Offers 401K at the star
    - Good pay + Commission

    Cons

    - The company is always raising the bar of sales goal while encouraging the customers to do everything online (e.g., upgrades & get services).

    Advice to Management

    - Create surveys in regards to customer needs and wants at the retail level because retail consultants interact with customers on the daily basis and best know what the customers want!


  5. "Retail Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in San Jose, CA
    Former Employee - Assistant Store Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    AT&T’s pay is decent. It has changed for the better.

    Cons

    AT&T commission is very inconsistent!


  6. Helpful (1)

    "Sales review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in Mountain View, CA
    Current Employee - RSC in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (More than a year)

    Pros

    Good pay, commision on video service is that highest between competitors, union.

    Cons

    Managers are not unionized so you might find them helpless if you needed help. Unethical pushes to sell a dying tv service (by some managers). Point system for absence ( 8 points, you gain all of them you get fired). disconnected from the world selling culture.


  7. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Current Employee - AT&T Mobility RSC in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good Benefits and discounts good schedule if seniority is attainable

    Cons

    Recognition, lack of communication, lack of teaching

    Advice to Management

    don't just worry about sales worry about your team

  8. Helpful (1)

    "Integrated Solutions Consultant terrible job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Solutions Consultant in San Jose, CA
    Current Employee - Integrated Solutions Consultant in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    A work car and they pay for gas plus little discount perks.

    Cons

    Work life balance is gone because it’s salary base and “level 1 manager” title so that higher ups can abuse how they treat you. Micro management to the key of every dispatch. Unrealistic goals you have to reach for a job that relays on you to bs your way through people’s doors. At some point you’re going to compromise your integrity to sales to people because of the pressure your “leadership” is asking for. If you’re considering this job because of the bonus or any incentive this job is giving don’t do it. This channel is sooooo bad that reps in store prefer not to transition over and instead they started hiring external people and if you want to transition back to retail your management isn’t going to allowed it base out of sheer spit. I’ve been in the role for 3 months and I feel like driving my car off a bridge until Verizon called one day and gave me redemption back to retail. If anyone is reading this just outta interest remind your family or friends to watch out from being scammed by these so called in-home experts. Don’t get me wrong they’re people just trying to earn a dollar but sometime at your cost.

    Advice to Management

    Try to be a leader instead of a boss.


  9. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Palo Alto, CA
    Current Employee - Retail Sales Consultant in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    -Fast paced sales
    -Lots of good opportunity
    -Good if you like technology

    Cons

    -Escalations
    -Sometimes you get stuck with people who won't buy anything.


  10. "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Work independently. Busy work, never boring. Job changes constantly.

    Cons

    Long hours. Company is so big, there is no personal feel-feel like a number.

    Advice to Management

    Without the customer AT&T would not exist. It takes far more money to attract new customers that it does to keep your existing customers.


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