FilterSenior Customer Service Representative
I worked at AT&T full-time (More than 5 years)
The benefits and discounts are great. The pay starts off ok but you do get 3 raises within a year.
Poor management skills, often times you are micro managed but the managers doesn’t even know what they are looking for. You have coaching sometimes 3 times a day if you do not get a directv sale. Some managers have big heads for no reason. They do not care about you personally they only care about a sale.
You have no work life balance. It is so bad that they want you to work outside of work to get a sale. Ever since they purchased DTV they lost a whole lot more morals and respect for there customers and employees.
High turn over rate.
Advice to Management
You should have a college degree if you want to be a manager.
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