AT&T Service Representative Reviews | Glassdoor

AT&T Service Representative Reviews

Updated March 12, 2019
273 reviews

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Service Representative

3.0
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
136 Ratings

Employee Reviews

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  1. "Awesome place to work! I miss it dearly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Davenport, IA
    Former Employee - Customer Service Representative in Davenport, IA
    Recommends
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great pay & benefits, got to meet awesome people, things are always changing, nothing is routine.

    Cons

    Meeting Sales Quota sometimes can be stressful, but so can dealing with irate customers, it's all part of the job.

    Advice to Management

    Don't give management position to the kid that started 6 months ago over the rep that has been there over 5 years.


  2. "The Best Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SSR - Support Services Representative
    Former Employee - SSR - Support Services Representative

    I worked at AT&T full-time

    Pros

    Very friendly environment to work.

    Cons

    No cons... I loved att!

  3. "OK Comapny"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Chicago, IL
    Former Employee - Client Service Representative in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    bonus checks incentives cash prizes

    Cons

    sales goals, extremely high call volume, offering sales on every call no matter what

    Advice to Management

    promote within and not make it impossible for advancement


  4. "Good Job.. Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative IIII in Boise, ID
    Former Employee - Customer Service Representative IIII in Boise, ID

    I worked at AT&T part-time (More than 3 years)

    Pros

    Positive enviornment, lots of benefits

    Cons

    Very Draining work, poor work life balance

    Advice to Management

    Be more understanding of call center work conditions and strains of being on the phone all day.


  5. "Be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at AT&T full-time (Less than a year)

    Pros

    The compensation is pretty decent with a degree

    Cons

    Extremely high stress. High focus on sales and little else


  6. "Customer Service Representative-Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucker, GA
    Former Employee - Customer Service Representative in Tucker, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Enjoyed working people and helping them.

    Cons

    My part of the company was sold


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Comepteive pay, in house area manager

    Cons

    Long work days, mandatory overtime

  8. "Great place"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Huntsville, AL
    Former Employee - Customer Service Representative in Huntsville, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Like a Family environment
    Pay with bonuses

    Cons

    Benefits and always learning new information

    Advice to Management

    Everyone need to be on the same page


  9. "It’s fast paced"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at AT&T full-time

    Pros

    Pay Bonus Insurance and PTO

    Cons

    Back to back calls during peak season


  10. Helpful (1)

    "Ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Huntington, WV
    Former Employee - Customer Service Representative in Huntington, WV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The coworkers ,the pay, benefits.

    Cons

    Management was clicky. At my center they tend to disappear for most of the day. Some played favoritism.

    Advice to Management

    Spend more time around the employees trying to make a bigger difference.