AT&T Service Representative Reviews | Glassdoor

AT&T Service Representative Reviews

Updated July 16, 2018
211 reviews

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Service Representative

2.9
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
112 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great pay and benefits

    Cons

    Sometimes customers are rude


  2. "I loved working at AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great people, great pay, great advancements, great work environment. I can't say anything bad about the company but I wish I had never left. My family moved to another state.

    Cons

    None. No Cons. None I can think of. I have worked in Georgia and Florida at At&t call center and the energy and excited may be a bit much for some. I love it.

    Advice to Management

    Keep up the awesome work. I love the team bonding and Mentoring. Exceptional.

  3. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than 10 years)

    Pros

    Great pay, great benefits and union protection.

    Cons

    It is a boring job. Customers mad at you and so is management. The pricing and promos change all the time and the training is awful.

    Advice to Management

    Better computer systems and QUIT using off shore employees!


  4. "Stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bristol, TN
    Former Employee - Customer Service Representative in Bristol, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Stable job with good product and opportunities to advance.

    Cons

    Immature young supervisors that use authority rather than management skills.

    Advice to Management

    Teach sales skills in training.


  5. "AT&T Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Flexible hours and laid back atmosphere

    Cons

    Strict metrics that have to be meet each month


  6. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great Atmosphere and change to advancement.

    Cons

    None I can think of because one knows what you are getting into with retail.


  7. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Memphis, TN
    Former Employee - Customer Service Representative in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Ability to work a lot of overtime.

    Cons

    Given points for being (1) minute late for work, coming from break or lunch; customers are rude. Unable to use your benefits due to no available time slots to be off work, call center fill of sick employees. Huge employee turnover.

    Advice to Management

    Better treatment of employees that make AT&T what it is; stop outsourcing Call Center jobs to foreign countries.

  8. Helpful (1)

    "Customer Service Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    You get paid every two weeks. Discounts on services, 50% off phone bill.

    Cons

    The training class doesn’t prepare you for the actual job. You spend more time doing pointless things then getting training to actually be successful for your position. The title says “Customer Service Sales Rep” you’re basically just a customer service rep. They expect you to offer on every call but some instances an offer isn’t even the solution to the customer problem. They will give you ten different stories before you finally get a halfway truth. You’re micromanage. You don’t get but 2 days of vacation after 90 days. If you have an emergency during the first 90 days you may want to just quit they don’t show sympathy. The union is useless. Commission structure is horrible. It’s capped so the max you make is 1500 and you have to slave over that. Sometimes your sales don’t get counted and you lose money. They’ll withhold telling you about commission until you’re in nesting after you have completed a month of training. They will harass you if you’re not selling and treat you like a child. It’s only 78 people in the call center and the turnover rate is high. If you need a check it’s cool if you value sanity and want to make real money work in the store. Last word of advice once you meet your metrics stop don’t continue selling you don’t get to keep any extra money it’s all for AT&T. When they say $1500 they truly mean it.

    Advice to Management

    Change the commission structure to uncapped and the way the metrics are set up. Also make a more comprehensive training that will be beneficial to the actual job employees will be performing. And finally just change the title to customer service cause it’s limited sales and it’s misleading to people who have actually done sales before.


  9. "It's Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tuscaloosa, AL
    Current Employee - Customer Service Representative in Tuscaloosa, AL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    good Pay, vacation and full benifits

    Cons

    heavy call flow and working with angry customers while following a light script. sales goals little promotional opportunity. They give you 7 sick days but you get a write up after using 3 and not paid


  10. "Client Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Tulsa, OK
    Current Employee - Client Service Representative in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Benefits are competitive. Discounts on services.

    Cons

    No chance for advancement in current climate. Expect positions to be sourced overseas. CWA is a big detractor. No flexibility and institutionalized mediocrity.