AT&T Service Representative Reviews | Glassdoor

AT&T Service Representative Reviews

Updated December 9, 2018
257 reviews

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Service Representative

2.8
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
127 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "The company treats employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lebanon, VA
    Former Employee - Customer Service Representative in Lebanon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    High pay, family atmosphere ( call center) many perks like discounted service flexible schedule

    Cons

    High sales pressure environment. Risk of losing job if unable to sell.

    Advice to Management

    None.


  2. "Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great company and benefits now and future after retirement

    Cons

    Simetimes too much pressure to achive too many sales

  3. "Loved them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Boise, ID
    Former Employee - Customer Service Representative II in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Constant development , training, ever changing environment.

    Cons

    Nothing, I lived working there.

    Advice to Management

    Nine


  4. "Leveraged Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Service Representative in Saint Louis, MO
    Current Employee - Leveraged Service Representative in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Pay.
    It’s a very easy job to be successful at if you are comfortable with sales.
    Benefits

    Cons

    The company is cracking down on integrity so hard that any little think you do could get you walked out. But this also depends on what office you work out of. So offices let you do anything and mother ever happens.
    Annoying to speak with whining customers all day.
    Sitting all day.
    Hard for growth unless you move out of state.
    Hours . Been working saturdays for almost 10 years.

    Advice to Management

    Stop looking at reps just as numbers and call coverage.


  5. "I only stated for the pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Chicago, IL
    Former Employee - Customer Service and Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Pay was exceptional
    Benefits were great
    Knowledge you gain

    Cons

    Management not supportive
    Life/work balance
    No room for growth
    Constant change most not communicated


  6. "customer service rep i"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fayetteville, NC
    Former Employee - Customer Service Representative in Fayetteville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    great benefits, opportunities to move up.

    Cons

    It's easy to become "burnt out" in a call center environment .


  7. "CSR1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ocala, FL
    Current Employee - Customer Service Representative in Ocala, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pay and benefits, (college reimbursement)

    Cons

    Shifts based on Seniority Stuck on late shift for several years

    Advice to Management

    Stop threatening employee jobs for not meeting sales goals.

  8. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lebanon, VA
    Former Employee - Customer Service Representative in Lebanon, VA
    Doesn't Recommend
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Money was great, benefits were decent. The amount of the time off was outstanding.

    Cons

    When hired for "Customer service" what it really means is that you will try to sell 3-4 different products to every customer regardless of why you are talking to them. Even if they are calling in to cancel their dead grandmothers cell phone you are expected to sell them TV and internet services. I understand the need to sell but there are lines that shouldnt be crossed morally. And when you pitch the same directv package to a customer every month for 2 years they get a mad. Mad enough to even cancel their cell phone just so they dont have to hear about tv services anymore.

    Advice to Management

    Ease up on the required selling part. If it happens naturally then great, but if customers are calling to CARE for help, then dont make them madder.


  9. Helpful (1)

    "The pay isnt worth this."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rantoul, IL
    Current Employee - Customer Service Representative in Rantoul, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The pay and they try to make things fun.

    Cons

    Gossip is bad. Coworkers are in relationships with managers..secretly. They made it harder to be able to flex time schedule now so it feels like there is no work/life balance. Alot of micromanaging while your taking calls. Very stressful. The sales metric quota is unrealistic unless you pull shady sales.

    Advice to Management

    Give us back schedule flexibility with exchange time. Give us a buisness to be proud of, not a high school.


  10. Helpful (1)

    "Has declined over the years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Pay was decent and benefits we good haven't paid full price for tv or phone for 10 years

    Cons

    ineffective management in the local centers. high turn over in reps due to the managers. My team alone lost 14 people in 6 months versus the 2 oe so on other teams.

    Advice to Management

    review the number of people departing from specific managers would be a huge indicator of issues happening. several long term employees were not thinking about making changes until assigned to a certain team.