AT&T Service Representative Reviews | Glassdoor

AT&T Service Representative Reviews

Updated September 24, 2018
223 reviews

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Service Representative

2.8
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
122 Ratings

Employee Reviews

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  1. "Awesome place to work! I miss it dearly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Davenport, IA
    Former Employee - Customer Service Representative in Davenport, IA
    Recommends
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great pay & benefits, got to meet awesome people, things are always changing, nothing is routine.

    Cons

    Meeting Sales Quota sometimes can be stressful, but so can dealing with irate customers, it's all part of the job.

    Advice to Management

    Don't give management position to the kid that started 6 months ago over the rep that has been there over 5 years.


  2. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lebanon, VA
    Former Employee - Customer Service Representative in Lebanon, VA
    Doesn't Recommend
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Money was great, benefits were decent. The amount of the time off was outstanding.

    Cons

    When hired for "Customer service" what it really means is that you will try to sell 3-4 different products to every customer regardless of why you are talking to them. Even if they are calling in to cancel their dead grandmothers cell phone you are expected to sell them TV and internet services. I understand the need to sell but there are lines that shouldnt be crossed morally. And when you pitch the same directv package to a customer every month for 2 years they get a mad. Mad enough to even cancel their cell phone just so they dont have to hear about tv services anymore.

    Advice to Management

    Ease up on the required selling part. If it happens naturally then great, but if customers are calling to CARE for help, then dont make them madder.

  3. "Sales Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SSR - Support Services Representative in Yuba City, CA
    Former Employee - SSR - Support Services Representative in Yuba City, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    This jobs is awesome had been doing for years including inventory, cash management, and merchandising, but this roll ended and now will be doing Retail sales consultant

    Cons

    Employer no longer offers this job title

    Advice to Management

    Help for management with roll is tremendous


  4. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Minneapolis, MN
    Former Employee - Customer Service Representative in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good benefits package, coworkers are great

    Cons

    Terrible pay, no appreciation for employees

    Advice to Management

    Appreciate the employees, they are the backbone


  5. "Chicago 9 Hostile Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    medical and dental benefits , discounts on products

    Cons

    Racism toward non-blacks , abusive atmosphere undermines productivity , dishonest managers , favorites rarely working. No diversity ;every manager is black. Forced overtime.

    Advice to Management

    No matter how hard you work or how good a job you do , we are always waiting for punishment over some manufactured falsehood. You can't be an effective leader unless people trust you.


  6. "Customer representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Huntsville, AL
    Former Employee - Customer Service Representative in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Nice work like balance

    Cons

    No room for growth


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Farmers Branch, TX
    Current Employee - Customer Service Representative in Farmers Branch, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The good benefits and employees

    Cons

    The work hours and not enough pay for the extra work they make you do

  8. Helpful (1)

    "Customer Care rep"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    -The company loves to educate its people and grow its employees.
    -Meet a lot of interesting people
    - Many benefits and discounts compared to other employers

    Cons

    -Rapid growth in Chicago makes for needing to be able to adapt to changes quickly
    - working within such a large organization at times may slow down the time it takes to communicate between departments
    - Not sure how they are hiring, I experienced a lack of professionalism by fellow employees


  9. "Great Pay but requirements change often"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lafayette, LA
    Former Employee - Customer Service Representative in Lafayette, LA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great pay, great paid time off, unionized Some fantastic managers who really try to help.

    Cons

    Requirements for 'customer service' job have gone from customer service to strictly sales. Ever increasing quotas for sales requirements lead to shady practices to meet statistics. Managers and frontline teams are under so much stress to make statistics that they get sick. There are no sick days. You have to schedule being sick in advance until you are FMLA qualified and then you don't get paid for those days. Stats only go up, and it's often a culture of do whatever it takes to make the numbers.

    Advice to Management

    Do the job you're asking of employees and then see how manageable they are. Management has lost touch with what it feels like to be a frontline employee.


  10. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Not a great place to work Trust me. Co-workers. Benfits. Location.Tuition. compensation.vStarting pay.

    Cons

    Forced to do fraud by management

    Advice to Management

    Be better