AT&T Reviews in Springfield, MO | Glassdoor

AT&T Springfield Reviews

Updated July 28, 2018
34 reviews

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Springfield, MO Area

2.8
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
16 Ratings

34 Employee Reviews

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Pros
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  1. "EXCELLENT!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in Springfield, MO
    Current Employee - AT&T Premises Technician in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Anytime I have had issues and couldn't make it to work, my manager would advise me if FMLA was available to me. I have went over 5 years with perfect attendance and these past 2 years, I have had issues I couldn't go to work. AT&T helped me out a lot. Granted, I did lose the first week of pay but after that the check came every payday. I am thankful and very appreciative AT&T has taken care of my family and I. I am very sorry some of you didn't get what you thought you should have gotten. This is all approved on what your doctor says, not what AT&T wants to do. Its a law.

    Cons

    As far as FMLA I don't see any issues


  2. "Undervalued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Springfield, MO
    Current Employee - Tech in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    The benefits although they are working hard to reduce them

    Cons

    This company treats you like an expendable piece of equipment. The pay is ok but they follow the keep them scared management philosophy. They put profits over quality. They put profits over customers.

    Advice to Management

    Get back to the basics of putting the customer and quality of your product at the top of your list. Being a profitable business in necessary, forgoing the quality and care of your clients for “just a few dollars more” is damaging.

  3. "Senior Training Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Training Manager in Springfield, MO
    Current Employee - Senior Training Manager in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Love the work, the people and the benefits.

    Cons

    lots of travel in my position, lots of shifting always taking place within this business.

    Advice to Management

    stop holding on to the old ways, learn from the companies you have integrated and quit spending a dollar to save a penny!


  4. Helpful (1)

    "No job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Service Representative in Springfield, MO
    Current Employee - Leveraged Service Representative in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great Pay and great benefits

    Cons

    AT&T has no soul that I can see, you are a number and managers have complete control over your employment with a vague assessment process that varies widely between managers. Union is powerless...

    Advice to Management

    You need to change the commission to be based on sales per hour rather than by month to prevent reprisal against associates who take vacation or have surgery. We need a little sick time every year.


  5. Helpful (3)

    "Selling a Dying Satellite Brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Springfield, MO
    Current Employee - Retail Sales Consultant in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    50% discount on home and wireless services. 50% discount on most accessories within the store. 401k isn’t too bad compared to other businesses.

    Cons

    AT&T is a numbers game. A DIRECTV numbers game. That’s all the company cares about: Selling a dying satellite TV service in the age of streaming and has recently started offering the last horse in the race in the form of its own streaming service: DIRECTV NOW.

    No longer do you help the customer with tangible or truly helpful services or solutions: You shove DIRECTV down their throats when 9/10 customers know better to avoid it and you have to snake oil your way into promising features and benefits that simply don’t exist, all in demand from management and corporate.

    If you choose to work in a retail sales environment, selling and upgrading phones won’t matter whatsoever, despite that being why people pop into the store: It’s all about DIRECTV and selling it to them once or twice. DIRECTV is bleeding money and it’s your job to apply a single bandage on a severed leg.

    You join the company to sell wireless. What ends up happening is selling a home service everyone either has or no one wants, for good reason. Also be prepared to sell from your OWN pocket for DIRECTV NOW: The service no one wants in the age of Netflix and Hulu, both of which are cheaper together. Best of luck to anyone who joins the company in 2018.

    Advice to Management

    Focus on what you’re good at: Wireless. You’re not an entertainment company and the Time Warner merger, if even approved, will cause more bleeding. The company wants to be a jack of all trades, yet masters absolutely NONE. How are you going to manage a full fledged entertainment brand like Time Warner? AOL couldn’t do it and you won’t be able to either. Focus on improving your current services before you gut and destroy an entertainment company.


  6. "Working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Springfield, MO
    Former Employee - Technician in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good pay Get to meet new people

    Cons

    No room for advancement No family life


  7. "premises technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Premesis Technician in Springfield, MO
    Current Employee - Premesis Technician in Springfield, MO
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (Less than a year)

    Pros

    Good benefits, descent starting wages, and its Union.

    Cons

    while we are guaranteed out 40 hrs a week, a lot of your wage will come from overtime which is not steady. i go a couple of months getting 10 to 15 hrs a week to getting 2 or 3 hrs a week.

  8. Helpful (1)

    "Excellent potential but poor execution (Synergies3 Tec Services)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Satellite Technician in Springfield, MO
    Former Contractor - Satellite Technician in Springfield, MO
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T as a contractor (Less than a year)

    Pros

    *The pay is great once you get past the startup cost.
    *Depending on your personality, you can do some professional networking

    Cons

    *Lack of transparency on piece rate payouts (never got any straight answers
      from management on this topic). If my paycheck was low, I could ballpark
      figure it was due to number of jobs completed. Past that, good luck!
    *Relationship with management started off great, but quickly devolved into one
      where if you needed answers, it was better to figure it out myself. There also
      was a lot of tension between the 2 managers working there that just hangs
      there unresolved.
    *Large startup cost. My connections along with the initial support of my
      manager helped to smooth that in my case, but it's a noteworthy situation for
      others.
    *Mistakes (even with the best of intentions)are swept under the rug or punished
      harshly. I was let go without any kind of warning and after making
      SIGNIFICANT financial and home life changes to accommodate the job that I
      was trying to do.
    *The atmosphere of the place encourages quantity over quality, yet judges
      strictly on both. I was fine with that despite going behind on other techs'
      jobs and realizing that there's a disconnect between the two for the other
      contractors.

    Advice to Management

    If you're going to tell your techs that they can come to you with issues, be ready to LISTEN. If you're not capable of doing that because you have "x-many techs calling you with stupid questions", consider cutting down on the number of unqualified technicians you have working for you or more clearly communicate your expectations from the onset. Additionally, provide a little more transparency about how day-to-day works so your employees get a sense of how they need to operate to make your life easier.


  9. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Springfield, MO
    Current Employee - AT&T Retail Sales Consultant in Springfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great benefits, good work environment. Meeting with lots of different people.

    Cons

    Stress
    Long hours
    High monthly goals

    Advice to Management

    Help your sales persons to help yourself.


  10. "Lack of Passion and Drive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Solutions Executive II in Springfield, MO
    Former Employee - Client Solutions Executive II in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Amazing team and co-workers. Good benefits

    Cons

    Complete loss of focus on customer care and service.

    Advice to Management

    Step in and take action.


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