AT&T Store Reviews
53% would recommend to a friend
(586 total reviews)
54% approve of CEO
What people are saying about AT&T
2 months ago
Good Morning!! If anyone knows of any customer success or account management positions, I would so greatly appreciate the referrals! I would love to stay under the AT&T umbrella but I also do not mind starting with another company! I am transitioning careers and looking to get my foot in the door even at an associate level! Thank you in advance 💜
4 months ago
Only because I’ve seen a bunch of people looking for referrals at AT&T , i would highly suggest staying away for now. We’re not in the most stabile time to be taking on new hires that are not technicians. With our CEO looking to reduce headcount by 15k and our Return to Office policy, literally no one’s job is safe. Yes, we go through “layoff” and “surplus” season EVERY year (just mentioning because I know someone is going to say this is old news). I’d suggest trying again in 2024.
5 months ago
I need a new environment to thrive in , currently working sales with AT&T making 90k a year but need a raise what positions available out there that'll help me make over double what I make right now? I'm currently one of the top 2% of the best reps and I love to win whos recruiting to take me to the next level!?
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Ratings by Demographics
This rating reflects the overall rating of AT&T and is not affected by filters.
Found 586 of over 41K reviews
Updated Nov 29, 2023
- Most Recent
- Highest Rating
- Lowest Rating
- 5.0Nov 16, 2023ASM- Assistant Store ManagerCurrent Employee, more than 3 yearsPittsburgh, PA
I’ve loved working for AT&T! It’s sales and it’s a grind but it has been very rewarding. The opportunity to advance is available.
Retail, work/life balance, advancement is easy if you can find an open upper management position. Lots of stores flipping to authorized retail instead of corporate every year.
- 2.0Oct 29, 2023Assistant Store ManagerFormer Employee, more than 8 years
The base pay is good and the incremental pay raises you get (yearly) can add up quickly. Overall the commission is fair and rewards you for exceeding your goals. Managers are given generous PTO hours.
There are several but I’ll try to keep it to the most pertinent: -The work culture is terrible, it is a do-whatever-it-takes to sell a product that in most cases is far inferior to the competition (Directv packages). -You work in a store that sees 4-5 customers a day? You better be able to sell something SUBSTANTIAL to each one of those customers, and if not, then you are labeled as someone who can’t “do the job”. -Educated, articulate, and driven professionals are nothing to AT&T…they prefer a smooth talker who can scam a customer to make them leave with things they did not agree to. If the customer comes back after the buyers remorse period then too bad, they are now customer care’s problem (this was the view of my previous RSM). -There is a massive issue from the top-down of area managers (and above) using unethical practices to simply try to get people to quit. If they don’t quit, then they WILL find a reason to terminate your employment.1
- 1.0Nov 7, 2023Retail Store ManagerCurrent Employee, more than 8 yearsAustin, TX
The people you work with. Benefits. Discounts.
Harassment from upper management. Micromanagement. Work-life balance (for some months been required to work 6 days, over 55 hours a week. Pay is not comparable to cost of living. Abusive language. No impactful coaching. A lot of employees turnover. Negative and toxic work environment.2
- 2.0Nov 18, 2023Store ManagerCurrent Employee, more than 8 yearsSan Jose, CA
Helps reimburse tuition. 401K, pension ( if you’re tenure) discount off wireless.
No work life balance. Unpaid overtime. Frowned upon on when you work your 8 hours a day and don’t want to jump on a call on your day off.1
- 3.0Nov 8, 2023Retail Store ManagerFormer Employee, more than 5 years
Assisting customers resolve there issues is very satisfying and helping them choose new products,
The company has no clear vision of the future, creates a plan and never sees it through, due to the facts of changing management so frequently each time new managment comes in they have a diferent idea of how the company should be ran not giving time to the previous managers plan to even start taking effect.1
- 1.0Nov 29, 2023Assistant Store ManagerCurrent Employee, more than 3 years
The benefits are somewhat decent
No real direction from upper management, unnecessary pressure to perform in a market that isn’t growing, unrealistic expectations to sell products that don’t benefit customers, upper management runs the company like the corporate villain in a superhero movie.
- 3.0Nov 7, 2023Retail Store ManagerFormer Employee, more than 10 yearsDallas, TX
Union, good benefits, and decent compensation plans available
Political and a bit corrupt. Left after 10 years because of values and morality
- 1.0Nov 8, 2023Store AssociateCurrent Employee, more than 1 yearPhiladelphia, PA
Very slow, nothing positive about working there
My location wasn't too busy so it was really hard to get any commission there, I was getting a little above the state minimum
- 3.0Oct 25, 2023Retail Store ManagerCurrent Employee, more than 10 yearsWashington, DC
You get to play with New Tech Toys
Leadership expectations are to burn both ends of the candle.
AT&T Reviews FAQs
Store professionals working at AT&T have rated their employer with 3.4 out of 5 stars in 586 Glassdoor reviews. This is a lower than average score with the overall rating of AT&T employees being 3.6 out of 5 stars. Search open Store Jobs at AT&T now and start preparing for your job interview by browsing frequently asked Store interview questions at AT&T.
53% of Store employees at AT&T would recommend their employer to a friend. This rating has decreased by -13% in the past 12 months. Store professionals have also rated AT&T with a 2.3 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.9 rating for culture and values and 3.5 rating for career opportunities.