AT&T Store Reviews
53% would recommend to a friend
(586 total reviews)
John Stankey
54% approve of CEO
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Found 586 of over 41K reviews
Updated Nov 29, 2023
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- 5.0Nov 16, 2023ASM- Assistant Store ManagerCurrent Employee, more than 3 yearsPittsburgh, PA
Pros
I’ve loved working for AT&T! It’s sales and it’s a grind but it has been very rewarding. The opportunity to advance is available.
Cons
Retail, work/life balance, advancement is easy if you can find an open upper management position. Lots of stores flipping to authorized retail instead of corporate every year.
- 2.0Oct 29, 2023Assistant Store ManagerFormer Employee, more than 8 years
Pros
The base pay is good and the incremental pay raises you get (yearly) can add up quickly. Overall the commission is fair and rewards you for exceeding your goals. Managers are given generous PTO hours.
Cons
There are several but I’ll try to keep it to the most pertinent: -The work culture is terrible, it is a do-whatever-it-takes to sell a product that in most cases is far inferior to the competition (Directv packages). -You work in a store that sees 4-5 customers a day? You better be able to sell something SUBSTANTIAL to each one of those customers, and if not, then you are labeled as someone who can’t “do the job”. -Educated, articulate, and driven professionals are nothing to AT&T…they prefer a smooth talker who can scam a customer to make them leave with things they did not agree to. If the customer comes back after the buyers remorse period then too bad, they are now customer care’s problem (this was the view of my previous RSM). -There is a massive issue from the top-down of area managers (and above) using unethical practices to simply try to get people to quit. If they don’t quit, then they WILL find a reason to terminate your employment.
1 - 1.0Nov 7, 2023Retail Store ManagerCurrent Employee, more than 8 yearsAustin, TX
Pros
The people you work with. Benefits. Discounts.
Cons
Harassment from upper management. Micromanagement. Work-life balance (for some months been required to work 6 days, over 55 hours a week. Pay is not comparable to cost of living. Abusive language. No impactful coaching. A lot of employees turnover. Negative and toxic work environment.
2 - 2.0Nov 18, 2023Store ManagerCurrent Employee, more than 8 yearsSan Jose, CA
Pros
Helps reimburse tuition. 401K, pension ( if you’re tenure) discount off wireless.
Cons
No work life balance. Unpaid overtime. Frowned upon on when you work your 8 hours a day and don’t want to jump on a call on your day off.
1 - 3.0Nov 8, 2023Retail Store ManagerFormer Employee, more than 5 years
Pros
Assisting customers resolve there issues is very satisfying and helping them choose new products,
Cons
The company has no clear vision of the future, creates a plan and never sees it through, due to the facts of changing management so frequently each time new managment comes in they have a diferent idea of how the company should be ran not giving time to the previous managers plan to even start taking effect.
1 - 1.0Nov 29, 2023Assistant Store ManagerCurrent Employee, more than 3 years
Pros
The benefits are somewhat decent
Cons
No real direction from upper management, unnecessary pressure to perform in a market that isn’t growing, unrealistic expectations to sell products that don’t benefit customers, upper management runs the company like the corporate villain in a superhero movie.
- 4.0Nov 15, 2023Retail Store ManagerFormer Employee
Pros
Training, support, compensation, fast paced.
Cons
Not many. Established company and very supportive. Layoffs are harsh but a reality.
- 3.0Nov 7, 2023Retail Store ManagerFormer Employee, more than 10 yearsDallas, TX
Pros
Union, good benefits, and decent compensation plans available
Cons
Political and a bit corrupt. Left after 10 years because of values and morality
- 1.0Nov 8, 2023Store AssociateCurrent Employee, more than 1 yearPhiladelphia, PA
Pros
Very slow, nothing positive about working there
Cons
My location wasn't too busy so it was really hard to get any commission there, I was getting a little above the state minimum
- 3.0Oct 25, 2023Retail Store ManagerCurrent Employee, more than 10 yearsWashington, DC
Pros
You get to play with New Tech Toys
Cons
Leadership expectations are to burn both ends of the candle.
AT&T Reviews FAQs
Store professionals working at AT&T have rated their employer with 3.4 out of 5 stars in 586 Glassdoor reviews. This is a lower than average score with the overall rating of AT&T employees being 3.6 out of 5 stars. Search open Store Jobs at AT&T now and start preparing for your job interview by browsing frequently asked Store interview questions at AT&T.
Store professionals rate their compensation and benefits at AT&T with 3.9 out of 5 stars based on 586 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Store salaries and benefits at AT&T.
53% of Store employees at AT&T would recommend their employer to a friend. This rating has decreased by -13% in the past 12 months. Store professionals have also rated AT&T with a 2.3 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.9 rating for culture and values and 3.5 rating for career opportunities.