AT&T Reviews in Tampa, FL | Glassdoor

AT&T Tampa Reviews

To filter reviews, or .

Found 66 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
59%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
37 Ratings
Pros
Cons
More Pros and Cons
  1. "System Administrator"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Professional Systems Engineer in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 6 years

    Pros

    AT&T is always interesting, with great people and challenges. I'm impressed by the quality of the change management processes I've been exposed to, and the network support professionals are amazing!

    Cons

    In any company, there is the occasional "bad egg." For the most part, at AT&T, the corporate policies that are in place limit the reach of the bad eggs - they keep themselves in check, because it's not tolerated!

  2. "22 Year Employee"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Principal Member of Technical Staff in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 20 years

    Pros

    Salary and benefits. Great people on the staff level.

    Cons

    Complete lack of Organizational continuity. Area Managers and Directors only look out for their own interest. Lack of opportunities to advance. Bureaucracy.

    Advice to Management

    Take what staff members have to say and stop worrying about your own personal goals. Get away from who you know and only taking care of yourselves.

  3. Helpful (6)

    "Retail Sales Consultant"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time for more than 2 years

    Pros

    The pay, the benefits, and colleagues I worked with were great.

    Cons

    The systems through which we activate new accounts and installs sometimes fails for no reason, and it would cause some stress on the floor. Attendance was another thing, but not being able to help customers with certain issues myself left them feeling a lot of distrust in our company. There are issues with bundling and other things. The system needs a complete overhaul.

    Advice to Management

    I thought management was great. Advice would be to maybe understand a little more that DIRECTV carries such a bad taste in peoples mouths sometimes and it sometimes taints the rest of the conversation. We advertise that we offer it enough, and the sales team already is pushed to sell entertainment services. Understand the RSCs.

  4. Helpful (1)

    "communication technician"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - FLORIDA in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T for more than 20 years

    Pros

    good wages for the amount of work , alliance courses , mobility to transfer, friendly co-workers

    Cons

    management ineptness, too much favoritism, bean counter mentality

    Advice to Management

    stay out of production don't micro manage

  5. "It's ok but could be better"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Pay is good. The employee discounts are great

    Cons

    Limited opportunities for career advancement unless you want to bounce state to state

    Advice to Management

    Stop allowing everyone to hire friends

  6. "Administrative Assistant"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook

    I worked at AT&T full-time for more than 6 years

    Pros

    Great benefits for family and plenty of PTO available.

    Cons

    No room for advancement and unlikely to move up from this position.

  7. "Micromanagement in company owned retail stores brings down morale of everyone"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 4 years

    Pros

    401k 6% match after 3 years vested, CWA Union ensures you get a raise every 6 months, you get commission (although it’s nearly impossible to meet goals), half off home security and cell phone bill, $10 for DIRECTV with no contract and 4 boxes included, Health benefits from United Healthcare PPO or HMO, Dental from Cigna, Prescription with CVS Caremark, job security because of the Union, PTO and Vacation is generous the...

    Show More

    Cons

    Attendance policy is strict with points system for being 6 or more minutes late at clock in and on the floor. 8 points and you’re fired. Points stay for a year. Trickle down micromanagement is rampant and brings morale down from DOS level to Retail Sales Consultant on the bottom of the totem pole. Managers use “coaching” to write you up and reprimand you instead of actual coaching. Coachings are dependent on if your manager...

    Show More

    Advice to Management

    Micro-management is killing productivity and only brings morale down. Your constant nagging and conflict with our Union makes us not like you more especially when we rely on them when certain RSM’s have it out for us. If an employee gets to work and is sick as a dog, he/she should be sent home with no points. “Abuse of grace period” when clocking in is a joke and needs to stop being used to fire/harass RSCs. Also, your...

    Show More
  8. "Great opportunity with very little experience after college."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Tampa, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T part-time for more than 2 years

    Pros

    At&t is a very large corporation and at the time we were given 401k benefits even though we were only part time employees.

    Cons

    The major con is that you're working at a call center and there undoubtedly difficult calls and customers that you're going to have to endure.

  9. "AT&T"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than a year

    Pros

    Great employee discounts and internal University is vast.

    Cons

    1. You are a profit not an employee 2. Constant layoff's the company calls Surplussing 3. Offshore 50% of call center work to foreign countries 4. Buyout more companies and outsource work furthermore surplussing more people. 5. Good Old boy mentality in the leadership ranks, if you have been with us 30 years we have your back no matter how much you can do wrong.

    Advice to Management

    Really take the turn for caring for your people not just saying you do. The only thing that matters to VP and above is the bottom line, profits.

  10. "Service Representative"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 9 years

    Pros

    Great Pay and good benefits

    Cons

    Terrible Management, Constant Layoffs and outsourcing of jobs, always changing accounts around. NO consistency

    Advice to Management

    Need to take care better care of employees.

Found 66 reviews