AT&T Technical Writer Reviews | Glassdoor

AT&T Technical Writer Reviews

10 reviews

Filter

Filter

Technical Writer

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Documented new APIs for AT&T's cloud-based developer toolkit. Created training documentation and wiki articles."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Writer in Alpharetta, GA
    Former Contractor - Technical Writer in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (Less than a year)

    Pros

    AT&T had a great team atmosphere; fellow teammates were very helpful and shared information willingly. I was able to complete my work at home, with weekly team meetings that were held in the Alpharetta office.

    The technical writing projects were future-oriented and we used state-of-the-art technology and processes.

    AT&T prides itself on allowing employees the ability to create their own role within the team.

    Cons

    My contract was interrupted due to budgeting issues, which was frustrating. I have no other issues with the company. I truly enjoyed working there and hope to return in 2014.


  2. "Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Technical Writer in Dallas, TX
    Current Contractor - Technical Writer in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (More than a year)

    Pros

    Good boss makes a difference
    Good pay

    Cons

    No one seems to want to take responsibility

    Advice to Management

    Share your vision with contractors as well as employees

  3. "Insight Global - Stamford, CT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Writer in Meriden, CT
    Current Employee - Technical Writer in Meriden, CT
    Recommends
    Positive Outlook

    Pros

    This is the second job I've gotten through IG in the last two years. The first was a 6-month gig in Wilton, CT, and this is a longer-term job with AT&T in Merden, CT..

    Cons

    None so far - I'd like a higher rate, though.


  4. "tech writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Writer, Communications Specialist in Mountainside, NJ
    Former Contractor - Technical Writer, Communications Specialist in Mountainside, NJ

    I worked at AT&T as a contractor (More than 3 years)

    Pros

    able to learn from others; good tasks and good pay; interesting people and oppty if you know the right people and work extra hours

    Cons

    too many reorgs; diff contracting houses vying for the same spots; and pressure from the market place to be innovative with old legacy systems


  5. "Working for AT&T"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Senior Technical Writer in Middletown, NJ
    Former Employee - Senior Technical Writer in Middletown, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay and no micro managing

    Cons

    Lots of layoffs for no fault of your own.


  6. "Positive Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Writer in Richardson, TX
    Former Contractor - Technical Writer in Richardson, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T as a contractor (Less than a year)

    Pros

    Good pay and normal hours

    Cons

    Never ending workload with zero organization

    Advice to Management

    Get yourself organized


  7. Helpful (1)

    "Some great people are inhibited by a dictatorial management style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Technical Writer in Redmond, WA
    Former Contractor - Senior Technical Writer in Redmond, WA
    Doesn't Recommend
    No opinion of CEO

    I worked at AT&T as a contractor (Less than a year)

    Pros

    Great variety of contractors, most attempting to build collegiate working environment.

    Cons

    FTE and contract managers are both incompetent and severely controlling, enforcing substandard process to protect their management position. Hair-trigger reaction to normal SOP questions. No standards, inept reports with meaningless data, most designed to protect project management. Beware. They'll make you the problem if you rock the obfuscation boat.

    Advice to Management

    Bring some contractors in for a 1 on 1 and ask the right questions, your productivity is about 20% thanks to WHOLLY unqualified managers that cover for each other. I knew this day 1, and observed obsequious sycophancy; it grew worse as I pushed for transparency in reporting work, including insight into SOPs and "tracking reports" Check Rally: 2 year backlog, no report to show even 40 hours of work in 6 months for any given employee.

  8. "AT&T - A good place to contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Writer in Bothell, WA
    Former Contractor - Technical Writer in Bothell, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (More than a year)

    Pros

    Good salary, competent management, competent co-workers, ability to telecommute part time

    Cons

    Good heavens, AT&T, pay for coffee! All American tech companies run on coffee.

    Advice to Management

    Please analyze teams and the individuals that make them up before making random cuts. Suddenly losing a team member can play havoc on a project.


  9. "Company looks out for company not its people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Writer in Richardson, TX
    Former Employee - Technical Writer in Richardson, TX
    Disapproves of CEO

    Pros

    Competitive medical benefits. Large company with many resources. Some departments flexible about general hours worked as long as you're there between 9am and 3pm. You could work 9am to 6pm or 7am to 4pm.

    Cons

    Even before the economy went sour, it was very hard to move to another position even for a lateral. Company looks out for company and doesn't care about its employees. Not supportive of work-life family balance with extremely long hours and weekend work. It was impossible to switch to part-time or shared work. Some who were on part-time were forced to return full-time.

    Advice to Management

    Allow employees to speak up without any fear, which adds to the politically charged environment.


  10. "Satisfies, Co-opeartion, team-work, good management, new scope"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Technical Writer in Pune (India)
    Current Contractor - Senior Technical Writer in Pune (India)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    Learning options are more and different projects available

    Cons

    Satisfies, Co-opeartion, team-work, good management, new scope

    Advice to Management

    Not Available