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AT&T Technician Reviews

Updated January 22, 2019
1,220 reviews

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Technician

2.9
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
680 Ratings

Employee Reviews

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Pros
  • "The pay and benefits are really amazing" (in 947 reviews)

  • "Good work/life balance as timelines are realistic" (in 548 reviews)

Cons
More Pros and Cons

  1. "Unique Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Orlando, FL
    Current Employee - Wire Technician in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The job is rewarding with great pay, benefits and the ability to meet the needs of customers with excellent service. Each day is a new adventure. You meet new customers, explore different cities, and challenge yourself everyday. You get to work on your own, but if needed, you've got reliable support in your group of peers and management team.

    Cons

    Everyday is different. Everyday is a new challenge. You will learn something new everyday, so don't expect to get the job figured out in the first few months.

    Advice to Management

    Communication will solve almost any problem.


  2. Helpful (1)

    "Big company pros and cons."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician in Dallas, TX
    Former Employee - AT&T Wire Technician in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great Benefits, Good pay, Outside work can be refreshing.

    Cons

    Forced to work weekends, High Turnaround.

  3. "Good pay and benefits, but comes with a steep cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician in North Charleston, SC
    Former Employee - AT&T Wire Technician in North Charleston, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Pay and Benefits, you can earn points to use on a pretty awesome catalog

    Cons

    Never know when you'll get off every day you come in. You could come in a work 4 hours or 17, you won't know until they let you go home. Management expects workers to give into everything they demand, including answering phones when not on duty at all hours.

    Advice to Management

    set a reasonable cut-off time or have two shifts


  4. "Lots of years of steady employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Technician in McHenry, IL
    Current Employee - Customer Systems Technician in McHenry, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Lots of interesting coworkers and customers

    Cons

    cold in winter hot in summer

    Advice to Management

    it's better than Comcast


  5. "Horrible since att bought directv"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Satellite Technician in Urbandale, IA
    Current Employee - Satellite Technician in Urbandale, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Free directv
    Cell discount
    Benefits
    Union
    Freedom in the field

    Cons

    Big corporation takeover
    Mandatory overtime with 48hr notice
    Bonus structure has gotten horrible
    Cell service is crap (here)
    Lack of compassion
    I really miss the days of directv

    Advice to Management

    Your field techs are THE face of the company. Care about them more! Make bonuses obtainable


  6. "A constantly changing environment where tasks and methods and procedures constantly changing as well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wire Technician in Hopkinsville, KY
    Former Employee - Wire Technician in Hopkinsville, KY
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    They will supply you all the training the tools and uniforms so that you can concentrate on doing your job.

    Cons

    My manager couldn't keep his mind made up on what he wanted us to do and how he wants to do it

    Advice to Management

    Scale back on the micromanagement


  7. "Communications Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Technician in Denver, CO
    Former Employee - Communications Technician in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great company and great benefits

    Cons

    sitting for too long at a time

    Advice to Management

    keep up the good work

  8. "Couldn't stand it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Omaha, NE
    Former Employee - Installation Technician in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Decent pay, benefits, discounts, company provided vehicle and tools

    Cons

    Not even 6 months here and I can tell the people who work here hate their job with a passion. Hours are either too long or too short. Management cares about numbers and job completion. AT&T ruined DirecTV when they bought it and it's going downhill. New hire process was terrible and there were so many speed bumps along the way. The job does some pretty good wear and tear on your body.

    Job should have to pay double for the stuff techs put up with.

    Advice to Management

    Get rid of all management. Hire new people that don't lie to techs when they hire them.


  9. "CABLE SPLICING TECHNICIAN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Splicing Technician in Kansas City, MO
    Former Employee - Cable Splicing Technician in Kansas City, MO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Great people to work with. Training
    Is provided, however experience is your friend. More time on job more you know, if you have the right attitude.

    Cons

    Upper Management always trys to make things difficult for technicians. This is a numbers driven environment.

    Advice to Management

    1st line managers for most part aren't the the problem. The problem is the bean counters who know nothing about how much time it really takes to the work in the field.


  10. "Awful job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premise Technician
    Former Employee - Premise Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Union benefits are ok and pay raises every six months

    Cons

    Management sucks. Start at 7am and never know when you're going to be off