AT&T Technician Reviews | Glassdoor

AT&T Technician Reviews

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Found 1226 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
29%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
682 Ratings
Pros
Cons
More Pros and Cons
  1. "Rewarding"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Wire Technician in Charlotte, NC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 2 years

    Pros

    Individual growth, decent pay, tons of educational benefits

    Cons

    Union, Not enough hours, hard to move up due to the union chokehold.

    Advice to Management

    Great management in Charlotte region

  2. "Great Job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Embracing and Safe work environment, low stress

    Cons

    Exposure to weather and the elements, and customers

    Advice to Management

    Promote worthy candidates sooner and more often

  3. Helpful (1)

    "AT&T Pros/Cons"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than 6 years

    Pros

    The Benefits are very good

    Cons

    Long hours and unrealistic metric expectations.

    Advice to Management

    Think more about the environmental and health (unsanitary homes) conditions technicians work in every single day before you throw steps of discipline at them. The area you are assigned to work in has heavy implications on the metrics you hold them accountable to especially when the infrastructure is all aerial.

  4. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outside Plant Technician in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 4 years

    Pros

    Great pay, they will train you thoroughly. You have to stay 5 years before becoming permanent.

    Cons

    At times management can seem completely lost.

    Advice to Management

    just try to do better. I gave enough advice while I was employed

  5. "Good job, if you have no life"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Premise Technician 

    I worked at AT&T full-time for more than 6 years

    Pros

    Lots of opportunity for overtime money, Sunday’s pay time and a half, benefits for your family are about $150 a month with kaiser, its a union job so management can’t just fire you for dumb reasons.

    Cons

    Forced 6 day work weeks with a guaranteed 14 hours of overtime per week on top of that so your personal life will suffer. No opportunity to advance from this position unless you go to management which in non union and salary pay. ( lots of managers just got fired) plus management are constantly under pressure from their bosses, Sometimes the stress trickles to the technicians and makes for poor work environments

  6. Helpful (1)

    "Good pay but unbalanced work/life ratio"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installation Technician in Atlanta, GA

    I have been working at AT&T full-time for more than 4 years

    Pros

    Great pay, good benefits, good experience

    Cons

    Work/life balance is terrible No room for advancement or a clear career path within the company

    Advice to Management

    Provide a clear career path to employees

  7. "great job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installation Technician in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 2 years

    Pros

    great hours and vacation days

    Cons

    job security and less hours

    Advice to Management

    more pay and less hours

  8. "Forget your social life but prepare to make money"

    StarStarStarStarStar
      Current Employee - Wire Technician 

      I have been working at AT&T full-time

      Pros

      Great pay and great benefits

      Cons

      No set schedule so you can never really make plans, lots of micro management, rules and processes constantly changing

    • Helpful (1)

      "premise technician"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - U-Verse Premises Technician in San Jose, CA
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at AT&T full-time for more than 20 years

      Pros

      Coworkers, benefits, overtime (if you like working overtime), option to take your work truck home

      Cons

      Overwhelmingly to demanding on the perm tech side for the pay they give you. Forced overtime. No time for family.

      Advice to Management

      Where I worked, they were awesome!

    • "Not bad, not great"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Premise Technician in Saint Louis, MO
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than 9 years

      Pros

      Decent benefits including company match 401k

      Cons

      Not enough input from field technicians, too many office workers implement processes that justify their job but do not make sense in the field

    Found 1226 reviews