AT&T Technician Reviews | Glassdoor

AT&T Technician Reviews

Updated October 16, 2018
1,194 reviews

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Technician

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
662 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1115 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 325 reviews)

More Pros and Cons

  1. "Comuntcations Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comuntcations Technician in Denver, CO
    Former Employee - Comuntcations Technician in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    very busy all the time. lot of variety in job tasks.

    Cons

    I didn't have any problems I liked my job

    Advice to Management

    my experience with management was very good


  2. "Could be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in McHenry, IL
    Former Employee - U-Verse Premises Technician in McHenry, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Vacation, Union, Pay, Benefits, Flexibility

    Cons

    Management, Union, Quailty of Life

    Advice to Management

    Less micro-managing and treat your employees like human beings not robots

  3. "Working for AT&T as a premises technician is absolutely amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The pay, and the benefits.

    Cons

    How the company treats us, how easy it is to be suspended

    Advice to Management

    Unfortunately there’s no advice I can give to management because they answer to their supervisors, and most of them answers to someone who is ruthless


  4. "More and more piled on us but no increase in wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Georgetown, KY
    Current Employee - AT&T Wire Technician in Georgetown, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is okay, benefits are decent, some of the guys I’ve become good friends with.

    Cons

    This is where things get long: with everything we focus on in our job, more and more and more work getting sneaked in behind us with them finding massive loopholes in union contracts. Numbers, performance is shoved down our throats, unrealistic goal (don’t ever expect to see a bonus) and if you do chances are you most likely cut a whole heck of a lot of corners and caused the guy that goes behind you to have a major headache fixing your mess.
    Kiss any chance of any kind of advancement goodbye.
    Horrible work life balance. Scheduling is the worst.

    Advice to Management

    Quit piling more work on us without the proper compensation.
    Have the materials we need in order to properly do our jobs
    Maintain your vehicles better.
    Understand we have families that we’d actually like to spend time with.
    Treat us like people and not numbers.


  5. "Loved the job at first..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician in Spartanburg, SC
    Former Employee - AT&T Wire Technician in Spartanburg, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Pay is high
    working by yourself is great
    Lower Management

    Cons

    Upper Management
    All decisions are made by people who have no clue how to do the job
    High stress until you know what you are doing
    very low career ceiling
    hours are wildly unpredictable

    Advice to Management

    promote technicians to management.


  6. Helpful (1)

    "Wire Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Asheville, NC
    Current Employee - AT&T Wire Technician in Asheville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Well I dont have to be concerned about what to wear since we are provided uniforms that seem to get a bit better every year. Pay rate is up to one of the most highest skilled profession in the area thanks to the cwa union negotiations with corporate.

    Cons

    There is the point that we get one weekend off in a four week period that can be hard to plan things. Especially when our schedule changes and have a 6 day work week but it is good over time.

    Advice to Management

    Not sure how other managers are but mine alway keeps us in mind when it comes to safety and personal life. I hope others do the same. I feel blessed to work with those great people.


  7. "Great pay! Very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Benton, AR
    Current Employee - U-Verse Premises Technician in Benton, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is good, get to work outside and not be in an office all day.

    Cons

    Long hours, harsh working conditions, mandatory overtime.

  8. "Unique Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Orlando, FL
    Current Employee - Wire Technician in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The job is rewarding with great pay, benefits and the ability to meet the needs of customers with excellent service. Each day is a new adventure. You meet new customers, explore different cities, and challenge yourself everyday. You get to work on your own, but if needed, you've got reliable support in your group of peers and management team.

    Cons

    Everyday is different. Everyday is a new challenge. You will learn something new everyday, so don't expect to get the job figured out in the first few months.

    Advice to Management

    Communication will solve almost any problem.


  9. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician
    Current Employee - Field Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is descent. Union is helpful.

    Cons

    Management in my area is brutal. Constant micromanaging, nitpicking, overworking us 12-14 a day, use interrogation and retaliation tactics. Was told to get a dif job if I couldnt handle 10+ hrs a day. Mandatory OT # of hrs per week are required. Working 60 hrs + per week. Management sometimes requires you to work 6days a week and depending how your shift days fall, you end up working 7-9 days. Not sure if this is ATT or former Direct TV tactics our management is playing but many people left because they were tired physical and mentally. In my area, theres no life and work balance.

    Advice to Management

    Retire.


  10. "Great company good pay"

    StarStarStarStarStar
    Former Employee - Outside Plant Technician in Chamblee, GA
    Former Employee - Outside Plant Technician in Chamblee, GA

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay i love this company

    Cons

    Long hours and hot