AT&T Technician Reviews | Glassdoor

AT&T Technician Reviews

Updated June 20, 2018
1,107 reviews

Filter

Filter

Technician

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
632 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Wire tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Raleigh, NC
    Current Employee - AT&T Wire Technician in Raleigh, NC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good pay, great Benifits. Every job is different and you may get to travel. Work outside and with customers to do fiber optics and satellite services

    Cons

    Working in confined and dirty environment like attics and crawl spaces. Working rain or shine, cold or hot and still where a smile

    Advice to Management

    Management need to pay techs more money for the hard work we already do. It’s hard to raise a family while working till you drop.


  2. "Sat Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premesis Technician in Corona, CA
    Current Employee - Premesis Technician in Corona, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    If one got more then 10 years with the company you would always have a secure job.

    Cons

    When one is at the bottom of the seniority, they would work you off and lay you off when there is an company reorganize.

  3. "Wire tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Atlanta, GA
    Current Employee - AT&T Wire Technician in Atlanta, GA
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Helping customers and making the company and me money

    Cons

    no set hours so you can't plan nothing outside your job.

    Advice to Management

    I love cooking and would love to be in this field


  4. "Good company, good benefit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Miami, FL
    Current Employee - AT&T Wire Technician in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good benefits, good salary, great environment

    Cons

    Hard to get pomoted internally.

    Advice to Management

    Good managers team.


  5. Helpful (2)

    "GOOD with the BAD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Hurst, TX
    Former Employee - U-Verse Premises Technician in Hurst, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Made plenty of money, good benefits, discount on services

    Cons

    Got a written warning for a job the same day that I got an accommodation for customer service for the same customer, Sometimes hard to have a family life. Verizon employees get a better discount on services than AT&T employees

    Advice to Management

    Remember that employees is what keeps your company moving.


  6. "Wire tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician
    Former Employee - AT&T Wire Technician
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Solving difficult problems and working outside. Some people might think this is a con but that's the most enjoyable part for me. Salary and benefits are decent I guess.

    Cons

    Big brother is always watching you and the process always changes right by the time you finally figured out how deal with the last change. The last year of working at this job, they banned us from ordering tools. Technicians that can't use their personal tools (standard operating procedure) but are not allowed to order company tools? Its like some kind of at&t technician paradox. Something's I guess I'll never understand.

    Advice to Management

    Treat grown men like grown men and it's all gravy.


  7. "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Austin, TX
    Current Employee - U-Verse Premises Technician in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Exciting role! I played with hand tools and ladders and drove a cool AT&T vehicle around.

    Cons

    Management is terrible, you are micro managed to death and then held accountable to fairy tale numbers they produce in the favor of what their needs of business are in that area at that time.

    Advice to Management

    Don't train us to call our supervisor for everything and then not produce enough supervisors to handle the work? Common sense much?

  8. "Not so bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Cumming, GA
    Current Employee - Technician in Cumming, GA

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good people to work with.

    Cons

    Have to work on weekends.


  9. "Workers unfairly compensated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits, discounts, working alone, tools provided,

    Cons

    Pay, micromanagement at its finest


  10. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Oakland Park, FL
    Current Employee - U-Verse Premises Technician in Oakland Park, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Have a slight bit of freedom to work at your own pace.

    Cons

    Sometimes impossible goals to meet, if you are 1lb over their limit you could potentially be fired.

    Advice to Management

    Stop continually placing goals that are increasingly impossible to achieve while working safely in a honest manner.