AT&T Reviews in Tempe, AZ | Glassdoor

AT&T Tempe Reviews

Updated May 29, 2018
5 reviews

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Tempe, AZ

2.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3 Ratings

5 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Supervisors are strict"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Tempe, AZ
    Former Employee - Call Center in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Pay was good and could always get bonuses as well as many different incentives. Could sometimes get out early if days were slow.

    Cons

    Always doing training. They always change the script. They are strict about everything.


  2. "IT Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Tempe, AZ
    Former Employee - IT Support in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Supportive Co-workers and on site kitchen

    Cons

    Pay is bellow average, management would not give constructive feedback

  3. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Tempe, AZ
    Former Employee - IT Consultant in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    busy time goes by fast, always calls coming in.

    Cons

    sometimes you have to work mandatory over time

    Advice to Management

    more coaching needed to get better at job


  4. "definitely not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Tempe, AZ
    Former Employee - Retail Sales Consultant in Tempe, AZ
    Disapproves of CEO

    Pros

    decent hourly wage + good commissions if you are a good sales rep

    Cons

    at&t will be YOUR LIFE...you will have no lifeo tuside of at&T

    Advice to Management

    know your promos so you don't look like an ididot when talking to reps.


  5. Helpful (2)

    "Good pay but at what cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Tier II Technical Support Representative in Tempe, AZ
    Current Employee - U-Verse Tier II Technical Support Representative in Tempe, AZ
    Recommends
    No opinion of CEO

    Pros

    The best reason for working at AT&T is definately the money, with lot's of oportunity for overtime it's very easy to save up. Especially when you are working manditory 50 hour weeks, not much time to spend the money you earn.

    Cons

    Overtime could be mandatory, and was for about 5 months straight. Due to the nature of the call center hours are strict with very little room for negotiation. If you have a family I would not recomend this job, unless you don't feel like seeing them for extended periods of time.
      At times, working with a difficult issue, finding assistance was near impossible, I would find myself calling different departments for hours before I would get ahold of someone willing to assist the customer. Other times calls were simply "pushed back" even by supervisor's.
      There is also very little help from peers or supervisors in general, another example: My fourth day on the phone I was contacted via instant messenger by a member of the scheduling team, stating that I had logged out of my phone twice that day when I was not supposed to. When explaining to the rep that I had been on the phone all day and in fact was on a call as he was talking to me...his response was simply "well be more careful next time". Rather than taking logical steps to try to find out what the issue was and resolve it, I was simply blown off. If an employee in the company has this much trouble with something so simple, I can only imagine how the customer's feel.

    Advice to Management

    Be nicer to your employees and they won't quit


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