AT&T Reviews in Tulsa, OK | Glassdoor

AT&T Tulsa Reviews

Updated June 14, 2018
56 reviews

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Tulsa, OK

3.1
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
26 Ratings

56 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Retired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Tulsa, OK
    Former Employee - Director in Tulsa, OK
    Recommends
    Positive Outlook

    I worked at AT&T full-time

    Pros

    Product selection. Thought leadership across mbu’s

    Cons

    Stress on sales force to achieve artificial numbers to force earning s down.

    Advice to Management

    Don’t do that.


  2. "Call Center location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Tulsa, OK
    Current Employee - Client Service Specialist in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Lots of groups, or "clubs", that help diversify the workplace. Active in the community, more or less depending on where you live. Most everyone, at management level and above, appear to enjoy being there.

    Cons

    If you are on the front-line talking to customers, either via phone or chat, don't expect to be treated as a mature, free-thinking adult.

    Advice to Management

    It's understandable to want certain topics covered with customers, but no one likes being a part of a scripted conversation.

  3. "Managers were too rude to stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Tulsa, OK
    Former Employee - Network Engineer in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Free directv tv acct and a free hot dog 🌭once a year

    Cons

    Low pay, Negative attitude of managers

    Advice to Management

    Work the phones for a month!


  4. "Client Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Tulsa, OK
    Current Employee - Client Service Representative in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Benefits are competitive. Discounts on services.

    Cons

    No chance for advancement in current climate. Expect positions to be sourced overseas. CWA is a big detractor. No flexibility and institutionalized mediocrity.


  5. "Huge company with incredible abilities that's significantly held back by toxic work culture and broken internal systems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Sales Consultant in Tulsa, OK
    Former Employee - Applications Sales Consultant in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Industry leader across multiple segments with great footprint.

    Good pay and great benefits.

    Cons

    Poor management who fail to lead, blame employees, and perpetuate toxic work culture. The majority of peers from my training class left within 1 to 2 years.

    Internal systems are a joke with archaic platforms that don't easily work together. I appreciate that it's a massive company with a long legacy, but the technical back end is held together with Band-Aids.

    Advice to Management

    Seriously reexamine and revamp your culture or else you'll continue to lose employees.


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Good pay and benefits there

    Cons

    They took away allot of the benefits of working for Directv when they bought it.


  7. Helpful (2)

    "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Field Service Technician in Tulsa, OK
    Former Employee - Telecommunications Field Service Technician in Tulsa, OK
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great money good people growing company, job stability

    Cons

    Faceless giant hard to get personal questions answered . Your just a number to the company

    AT&T Response

    Mar 26, 2018 – Human Resources

    Thank you for taking the time to share your experience and acknowledging the things we do well. We truly care for our employees and will ensure your feedback is heard – it’s very important to us and... More

  8. Helpful (1)

    "I hated working at this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The salary was great, starting at $16.75/hour. Also, AT&T Mobility, where I worked, was unionized under Communication Workers of America. That's why our salary and benefits were significantly higher than other call centers.

    Cons

    Very high stress! A major problem was that every team manager seemed to operated with his/her own bee-bop riff on AT&T rules. You never knew where you stood.

    Advice to Management

    Get all the managers on the same page in terms of how to manage their teams! Do SOMETHING to lower the stress!


  9. "Manager - Operational Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager- Operational Strategy in Tulsa, OK
    Current Employee - Manager- Operational Strategy in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Discounts on AT&T and DIRECTV

    Cons

    Layoffs will never stop, co-employment contracts hinder ability to make changes where it is needed for customer service.


  10. Helpful (3)

    "Beware the Surplus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vendor Management in Tulsa, OK
    Current Employee - Vendor Management in Tulsa, OK
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Tremendous growth opportunity if you're in the right place.

    Cons

    It is easy to get lost in the shuffle of reorgs. Trying to keep ahead of the surplus and manage career growth is difficult.

    Advice to Management

    Figure out a way to not surplus high performing leaders. You are letting talent get away from you.


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