AT&T Reviews in Tulsa, OK | Glassdoor

AT&T Tulsa Reviews

Updated January 23, 2019
77 reviews

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Tulsa, OK

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
31 Ratings

77 Employee Reviews

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Pros
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More Pros and Cons

  1. "AT&T is truly the greatest place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in Tulsa, OK
    Current Employee - Talent Acquisition in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    So much diversity and flexibility! The benefits are amazing!

    Cons

    Can't think of any at this time.


  2. "Great job, okay training, iffy managers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Specialist in Tulsa, OK
    Former Employee - Customer Loyalty Specialist in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The job itself is great, benefits are wonderful. There are some people who will have your back, but please take peoples advice with a grain of salt, there is A LOT of politics going on. They will also work with you on more things than you may think, so be open to certain trusted managers and know all of your options.

    Cons

    My manager was apparently not a real manager because they had not hired one, he was too friendly with some women on my team. Also let me know that he loved doing coke, goodness, what is this, the 80's, besides the fact that its illegal and completely unprofessional. If you lose your badge, show up for work AT LEAST 30 minutes every day, because it will be a HASSLE. Some people in this particular call center just seem to have a bad attitude, so be careful. Don't rely on the Union for everything, theyre slow and do not make progress as needed. Also, the schedule bidding is pretty whack, its based on seniority, which I understand, but it made for a hectic work-week.

    Advice to Management

    Take a closer look at managers on the call-center floor and listen to agents more because they definitely love the job, they just want whats best for everyone and there are definitely management and people that are impeding improvement and morale.

  3. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tulsa, OK
    Current Employee - Customer Service in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great benefits, Great pay, Teams r like family

    Cons

    Bid for ur shift in tech support of dtv every 3 to 6 months

    Advice to Management

    None


  4. "Customer Support Specialist"

    StarStarStarStarStar
    Current Employee - Customer Support Representative in Tulsa, OK
    Current Employee - Customer Support Representative in Tulsa, OK
    Recommends

    I have been working at AT&T full-time (Less than a year)

    Pros

    Fair pay and compensation. Room for advancement.

    Cons

    I have nothing to complain about so far


  5. "Premises technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Disapproves of CEO

    I worked at AT&T (More than a year)

    Pros

    Met nice customers quite frequent

    Cons

    Over bearing micro-management. Job is meant to be done on your own with out manager interference at all


  6. Helpful (1)

    "Has declined over the years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Pay was decent and benefits we good haven't paid full price for tv or phone for 10 years

    Cons

    ineffective management in the local centers. high turn over in reps due to the managers. My team alone lost 14 people in 6 months versus the 2 oe so on other teams.

    Advice to Management

    review the number of people departing from specific managers would be a huge indicator of issues happening. several long term employees were not thinking about making changes until assigned to a certain team.


  7. "My 5 years at DirecTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Tulsa, OK
    Former Employee - Technical Support Specialist in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Fast paced, friendly atmosphere, excellent supervisory support, opportunity for advancement, team work environment, competitive salary and benefits including employee perks

    Cons

    When the company was acquired by a competing provider, everything changed including disruption of work schedules and many employees were laid off. Customer service was negatively affected.

    Advice to Management

    As a customer, I recommend more agents in the United States. When jobs were outsourced to other countries, the out-of-country agents lacked technical knowledge.

  8. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Tulsa, OK
    Former Employee - CSR2 in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    good pay, great co-workers. lots of shifts available.

    Cons

    so stressful trying to meet the stats every month. Also, getting cussed out by customers is never fun but hearing them threaten rape or death, is just over the line. When I worked there, you could not hang up on a customer no matter what disgusting thing they said.

    Advice to Management

    Please make the customers more responsible for their behavior towards agents.


  9. "MOC - Money over Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Tulsa, OK
    Former Employee - Tech Support in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than a year)

    Pros

    Arcade games in break area make it seem like you're not at work, but you are.

    Cons

    Poor work/life priorities oppressive to single parents.

    Advice to Management

    Remember your humanity.


  10. "Premise technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Tulsa, OK
    Current Employee - U-Verse Premises Technician in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 8 years)

    Pros

    Decent pay, decent benefits. Some freedom

    Cons

    Company constantly making cuts. Your job never feels secure


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