AT&T Reviews in Tulsa, OK | Glassdoor

AT&T Tulsa Reviews

Updated December 6, 2018
76 reviews

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Tulsa, OK

3.1
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
30 Ratings

76 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Customer Support Specialist"

    StarStarStarStarStar
    Current Employee - Customer Support Representative in Tulsa, OK
    Current Employee - Customer Support Representative in Tulsa, OK
    Recommends

    I have been working at AT&T full-time (Less than a year)

    Pros

    Fair pay and compensation. Room for advancement.

    Cons

    I have nothing to complain about so far


  2. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tulsa, OK
    Current Employee - Customer Service in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great benefits, Great pay, Teams r like family

    Cons

    Bid for ur shift in tech support of dtv every 3 to 6 months

    Advice to Management

    None

  3. "Randall Can’t Run A Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC in Tulsa, OK
    Former Employee - RSC in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Stock options.
    Compensation.
    Networking.
    Working with technology and seeing some of it first.

    Cons

    DIRECTV
    SATELLITE IS DYING
    DIRECTV
    DIRECTV
    Shady tactics that harm customers and their trust.
    Nobody in 2018 wants satellite.

    Advice to Management

    AOL wanted to be an entertainment company, too. That worked for not even 2 years until the AOL portion of the merger was worthless in comparison to the TimeWarner portion. The same will happen to AT&T in comparison to WarnerMedia.


  4. "Premises technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Disapproves of CEO

    I worked at AT&T (More than a year)

    Pros

    Met nice customers quite frequent

    Cons

    Over bearing micro-management. Job is meant to be done on your own with out manager interference at all


  5. Helpful (1)

    "Has declined over the years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Pay was decent and benefits we good haven't paid full price for tv or phone for 10 years

    Cons

    ineffective management in the local centers. high turn over in reps due to the managers. My team alone lost 14 people in 6 months versus the 2 oe so on other teams.

    Advice to Management

    review the number of people departing from specific managers would be a huge indicator of issues happening. several long term employees were not thinking about making changes until assigned to a certain team.


  6. "My 5 years at DirecTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Tulsa, OK
    Former Employee - Technical Support Specialist in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Fast paced, friendly atmosphere, excellent supervisory support, opportunity for advancement, team work environment, competitive salary and benefits including employee perks

    Cons

    When the company was acquired by a competing provider, everything changed including disruption of work schedules and many employees were laid off. Customer service was negatively affected.

    Advice to Management

    As a customer, I recommend more agents in the United States. When jobs were outsourced to other countries, the out-of-country agents lacked technical knowledge.


  7. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Tulsa, OK
    Former Employee - CSR2 in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    good pay, great co-workers. lots of shifts available.

    Cons

    so stressful trying to meet the stats every month. Also, getting cussed out by customers is never fun but hearing them threaten rape or death, is just over the line. When I worked there, you could not hang up on a customer no matter what disgusting thing they said.

    Advice to Management

    Please make the customers more responsible for their behavior towards agents.

  8. "MOC - Money over Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Tulsa, OK
    Former Employee - Tech Support in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than a year)

    Pros

    Arcade games in break area make it seem like you're not at work, but you are.

    Cons

    Poor work/life priorities oppressive to single parents.

    Advice to Management

    Remember your humanity.


  9. "Premise technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Tulsa, OK
    Current Employee - U-Verse Premises Technician in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 8 years)

    Pros

    Decent pay, decent benefits. Some freedom

    Cons

    Company constantly making cuts. Your job never feels secure


  10. "Call Center location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Tulsa, OK
    Current Employee - Client Service Specialist in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Lots of groups, or "clubs", that help diversify the workplace. Active in the community, more or less depending on where you live. Most everyone, at management level and above, appear to enjoy being there.

    Cons

    If you are on the front-line talking to customers, either via phone or chat, don't expect to be treated as a mature, free-thinking adult.

    Advice to Management

    It's understandable to want certain topics covered with customers, but no one likes being a part of a scripted conversation.


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