AT&T Reviews in Tulsa, OK | Glassdoor

AT&T Tulsa Reviews

Updated August 18, 2018
59 reviews

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Tulsa, OK

2.9
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
27 Ratings

59 Employee Reviews

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Pros
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  1. "Retired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Tulsa, OK
    Former Employee - Director in Tulsa, OK
    Recommends
    Positive Outlook

    I worked at AT&T full-time

    Pros

    Product selection. Thought leadership across mbu’s

    Cons

    Stress on sales force to achieve artificial numbers to force earning s down.

    Advice to Management

    Don’t do that.


  2. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Tulsa, OK
    Former Employee - CSR2 in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    good pay, great co-workers. lots of shifts available.

    Cons

    so stressful trying to meet the stats every month. Also, getting cussed out by customers is never fun but hearing them threaten rape or death, is just over the line. When I worked there, you could not hang up on a customer no matter what disgusting thing they said.

    Advice to Management

    Please make the customers more responsible for their behavior towards agents.

  3. "MOC - Money over Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Tulsa, OK
    Former Employee - Tech Support in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than a year)

    Pros

    Arcade games in break area make it seem like you're not at work, but you are.

    Cons

    Poor work/life priorities oppressive to single parents.

    Advice to Management

    Remember your humanity.


  4. "Premise technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Tulsa, OK
    Current Employee - U-Verse Premises Technician in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 8 years)

    Pros

    Decent pay, decent benefits. Some freedom

    Cons

    Company constantly making cuts. Your job never feels secure


  5. "Call Center location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Tulsa, OK
    Current Employee - Client Service Specialist in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Lots of groups, or "clubs", that help diversify the workplace. Active in the community, more or less depending on where you live. Most everyone, at management level and above, appear to enjoy being there.

    Cons

    If you are on the front-line talking to customers, either via phone or chat, don't expect to be treated as a mature, free-thinking adult.

    Advice to Management

    It's understandable to want certain topics covered with customers, but no one likes being a part of a scripted conversation.


  6. "Client Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Tulsa, OK
    Current Employee - Client Service Representative in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Benefits are competitive. Discounts on services.

    Cons

    No chance for advancement in current climate. Expect positions to be sourced overseas. CWA is a big detractor. No flexibility and institutionalized mediocrity.


  7. "Managers were too rude to stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Tulsa, OK
    Former Employee - Network Engineer in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Free directv tv acct and a free hot dog 🌭once a year

    Cons

    Low pay, Negative attitude of managers

    Advice to Management

    Work the phones for a month!

  8. "Huge company with incredible abilities that's significantly held back by toxic work culture and broken internal systems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Sales Consultant in Tulsa, OK
    Former Employee - Applications Sales Consultant in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Industry leader across multiple segments with great footprint.

    Good pay and great benefits.

    Cons

    Poor management who fail to lead, blame employees, and perpetuate toxic work culture. The majority of peers from my training class left within 1 to 2 years.

    Internal systems are a joke with archaic platforms that don't easily work together. I appreciate that it's a massive company with a long legacy, but the technical back end is held together with Band-Aids.

    Advice to Management

    Seriously reexamine and revamp your culture or else you'll continue to lose employees.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Good pay and benefits there

    Cons

    They took away allot of the benefits of working for Directv when they bought it.


  10. Helpful (2)

    "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Field Service Technician in Tulsa, OK
    Former Employee - Telecommunications Field Service Technician in Tulsa, OK
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great money good people growing company, job stability

    Cons

    Faceless giant hard to get personal questions answered . Your just a number to the company

    AT&T Response

    Mar 26, 2018 – Human Resources

    Thank you for taking the time to share your experience and acknowledging the things we do well. We truly care for our employees and will ensure your feedback is heard – it’s very important to us and... More


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