AT&T Reviews in Tulsa, OK | Glassdoor

AT&T Tulsa Reviews

Updated June 3, 2017
45 reviews

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Tulsa, OK

2.9
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
20 Ratings

45 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 970 reviews)

  • No Work Life Balance you'll trade time for (in 277 reviews)

More Pros and Cons

  1. "Life at AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Tulsa, OK
    Current Employee - Retail Sales Consultant in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The pay is good. The benefits are good and we are unionized.

    Cons

    Scheduling and ability to take sick days


  2. Helpful (1)

    "Consider your next step"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Retail Sales Manager in Tulsa, OK
    Former Employee - Assistant Retail Sales Manager in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Benefits are incredible. Pay rate is also better than most. For that rate, there is a lot expected of you in your role, however, you are compensated for it.

    Cons

    There is very limited room to grow. With the company plan to basically remove retail locations for the most part by 2020, the consumer and the employees will be the ones who suffer the most. Clearly not the people towards the top as they continue to slash workforce in all areas of the company, and continue to give themselves a pay raise. The execs should run for pubic office, they have politics play down to a science. Be ready to give up your home life, be ready to deal with changing and unattainable expectations on a whim.

    Advice to Management

    Advice is just hot air that blows the well maintained quaffs that adorn the tops of their heads. As long as it doesn't cause a ripple or mess things up, they let it go in one ear and out the other.

  3. "Great place to work to get your career jump started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Specialist in Tulsa, OK
    Current Employee - Client Specialist in Tulsa, OK

    I have been working at AT&T full-time (Less than a year)

    Pros

    Pay, benefits, the time that you get to put in with the customer, the freedom of the position to go "outside of the box" when needed to, getting to repair relationships with customers, management is good and the communication is good as well, you get to voice your opinion a lot too much to me sometimes, but if you have a voice and you like to be heard this is the place

    Cons

    Seems like once you hit the case manager position there are no more advancement opportunities to further career, without going to a different part of the company


  4. Helpful (1)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Tulsa, OK
    Former Employee - Technical Support Specialist in Tulsa, OK
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    Inclusive environment.
    Plenty of room for growth.
    Employees are fairly compensated.
    Offers/Encourages a workplace/home life balance

    Cons

    There were none that I encountered.

    Advice to Management

    Keep doing what you are doing. Support, guidance and encourage!


  5. Helpful (2)

    "DirecTV Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Tulsa, OK
    Former Employee - Technical Support in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Flexible( once 90 days has been met)
    free HDTV with all channels
    bonuses for surveys, for sales pitches, working nights, working sundays, and for good stats such as claims or callbacks can provide an average of a cushy 300 dollar bonus or more every month in addition to ones paycheck

    employees can virtually take off whenever they want as long as they have PTO (with the exception of NFL time, etc..) which is nice since typically entry level hourly jobs do not do this.

    Cons

    90-day minimum
    Constant statistics must be met to perfection (emails on all your calls despite people not having one sometimes, low transfers, claims, callbacks, average call time,sales pitches, customer surveys[even during high complaint times of the month], and more]

    Since AT&T took over, more workload has been added and benefits have been stripped, employees are looked at more and more like a number each day. I quit after AT&T bought out DirecTV and pushed changes probably 6 months after so I do not know about the company currently.

    Greentime(being offered time off that doesnt consume your vacation hours or PTO on slow days) used to be offered weekly, but has been cut down to where employees virtually can never take off

    Advice to Management

    It may be different now, but don't put so much pressure on your team and allow team leaders to be fun(hiring call center techs from inside the company leads to some supervisors with repressed anger from call center calls and tend to be mean towards their team or have unrealistic expectations)


  6. "Customer Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Tulsa, OK
    Current Employee - Customer Support Specialist in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    They have good insurance and tuition reimbursement (see Cons). Discounts on services.

    Cons

    Scheduling can be frustrating because of constant changes and the hours of operation are quite broad. This can lead to somebody who normally works morning to have a late/night schedule. They have tuition reimbursement for college but due to the way they do scheduling you cannot be guaranteed that you will be able to make it to your classes all semester because your schedule can change drastically with no more than 1 week's notice. Not having school accommodations changes how one may view tuition reimbursement. They want you to be extremely flexible for them but when it comes time that you as an employee need to take off work or move to another day or time you are not assured that you will be able to keep your job. Hopefully life happens on your days off.

    Advice to Management

    Focus on low cost is important, but how important is it when every customer you speak to is always pissed off because of how poor customer service is. Taking care of employees will improve customer satisfaction.


  7. "Great place for robots to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DTV Tech CDR II in Tulsa, OK
    Former Employee - DTV Tech CDR II in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than 5 years)

    Pros

    Free DTV, discounted AT&The service

    Cons

    Scheduling sucks, no OT, you're a number not a person.

    Advice to Management

    Treat your employees and customers like human beings, not liability assets.

  8. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in Tulsa, OK
    Current Employee - AT&T Premises Technician in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    There are alot of things great about working for AT&T. The pay is great, the benefits are amazing (Especially the health insurance), and the work isn't to hard to do. You get amazing discounts on your services. If you're lucky like I am, you may get an AWESOME manager that actually cares about his techs, and takes care of you. AT&T Technicians are Union protected by the CWA, so there is alot of job security.

    Cons

    Mainly upper management. You have strict metrics to meet, or you get wrote up. Its hard to get a day off with personal or vacation, unless you submit it two weeks in advance. When you get out of training, you pretty much have to teach yourself how to do the job, as well as come up with your own techniques. There are alot of managers that just look for reasons to write you up. Everything is your fault. If you even get rear ended, its your fault.

    Advice to Management

    Lighten up on your guys, we work alot of hours, and everyone makes mistakes.


  9. "RSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in Tulsa, OK
    Current Employee - RSC in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Lots of hours made good money

    Cons

    Micro managing and pointless goals to meet

    Advice to Management

    Cut the micromanaging


  10. "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Quality/M&P/Process Manager in Tulsa, OK
    Current Employee - Senior Quality/M&P/Process Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Large company, good benefits, and work life balance

    Cons

    Not organized, to many people doing the same job, and many surpluses.


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