AT&T Reviews in Waco, TX | Glassdoor

AT&T Waco Reviews

Updated 7 May 2016

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3.2
50%
Recommend to a Friend
32%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
4 Ratings
  1. "Premise tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Waco, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time for more than 5 years

    Pros

    Great company to work for

    Cons

    Long hours get home when jobs are done

    Advice to Management

    None that I can think of

    AT&T2016-03-09
  2. "Does not care about their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Waco, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for less than a year

    Pros

    Benefits, my store had great managers I can say that much they are very respectful and kind and most of the problems aren't their fault and out of their hand. However other stores aren't as lucky with great managers

    Cons

    Pay is not competitive to the other carriers both hourly and commission are subpar to even the smaller carriers. Commission has been cut twice since the 8 months I've been here. And now there is a cap on it so once you hit your goal no more money Schedule is seniority based so you could be working terrible hours for years. They expect you to spend hours with customers just to make $10 on a sale and helping... them with their ridiculous requests like changing their Facebook profile pictures.

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    Advice to Management

    Take care of your employees

    AT&T2016-05-07
  3. Helpful (3)

    "Sales with favoritism and no life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Waco, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 3 years

    Pros

    Raises occur every half year and are pretty decent. Benefits including discount off of service, home services, and the online marketplace. Interacting with different types of people with different backgrounds always makes every day different. Good amount of vacation and retirement plan.

    Cons

    Certain reps in the company get away with anything, without doing work. There's specific reps in the area I work that are handed sales or accounts to deal with, and can get away by sitting in the backroom or at a computer without being told anything. Shady stuff happens as well, and the same people get away with doing that and receive applause for having good, "numbers" Besides that, be prepared to not have a life... for the first few years working here. AT&T could care less about you or your family. You won't have weekends off unless you stay with the company for several years. Another con is the attendance policy. If you miss one day you receive a point. That point does not fall off until after a year. Get 8 of those and you're done. Have fun with that if you have kids

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    Advice to Management

    Treat everyone the same. Favoring one person over another should not be tolerated. Management should also keep an eye and coach things that are against our policies. Do not try and promote that person because you like them. Have a REAL employee appreciation day. Company wide it would be fun to have an actual day when employees can get together with coworkers and family and have fun.

    AT&T2016-01-18
  4. "Leverage Rep"

    StarStarStarStarStar
    Call Center in Waco, TX

    I have been working at AT&T for more than a year

    Pros

    great pay and great benefits

    Cons

    lost management, hired for personality but want you to sound like a computer

    Advice to Management

    listen to your employees and don't threaten jobs every chance you get

    AT&T2015-12-16
  5. "Easy job for what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Waco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than a year

    Pros

    Pay, work environment, ease of job, low stress

    Cons

    As with any sales job, constant pay plan changes

    AT&T2015-10-10
  6. "Sales Position at AtT&T"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Waco, TX
    Recommends
    Neutral Outlook

    I have been working at AT&T full-time for more than a year

    Pros

    Regulated by the Union,

    Cons

    Hours are long and always vary. Hard to have any type of scheduled life which creates stress and chaos.

    Advice to Management

    Find a way to ensure schedules are more consistant

    AT&T2015-08-10
  7. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center in Waco, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T part-time for less than a year

    Pros

    Corporate culture, growth opportunities, pay

    Cons

    Can be stressful mostly dealing with people who have problems.

    Advice to Management

    Keep encouraging friendly competition amongst the sales people

    AT&T2014-10-30
  8. Helpful (1)

    "Ever Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Representative in Waco, TX
    Disapproves of CEO

    I worked at AT&T

    Pros

    Base Pay, Commission, Benefits, union

    Cons

    lack of qualified management , micro management styles

    Advice to Management

    listen to frontline employees

    AT&T2011-03-02
  9. Helpful (3)

    "You have to pay to work at this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Business Sales in West, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at AT&T

    Pros

    Base Salaries are good. Benefits are fair Products you sell are great Some people in management come from sales backgrounds and can be supportive Some sales managers are also very supportive and recognize you when you do a good job. AT&T has a lot of great talent in management. Too bad their hands are tied when it comes to helping their reps with all the changes that came with the AT&T -Cingular merger. AT&T... Mobility is a numbers driven company in one of the most competitive industries out there. Because of this, they have to respond, adapt quickly to constant market changes. It's going through a lot of growing pains. Maybe it will change in the future. Let's hope so.

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    Cons

    Commissions: Nobody knows how much or when you get paid. It changes all the time! Charge-backs: The charge-backs you get hit with are much more than what you get paid. Sometimes you don't see any commissions after all your charge-backs. Whether or not these charge-backs belong to you. Biggest competition is internal. You're always competing against, retail and telecom reps. You also have reps from other cities... calling on your customers in your area. You have to do your own support. Your support people whether it be an 800 number or retail pretend they can't help your customer so the customer ends up coming back to you. You have to put off sales so you can take care of your customer. Everything is very segmented. You are restricted to only call on prospects assigned to you. If you sell to a prospect that's not assigned to you, you may or may not get paid. If the customer you closed is of a substantial size, it will be taken away from you. Company is not as flexible as competition when negotiating discounts on equipment or monthly plans.

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    Advice to Management

    Be more flexible when it comes to meeting your competition's offerings. You're reps are being beat up left and right in the field. Your competition usually offers the same or superior service at a much lower price. Your customers do not get the level of support they deserve. Usually they do find decent support with another carrier.

    AT&T2010-08-09
Found 9 reviews