AT&T Customer service manager team leader Reviews | Glassdoor

AT&T Reviews

Updated Aug 24, 2019

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Found 22259 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
52%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
10228 Ratings
  1. Featured Review
    Helpful (13)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Good training, lots of opportunities for progression, good salary and benefits. They care about their workers.

    Cons

    Business processes are onerous and defy common sense.

    Advice to Management

    Empower your people and take more risks.

    AT&T2019-03-07
  2. "Good opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T for less than a year

    Pros

    Coworkers. Training. Company culture. Free food

    Cons

    Projects can be slow moving and completing.

    AT&T2019-08-22
  3. Helpful (128)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 10 years

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to 4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside...

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    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top Talent if they don’t change the culture...

    Show More
    AT&T2018-08-15
  4. "Senior Finance Analyst - MBA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for less than a year

    Pros

    Great culture. Work life balance. Access to top officials

    Cons

    Low sign on bonus. May require 3 year geographical rotation

    AT&T2019-08-25
  5. "Working at AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Logistics Manager/Business Ops in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 10 years

    Pros

    Pay, benefits, 401K, and telecommuting flexibility.

    Cons

    Bureaucracy and logging the job got in the way of doing the job.

    AT&T2019-08-23
  6. "Good Company but lack benefit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Consultant in Akron, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 3 years

    Pros

    Decent Pay for the employees

    Cons

    not a lot of benefits

    Advice to Management

    Focus more on the employees

    AT&T2019-08-23
  7. "Going on 7 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Premise Technician 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 5 years

    Pros

    Good benefits and discounts

    Cons

    Have to go into peoples homes which many aren’t so clean

    Advice to Management

    Appreciate your employees and they will give you respect

    AT&T2019-08-24
  8. "Good Team, Tons of Solutions"

    StarStarStarStarStar
    Current Employee - Client Solutions Executive in New York, NY

    I have been working at AT&T full-time for more than a year

    Pros

    Good benefits, tons of solutions to add value to business customers, can have a good team

    Cons

    Hard to get things done efficiently, reporting issues effecting compensation

    AT&T2019-08-22
  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Integrated Solutions Manager in Bedminster, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 3 years

    Pros

    The ability to learn and grow skills. The opportunity to be promoted within the company. Great pay structure and healthcare.

    Cons

    Work/Life balance can be difficult.

    AT&T2019-08-22
  10. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Nashville, TN
    Recommends
    Approves of CEO

    I worked at AT&T full-time for more than 10 years

    Pros

    Benefits and vacation time excellent

    Cons

    No cons about the job

    AT&T2019-08-23
Found 22259 reviews