AT&T Employee Reviews about "pay and benefits"

Cons

I do not have any cons.

Cons

You are a prisoner stuck on the phone all day

Cons

Quota can be tough sometimes when business is slow. Must know how to sell Digital Life systems and keep up with technology and features on devices that always change.

Cons

I worked both in collections department and technical department. Even reached PROA3 position. Currently, I have been working at different company for a while and the difference is night and day. You don’t realise just how bad AT&T is until you work for a better company that treats you like a human being and not a replaceable wage slave. Imagine a scale of good and evil, AT&T would be on the most extreme end of evil and my current company or I guess any other decent company would be on extreme end of good. • Taking calls NON STOP for 8 hours. I am not exaggeratIng at all, the workload is insane. • Everything you do is heavily monitored. Spent 1 extra minute on lunch? Reported. Decided to go to toilet? Reported. My current company has actual flexible working time so nobody tracks how long you spend on breaks or lunch or whatever. As long as you made sure to work 8 hours daily, you’re good. • Micromanagement everywhere. • Depressing office premises. Everyone is sitting next to each other like ants. Small lunch room, small break room (if you can even call that a break room) and the toilets are disgusting. You also have a designated seat so you’re not even allowed to work at a different desk. My current company literally allows us to move around and even work on a terrace. • The company will force you to work from office but they will not even cover costs of public transport. My current company and many others do so. • You never know which shift you will get so you cannot plan your daily schedule in advance. Everything depends on your metrics. My current company literally allows you to work whenever however you want and you don’t have any metrics that prevent you from creating a schedule. Feel like working for a few hours and then going elsewhere? Fine go ahead. • WFH eligibility depends on pointless metrics.

Cons

Management does not care about you the company does not care about you as a wire technician you are bottom of the barrel home life and hours are not the greatest there is not opportunity to promote within the company as seniority gets everything and working hard and quality of work gives you nothing. Also the company is all about saving a dollar a dollar and laying off more people than hiring

Cons

Being a salesperson was stressful especially when the market was oversaturated with our services

Cons

Because they are a franchise everyone runs their cricket stores different and they expect you to be a slave

Cons

The scheduling goes off of seniority, so you could be the best seller there and have to close late every single day because you are new.

Cons

IT organizations constantly changing senior leadership and structure. Senior leadership lurks in a distant cloud unaware of who is really working towards real results and has no real idea of what the roles and the actual responsibilities of people are. This is evident by the number of fire drills called out asking what people actually do in their roles and what projects/activities they are involved in. Direction of the business areas is determined by popularity of the work rather than need and the people involved is determined by popularity contest. The actual need for work is rarely determined by business need and is typically justified after it is started rather than at the onset by an actual business need. Nobody knows or understands the cost of doing business (CODB). Budgets are handled in slush funds at senior exec level with no allocations made below. Threat of layoff is constant and they occur weekly and have been for years now. With an organization of a few hundred thousand, it is even necessary to have a team that layoffs are their primary responsibility. Outsourcing and off-shoring of jobs is becoming more and more common place. Benefits are on a rapid decline. More buddy system and politics at this point in history than ever before. Your job is only as secure as your very last review and it determines if you are on the next layoff list. Your immediate supervisor has sole and final discretion over your evaluation and ratings with no oversight. Past evaluations and accomplishments serve as no baseline or influence to the present. If you are not given any key projects to lead or work on, or your supervisor pays no attention to you, or perhaps dislikes you, your evaluations/reviews will suffer. Ratings have quotas. No team or organization can have all people meet, exceed, or far exceed expectations. 10% of team must fall below expectations and will ultimately be laid off. When I started and for 10+ years this place was fantastic. With every merger/acquisition things get worse. The company has reached critical mass and things are not as managed or structured as they once were. After the SBC and AT&T merger things just never worked quite right or at all.