ATS (Airport Terminal Services) Reviews

Updated May 10, 2021

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3.2
58%
Recommend to a Friend
67%
Approve of CEO
ATS (Airport Terminal Services) President and CEO Sally Leible (no image)
Sally Leible
52 Ratings
Pros
  • "Very flexible with scheduling, some benefits available to part time employees, flight benefits, and good people to work with(in 21 reviews)

  • "Ramp supervisor is easy to get along with(in 10 reviews)

  • Cons
  • "Low pay, hard work, sucky flight benefits(in 18 reviews)

  • "The only decent flight benefits are with United Airlines and they don't tell you that until you ask for them(in 13 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Relentless

      Feb 6, 2021 - Guest Service Agent in Irving, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The monthly E-Learning is very helpful, the program keeps you on top of what regulations are required to be an excellent agent when serving potential and loyal customers.

      Cons

      The downside is the unprecedented response management gets from the customers and no matter how loyal you are to the establishment, when the statement is given by you, management will defeat the customer..

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    2. 5.0
      Current Employee, less than 1 year

      Team

      May 10, 2021 - PAX Service Agent in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Summer hours are great a lot of OT

      Cons

      Seasonal hours goes down bad.

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    3. 4.0
      Former Employee, less than 1 year

      Good beginning job to get more experiences

      May 6, 2021 - Customer Service Agent in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work time and manager

      Cons

      Not a lot of benefits from the company

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    4. 1.0
      Current Employee, more than 5 years

      Avoid it at all cost

      Apr 22, 2021 - Passenger Service Agent in Brownsville, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pizza party every time an employee quits. We have about 6 "employee appreciation days " a year since people are constantly quitting.

      Cons

      No benefits. No chance of promotion. Favoritism. Manager is not suit to be management.

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    5. 4.0
      Current Employee, less than 1 year

      nice folks

      Apr 23, 2021 - Human Resources Generalist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good people to work with

      Cons

      the pay scale is low

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    6. 1.0
      Former Employee, less than 1 year

      Ats

      May 7, 2021 - Ramp Agent in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits after 90 days

      Cons

      No workers on any of the shifts

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    7. 4.0
      Current Employee, less than 1 year

      it is good just wanted to switch to united airlines

      Mar 22, 2021 - United Airlines Ramper in Sparks, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nothing just want to have transfer if possible.

      Cons

      no problem just want to apply for united

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    8. 3.0
      Current Employee, less than 1 year

      Easy Work Lazy Workers

      Apr 8, 2021 - Ramp Agent in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good way to lose weight and earn some money over the summer

      Cons

      Lots of lazy people, had no training when asked to drive around equipment

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    9. 5.0
      Former Employee, more than 3 years

      Supervisor for LAX

      Nov 11, 2020 - Supervisor in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Grateful for the opportunity that was given to me. Thrilled to have worked close with some of the managers- one who was very bright and passion of our position, in this industry. Fortunately, I was given the opportunity to train agents to transition from their previous position to promoted position, trained to understand the costumers' expectations, to work smart and diligently, with integrity. The gratifying and accomplishments that I have shown through my due diligence and my team- I'm humbled and blessed to see my Manager and General Manager smile, happy, and certainly relieve for outstanding performance executed by my team every week and months.

      Cons

      The many call offs and the challenges to find available agents to come in at the last minute, beginning of the shift.

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    10. 4.0
      Current Employee, less than 1 year

      Good place to gain Customer service experience

      Feb 10, 2021 - Passenger Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits,health, dental and vision.

      Cons

      Schedule change /shift might start 3am or 4am morning shift

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    Viewing 1 - 10 of 246 Reviews

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