Abbey National Reviews | Glassdoor

Abbey National Reviews

5 reviews

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2.3
Star Star Star Star Star
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Abbey National CEO and Director António Horta-Osório
António Horta-Osório
1 Rating

Employee Reviews

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  1. "It was the best job in the world, and I used to say that all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Service Manager in Milton Keynes, England (UK)
    Former Employee - IT Service Manager in Milton Keynes, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Abbey National full-time (More than 10 years)

    Pros

    This is a fab company to work for because it is constantly evolving. And they take the staffs points of view when changes are occurring

    Cons

    Some of the challenges were training courses for customer service, but was always done in such a way that you learned a lot about yourself

    Advice to Management

    It is always important to include staff (when appropriate) in any changes and keep instilling how important customers are, whether they are internal/external. And a lesson I learned was that if your respect your staff they will respect you and work hard for you.


  2. "Company policies need to improve to get the organisation to be a truly great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Business Manager in Milton Keynes, England (UK)
    Current Employee - Technical Business Manager in Milton Keynes, England (UK)
    Approves of CEO

    Pros

    One of the few banks in the UK that haven't been significantly affected by the sub prime crises and also the credit crunch. Overall, pay package is fair and work / life balance is respected by management.

    Cons

    Uncertainty within the work environment as communication is withheld sometimes deliberately by line management. This causes unnecessary rumours and gossip. In addition, recognition is sometimes ignored regardless of the effort put in and also the fact you are working with higher responsibility without the appropriate increase in reward.

    Advice to Management

    Share information and news as soon as you know it to direct reports. This then negates the rumour and gossip issues that are inherent in the organisation currently. Also improve the quality of the service provided to the end customer as well 'internal' customers too (i.e. colleagues within head office functions).


  3. Helpful (1)

    "We must be paid for the hours we work not just branch opening hours!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Edinburgh, Scotland (UK)
    Current Employee - Customer Service Advisor in Edinburgh, Scotland (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    The other people that you work with are decent and kind people

    Cons

    you dont get paid for working hours that the branch is not open (even if you are there working hours before or after the doors have closed) You get made to do jobs that you are not supposed to be doing (ie you are not qualified/ paid to do) You are not properly appreciated from anyone above the branch manager.

    Advice to Management

    They need to create a better career path system, they need to recruit from within and allow people who fully understand the systems to work their way through the ranks rather than recruiting managers and higher from outside who do not even know banking. Also they need to ensure people are getting paid to do the job that they are carrying out (ie a cashier should not be doing the job of the manager)


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  5. "very dissatisfied and unhappy"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Adviser in London, England (UK)
    Current Employee - Customer Service Adviser in London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    i basically needa job and cannot leave until i get another job as i need money to keep me going

    Cons

    managers colleagues do not understand the personal life/ sickness health issues.
    managers always giving no recognition and treat everyone the same, treat people different depending on age and colour.
    overall the managers have no experience in communications and how to talk to people and treat the human being this includes customers face to face and on the phone.

    Advice to Management

    Need to get anger management skills and communication skills need a huge improvement and need experience in managerial skills.
    When the promise promotion it never really happens you have to move to different area so that your promotion skills are recognised.
    Please talk to us whether we are young or old with respect especially the young ones - we are not attending school to be spoken to like a child. we are adults.


  6. Helpful (1)

    "Work for Abbey: it's a nice easy life but the bureaucracy means this is not a dynamic business."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager
    Doesn't Recommend
    No opinion of CEO

    Pros

    1) At band C or above, you get 30 days holiday with the option to buy another 5
    2) You don't have to work very hard, the standard/expectations aren't high and it's only a 35 hour week
    3) It might look good on your CV, depending what else is on there

    Cons

    There are lots of dinosaurs who are change averse and have been around for ever. There's a distinct lack of meritocracy (despite what their website says) and the business is slow to adapt to change. It's also conservative - banks are, but Abbey more so than most - and there's a lot of bureaucracy with no basis in common sense.

    Advice to Management

    Listen to the ideas you get from your employees. My group had an idea which would have contributed a minimum of £30m per year but there was no interest and not even any feedback on why there was no interest. I had figures showing the ROI too - this wasn't a back of a fag packet idea, it was a well thought out and researched proposal with input from senior people. No interest, nada, as they might say in Santander City.

    If I was a shareholder this would infuriate me. Thankfully I left before they could foist 150 Santander shares on me.