Abercrombie & Fitch Reviews | Glassdoor

Abercrombie & Fitch Reviews

Updated June 23, 2017
557 reviews

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Fran Horowitz
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557 Employee Reviews

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Pros
Cons
  • Work life balance isn't always the best (in 159 reviews)

  • Either hire a separate over-night team for floor sets or pay the associates more money than minimum wage to work until 4am on weeknights (in 410 reviews)

More Pros and Cons

  1. Helpful (1)

    "Trouble at the Top"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Albany, OH
    Current Employee - Anonymous Employee in New Albany, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Abercrombie & Fitch (More than a year)

    Pros

    Benefits and High Salary
    Valuable Technology

    Cons

    No amount of money is worth the extended abuse of management. I was removed from under my former supervisor after I brought allegations of verbal and emotional abuse against her. They "reassigned me" but that doesn't help the incoming employees who will undoubtably undergone the same things. Another co-worker suffers abuse on a daily basis. She was told they'd look into it. To my knowledge they spoke with the manager and since she has gotten better at harassing employees privately with less witnesses than before. I was told to not interfere with the management training and that this was just a difference of opinions. My coworker was told the same thing. Unfortunately, I'm stuck under contract I signed under false pretenses. But that's why they recruit young. Watch out universities. The problem at hand is poor/untrained management and residual "bro-club" leftover from Jeffries day. Someone on another review said "culture filters from top". That is extremely true and the problem starts in corporate. Recently, they laid off 150 employees from headquarters. Some of which were employees who spoke out against management and their abuse. A lot of management is still leftover from the Mike Jeffries day if that gives you an idea of the environment I work under daily.

    Advice to Management

    Victims of abuse will feel outcasted and ostracized. Often they will not be able to speak up because of the structure and culture you have created there. In fact, I didn't feel I could speak up because my supervisor told me she was close with the two department heads and they had already discussed me and that I needed to make changes. No one would help me. You did nothing for me in spite of multiple meetings with HR where I carefully documented instenses of abuse. You're doing nothing for my friends receiving the same abuse. And now my peers have decided that nothing will be done so they refuse to speak up. They will ride out their contract because they are unable to pay the heavy fees attached to it. My advice? Clean house. Stand by your word. Actually do what you say you're going to do.


  2. "Not Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Tampa, FL
    Former Employee - Assistant Store Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Abercrombie & Fitch full-time (More than a year)

    Pros

    Enjoyed my employees and floorsets.

    Cons

    Treats their employees terrible (anything below Store Manager). Said that you can work your way to the top. That's a lie because I know of no one that worked there way up.

    Advice to Management

    Upper management were snobs and picked favorites.


  3. "only good if youre a student"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Representative in Towson, MD
    Former Employee - Brand Representative in Towson, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    easy scheduling
    flexible
    cool environment
    fellow sales associates

    Cons

    pay
    hours
    no way to move up


  4. "Only if this is your first or second job. ( Personal Experience )"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Representative in Columbia, MD
    Former Employee - Brand Representative in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Abercrombie & Fitch part-time (Less than a year)

    Pros

    Best thing is that its not hard to learn everything from cashier to folding clothes to stocking if trained correctly.
    You get to make friends easily
    Your working in the mall so thats always a plus
    Going to work in your own personal style as long as you look professional.
    Personally speaking when i worked there the security that walked in was so nice and made my day much lighter.
    Lots of free time since you get like 2 shifts out of the week

    Cons

    The first thing is that they dont train you properly and they show you once maybe twice and just leave you on your own like you got it.
    Scheduling are last minute so you cant pre- plan fun activities that you wanna do.
    - i had the manager tell me multiple times that he forgot that i was there
    -They dont truly follow diversity in the store personality wise dont know if thats changed.
    -knowing who your coworkers are apart from customers especially when it got busy
    -Dont put you on the schedule consistently you can go 2 weeks without working not even joking
    -Theres no real structure you clock in and get what you need to get and you step out on sales floor and have no clue wat your doing actually doing.
    -Have to self teach yourself the clothing items like they dont show where stuff is

    Advice to Management

    Have more patience for new employers when someone cant get it right away it takes time maybe there whole shift
    Schedule ahead of time.
    When someone has a different personality than the bunch dont see them as bad lighting work with them instead of forgetting about them
    Get rid of call ins its just a waste of time.


  5. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Birmingham, AL
    Former Employee - Sales Associate in Birmingham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Abercrombie & Fitch (More than a year)

    Pros

    Flexible hours for anyone in school

    Cons

    Not enough hours, smell,

    Advice to Management

    Have better management


  6. "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Abercrombie & Fitch (More than a year)

    Pros

    Worked well with the other associates as they were similar age and very friendly

    Cons

    Management is filled with a bunch of people who belittle you making you feel like you're back in high school. For example I had one of my managers follow me around the store asking me questions unrelated to what I was doing to "test me about my Abercrombie knowledge"


  7. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Los Angeles, CA
    Former Employee - Assistant Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Abercrombie & Fitch full-time (More than 3 years)

    Pros

    Very easy job, low stress, great benefits

    Cons

    Very repetitive, physically exhausting, zero growth opportunity

    Advice to Management

    Stop making false promises to your employees about growth opportunity. Give recognition to your loyal hard working employees, don't just work them to the bone.


  8. "Dont do it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Abercrombie & Fitch full-time (More than a year)

    Pros

    Decent discount on apparel
    Average age range of coworkers are in there early twenties- young atmosphere
    Hands on experience in a retail setting

    Cons

    No career development
    unrealistic sales goals and expectations placed on management
    company culture is
    PTO is almost impossible to take because you have to share availability with entire district. Made to feel bad for asking time off.

    Advice to Management

    Listen to the needs of your assistants and make sure balance feedback is given.


  9. Helpful (1)

    "The worst of the worst... Will never work for this brand"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Model in Orlando, FL
    Former Employee - Floor Model in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Abercrombie & Fitch part-time (More than a year)

    Pros

    The discounts that you would sometimes get during the new arrivals
    The experience that you somewhat get while training. That is all

    Cons

    Minimum wage for all the hard work that you do
    Nasty and prissy managers
    Unfair treatment
    Constant criticism
    Not enough hours
    NO diversity... it is BS
    They will hire you on the spot and then bring you down and not give you a chance to learn and improve...

    Advice to Management

    Work on improving your company image. Your managers make it an extremely negative environment.


  10. Helpful (1)

    "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in San Bernardino, CA
    Former Employee - Retail Sales Associate in San Bernardino, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Abercrombie & Fitch part-time (More than a year)

    Pros

    Laid back is probably the only pro.

    Cons

    Not enough hours, too many sales associate,pay is too low. 4 hours is the average work day

    Advice to Management

    Dont hire so many people


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