Abercrombie & Fitch Reviews | Glassdoor

Abercrombie & Fitch Reviews

Updated August 15, 2017
1,790 reviews

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3.3
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Fran Horowitz
14 Ratings

1,790 Employee Reviews

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Pros
Cons
  • Work life balance is not a thing with this company (in 162 reviews)

  • They pay minimum wage like a lot of teen retail stores (in 413 reviews)

More Pros and Cons

  1. "Abercrombie does more things right than wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New Albany, OH
    Current Employee - Senior Manager in New Albany, OH
    Recommends
    Approves of CEO

    Pros

    People really live out the values of humility, commitment, and team. Everyone is supportive of each other and are willing to go out of their way to help you out to be successful. It is very fast paced, but it is also a very fun environment to work in.

    Cons

    There is so much going on at such a fast pace that it's hard to stay coordinated on various initiatives. Everyone tries so hard to do the right thing to please Mike Jeffries that sometimes they lose sight of what really makes sense for the business as a whole.

    Advice to Management

    Listen to those on the lower rungs of the organizational ladder, seriously consider them, then act on it.


  2. Helpful (2)

    "The Ups & Downs of ANF"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Columbus, OH
    Current Employee - Anonymous in Columbus, OH
    Recommends
    Approves of CEO

    Pros

    Working for Abercrombie and Fitch has several perks. The atmosphere is laid back and fun, while fast paced and competitive at the same time. Being an in-store employee gives you an advantage to advance within the company either through management or opportunities at our Home Office. I feel associates have the ability to make the most of their position and can aligned themselves for advancement in the company. Additionally, the generous discount also is another great reason to work for the company. In-store management salaries have increased slightly as well. I admire the organization and standards the company puts forth in everything from the daily management program to guidelines such as the look policy.

    Cons

    The downsides of Abercrombie & Fitch are mostly from negative publicity and poor reputation. Abercrombie's professionalism has been questioned and discredited in several ways because of this. I feel as if Abercrombie salaries may be shadowed by other retail company's competitive salaries. Another disappointment is to see lower volume stores in smaller cities not uphold the standards and expectations which the company desires. I do not understand how District Managers can look at their stores and be okay with this. The unlevel playing field across the country in-stores allows others to feed off the company pay roll with no prestige or integrity.

    Advice to Management

    My senior management has always given me appropriate feed back. However as mentioned before, I have worked in a lower volume store where the atmosphere is unprofessional and the cliques between managers/associates (fraternization policy violation in itself) is obvious. Again, higher level managers should be monitering their stores more closely.

  3. Helpful (2)

    "Merchandising at Abercrombie"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sr. Merchant in Columbus, OH
    Current Employee - Sr. Merchant in Columbus, OH
    Recommends
    Approves of CEO

    Pros

    Lots of responsibility in Merchandising! Compensation is amazing and career growth is rapid compared to almost all other retailers. The ability to work closely with Mike is a huge perk and wonderful learning opportunity. Work environment is very open and challenging with top talent recruited from across the country. The "buying" role and "product development" role are combined here, so merchants are very hands-on with their product and the numbers.

    Cons

    Hours are definitely long (60+ hrs/week for some depts.) and a lot is expected out of you. Can get grueling if you aren't passionate about the product. There is a pressure to perform and be the best, which may not be for everyone.

    Advice to Management

    Training/On-boarding is comprehensive. Leadership training has been an appreciated aspect of continuing development.


  4. "Abercrombie and Fitch: Manager in Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Model/Marketing Model in Danbury, CT
    Current Employee - Floor Model/Marketing Model in Danbury, CT
    Recommends
    Approves of CEO

    Pros

    Abercrombie and Fitch is a very flexible company that works well with their employees. They understand that people have previous obligations and help to work around your schedule. Managers are nice and usually close to you in age so you have a lot in common. Very good work environment and employees are nice.

    Cons

    Some days they make you work very long hours when they are short on hours. On the other hand there will be times when you don't work at all because they are over hours. Customers can sometimes be a pain because they try to get money taken off or return things that you cannot.

    Advice to Management

    Make sure employees are not stealing.


  5. "Abercrombie is a great place to work while in college and right after because they hire up from within and pay well."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Model
    Current Employee - Store Model
    Recommends
    Approves of CEO

    Pros

    Ive worked at Abercrombie & Fitch as a seasonal, store model, impact, and cashier in NYC and in other cities and the best reasons to work there are the pay, the discounts, and the little perks that anyone who has worked at a flagship store knows about. compared with its competitors Abercrombie pays more, for less work, and gives much more recognition for a job well done. This company makes you feel like your in a special club by encouraging employees to go to college and keeping them on when they graduate as MITs(managers in training). Also they only cast store models in their catalog and on the bags.

    Cons

    Depending on what your position is and where your store is Abercrombie can be a lot of work. In New York, for example, being an impact is hard work. you walk around refolding clothes that people distroy almost as you fix them and sometimes you have to work in the stock room which is a glorified cellar in NYC the flagship store. what they have you do is as people buy items of clothes records are taken of whats been purchased and these lists (USRs) are what impact members use to walk around the stock room looking for the same items that have just been purchased buy the customer to ensure the sales floor is always stocked.

    Advice to Management

    I would advice senior management to do 2 things. First, to create uniformity within the store to ensure everyone knows exactly what they are supposed to be doing. managers should all have the same answers to questions and should not contradict themselves or each other. secondly i would encourage senior managers to understand the rules of the company as they are applied in the day to day activities of store employees and not only from a behind the desk point of view. working at Abercrombie isn't hard a hard thing to figure out but conflicting instructions creates chaos in the workplace.


  6. "shipment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Stock in Milford, CT
    Current Employee - Full Time Stock in Milford, CT
    Recommends

    Pros

    higher pay rate than pti, full time benefits, very consistent hours, friendly co-workers, can teach you very good time management (you need to be efficient)

    Cons

    a lot of responsibility to maintain the stockroom, stressful during holidays, limited positions open (one per store, and not in every store)

    Advice to Management

    you do not always need to go "directly" by the book, what the guidelines say might not work best for everyone...hear out your full time stocks, they might have a well laid plan.


  7. Helpful (1)

    "encrourages personal growth within the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Columbia, MO
    Current Employee - Store Manager in Columbia, MO
    Recommends
    Approves of CEO

    Pros

    *fast paced
    *only promote from within
    *requires bachelors degree
    *full benefits
    *fast promotions
    *yearly reviews
    *store specific goals
    *incentives
    *discount
    *5 day work week
    *monthly discussions with upper management about career plans
    *relocation package
    *stores overseas
    *new stores opening each week
    *DM company car
    *DM company phone
    *gas reimbursement

    Cons

    relocation due to promotion
    work weekends
    non comission
    not many extra ways to make extra money

    Advice to Management

    opportunities to win extra money or trips. better incentives. higher pay=less turnover.

  8. "District Manager (Philadelphia)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Philadelphia, PA
    Current Employee - District Manager in Philadelphia, PA
    Recommends
    Approves of CEO

    Pros

    The company pays well compared to most retailers. Once you get past being an Assistant Manager (which usually doesn't take more than a year) the pay is very competetive. The company is expanding internationally extremely rapidly which is opening up thousands of positions and people are moving through the company very quickly. You can become a District Manager in 3 years or less if you are competent and impress the right people. Most other companies you are looking at 10-20 years to reach that point. I did it in 3 years and I know people who have done it even more quickly than me.

    Cons

    Its a retail job so when you start out the hours aren't always easy to get used to and it is a fast-paced environment so it can be high stress at times. Also you are dealing with customers alot, but thats retail in general.

    Advice to Management

    You could be a bit better at offering up praise for hard work and a job well done. Give your employees more of an incentive to work hard.


  9. "good place to meet people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Approves of CEO

    Pros

    meet a lot of people

    Cons

    low pay, not a quiet working environment

    Advice to Management

    they do a very good job at recognition when giving praise to hard working associates and giving more shifts for people who deserve more hours for work


  10. "Extremely flexible laid back job sales job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate (Model) in Des Peres, MO
    Current Employee - Sales Associate (Model) in Des Peres, MO
    Recommends
    No opinion of CEO

    Pros

    The job is extremely flexible. If you need off that day, you can usually find someone or the store will take a call in. It is amazing for someone in college. It is also extremely laid back. They have sales goals you are supposed to meet, but there was more of a focus on maintaining, at our store at least, then customer service second.

    Cons

    The discount, pay, and sometimes the hours. I never had a problem getting hours since I was with the company for a while (sometimes I would work up to 40 hours) while other employees would get one or 2 days. Call ins - you have 1 or 2 a week and you call an hour before to see if they need you. You can never make official plans

    Advice to Management

    Work on a better discount than the AAA's. Competitors are giving much better discounts and paying more, this could be part of the high turnover each store experiences.


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