Abercrombie & Fitch Store Manager Reviews | Glassdoor

Abercrombie & Fitch Store Manager Reviews

Updated March 24, 2017
487 reviews

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Store Manager

2.7
Star Star Star Star Star
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Approve of CEO
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Arthur Martinez
41 Ratings

Employee Reviews

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Pros
Cons
  • Work/life balance could be better (in 152 reviews)

  • Minimum wage; no increase in pay for length of time employed (in 399 reviews)

More Pros and Cons

  1. "Good first job, not great forever company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Abercrombie & Fitch full-time (More than a year)

    Pros

    Fairly laid back day-to-day duties. Opportunities for bonuses through contests but rarely obtainable by smaller stores. Ability to hit overtime, especially during the holidays. Generous PTO of about 14 days.

    Cons

    Minuscule yearly raises, only room for growth if willing to relocate long distances. Company culture is only good at the home office level. SO many blackout days for vacation that most management battle to get their time off.


  2. "Assistant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Leesburg, VA
    Former Employee - Assistant Store Manager in Leesburg, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Abercrombie & Fitch full-time (Less than a year)

    Pros

    Friendly, upbeat environment, responsibility, growth potential

    Cons

    Not very flexible, non-conventional hours, mostly managing high school kids

    Advice to Management

    Despite what many people say, working at Abercrombie was a good experience for me. I was the assistant store manager at a high-volume outlet store, so things were really never boring. If you work hard and show you're interested, you'll get noticed and promoted very quickly. You'll be given a lot of responsibility, which is wonderful learning experience for anyone interested in management. I left for family reasons, and am now doing something unrelated to this type of fast-retail.


  3. "Great health benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Abercrombie & Fitch (More than a year)

    Pros

    Good health benefits which doesn't cost too much

    Cons

    Pay is low for a management position

    Advice to Management

    Pay more


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  5. "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Las Vegas, NV
    Former Employee - Store Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Abercrombie & Fitch full-time (More than 3 years)

    Pros

    Great people to work with. Always a fun environment to be in.

    Cons

    Long hours and holidays. Not as much career advancement as promised at hire. Wrong people get promoted over others due to favoritism from DM. Dishonest/secretive about promotions in the district.

    Advice to Management

    Don't promote peole who don't deserve it just because they have been working for the company for a long time. Don't mistake authoritative behavior as "leadership." Pay your managers a competitive salary to other retail brands. Pay part timers more than minimum wage and you'll stop losing 150% of them every year. Be more direct and honest about all managers career paths and don't tell them something just to keep them retained. Figure out your identity in the post Mike Jeffrey's era.


  6. "Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bridgewater, NJ
    Current Employee - Store Manager in Bridgewater, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Abercrombie & Fitch full-time (More than 8 years)

    Pros

    Gain valuable experience, fun environment, good entry level job, learn to run a multi million dollar business and all aspects that come with running a business

    Cons

    Not a lot of opportunities available once you have reached many goals, low income and/or bonuses, high part time turnover

    Advice to Management

    More opportunities need to be available


  7. Helpful (2)

    "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Halfmoon, NY
    Former Employee - Assistant Store Manager in Halfmoon, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Abercrombie & Fitch full-time (Less than a year)

    Pros

    Great coworkers, decent discount, the clothes are nice and dress code became more relaxed, discount also applied to Hollister, opportunity to transfer

    Cons

    Shoplifters you can't really stop, hostile clientele and customer service issues, strict visual standard specifics (how to pin, pull, fold 1/4 inch) take fun out of visual merchandising. Ridiculously low pay considering you need a 4 year degree to apply to their manager in training position and don't receive a pay raise upon becoming an assistant manager. Impossible vacation "black out calendar"

    Advice to Management

    Show your employees more appreciation, decent pay and work life balance maybe management would stick around.


  8. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Cerritos, CA
    Former Employee - Store Manager in Cerritos, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Abercrombie & Fitch full-time (Less than a year)

    Pros

    co-workers - they made coming into work manageable

    Cons

    shallow company values, pay check went back to the company because you had to buy their clothes as uniform "policy"


  9. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Store Manager in Los Angeles, CA
    Former Employee - Senior Store Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Abercrombie & Fitch full-time (More than 5 years)

    Pros

    The best parts of A&F is the friendships you make with your team and the fundamental values of training, developing and managing people. Good health benefits.

    Cons

    No work/life balance. Huge disconnect between upper management and those still at store level. Too top heavy - no room for promotion. Stagnant. Pay is not competitive with other retailers.

    Advice to Management

    Those in stores understand the way stores are running today better than the upper management who is pushing back. RM's and DM's have not been in stores since so many of the seriously impactful changes. Store Managers and General Managers do not respect those above them because the expectations are so different than they were 5 years ago. Th growing expectations are completely unrealistic with the drastically cut resources given to Store Managers.


  10. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Honolulu, HI
    Former Employee - Store Manager in Honolulu, HI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Abercrombie & Fitch full-time (More than a year)

    Pros

    This is a great job to have right out of college, especially when you don't have much experience. I worked very hard to get promoted and if you have a positive outlook you will go far with this company.

    Cons

    Everything is very by the book and if you're not part of the A&F mentality, you will not last very long here.

    Advice to Management

    Listen to what your managers are saying and not just report it to your superior.


  11. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Abercrombie & Fitch full-time (More than 3 years)

    Pros

    Manage your schedule
    Great associates to work with
    Benefits: medical, dental, vision, 401K
    PTO (the longer you work, more days given)

    Cons

    Promotion opportunity is very low. If you are working in NY, you are lucky. You have higher chance to be promoted. If you are working at a non-high volume store, there is no way you can get promoted past store manager. Promotion depends on location.

    Expectations of recruitment for full/part time: upper management does not care about how hard it is to even recruit 1 new perfect sales associate. They talk about the desiring goal and talk about how easy it is to recruit new associates but in reality, it is not that easy to find the one we look for who is perfect at sales. And then, they give less hours to schedule associates which defeats the purpose of recruiting new associates.

    No recognition & low pay: you work hard, but there is no recognition and even if there is some recognition, you can't get promoted if you are not "exposed" to upper management. You work hard, but there is no difference in amount payment compared to those who slack. Then why do these people have to give their 100%?

    Advice to Management

    Your company's turnover rate is very high. The reason is simple. The company is not supporting their hard working people with what they deserve. You talk about unrealistic goals but there is NO recognition, fair pay, challenge for higher goal. This system does not encourage any of your associates. This company needs to reorganize the system to keep who they have to keep instead of constantly retraining new people.