Acapulco/EL Torito Restaurants Reviews | Glassdoor

Acapulco/EL Torito Restaurants Reviews

Updated March 15, 2017
23 reviews

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Current Employees

2.8
Star Star Star Star Star
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Chris Thomas
5 Ratings

23 Employee Reviews

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Pros
  • I like working a fast paced bar with lots of options for the customers (in 3 reviews)

  • very nice management and flexible schedule (in 3 reviews)

Cons
  • Poorly run operation with revolving upper management (in 5 reviews)

  • long hours, heavy trays, lots of customer complaints (in 4 reviews)

More Pros and Cons

  1. "El Torito Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Northridge, CA
    Current Employee - Server in Northridge, CA

    I have been working at Acapulco/EL Torito Restaurants (More than a year)

    Pros

    El Torito is a very pretty restaurant with nice Coworkers.

    Cons

    But it is pretty slow paced unless they are under staffed, it's not very busy either.


  2. "Avoid this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Irvine, CA
    Current Employee - Hostess in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Acapulco/EL Torito Restaurants part-time (Less than a year)

    Pros

    Flexible schedule, other employees are friendly and get along well for the most part,

    Cons

    Shifts are really short, typically 2-3 hours, management is always changing, people aren't trained properly, the whole place is a mess, schedule comes out one day before the week starts

    Advice to Management

    management needs to learn to work better together because they always have conflicting views and are telling employees different things


  3. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Signal Hill, CA
    Current Employee - General Manager in Signal Hill, CA
    Doesn't Recommend

    I have been working at Acapulco/EL Torito Restaurants (Less than a year)

    Pros

    $100 a month load in a meal card at real mex restaurants.

    Cons

    Long hours 12 or more a day. Labor budget un realistic. Want to bring people on rush hours for just two hours.
    Open 365 days a years.

    Advice to Management

    With out labor it's imposible to maintain. High satisfaction per guest.


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  5. "Does the job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in San Diego, CA
    Current Employee - Server in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acapulco/EL Torito Restaurants part-time (More than 3 years)

    Pros

    Great People to work with.

    Cons

    Low Prices beings in an interesting assortment of people.
    Terrible upper management. Seems like all they care about is couponing.

    Advice to Management

    Stop degrading the quality of the food every year.


  6. "While the company had gone through some positive changes in its corporate structure there were a lot of empty promises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in San Jose, CA
    Current Employee - Assistant Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    Pros

    When you get back to the basics of it all it was an exciting place to work.
    you are pushed to grow and develop yourself and your team.
    They were focused on the guest and the guests needs.
    constantly evolving in the approach and delivery.

    Cons

    You can get a bit more of a work load than one person should have if you prove to be able to handle it.
    A few times the bonuses had been lost due to some accounting errors.
    After having completed the requirements for obtaining a promotion and raise you may be made to wait for sometime before it is realized.
    The people who knew the most dirty secrets got away with it all, usually the ones who had been there the longest...
    Too many closures within the company

    Advice to Management

    Be careful not to be too good at your job, because when your success is noticed by those who you outperform you will soon find your career in danger without much warning.
    When implementation of a new tool, or Program has been chosen it is often rushed into effect and without being fully operational causing more problems and raising the costs associated.
    Benefits had been paid for but weren't received due to transitioning from the corporate team who managed them to the third party company that was sourced out to cut costs.


  7. "Company that seeks reliability and consistency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Irvine, CA
    Current Employee - Anonymous in Irvine, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Acapulco/EL Torito Restaurants part-time (More than a year)

    Pros

    Management will look out for you and take care of you IF you are doing your job. Young & talented with new ideas.

    Cons

    Wages are often not negotiable; hours may not be enough to have this as an only job.

    Advice to Management

    Provide more room for growth for employees who excel


  8. "Disheartening ,undervalued and unappreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in San Diego, CA
    Current Employee - General Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acapulco/EL Torito Restaurants full-time (More than 3 years)

    Pros

    The people that work for you, such loyalty and devotion to helping you make an impact in your store.

    Cons

    Executive management is not supportive and tear you down. Extreme amounts of unnecessary paperwork. 14 to 15 hour days, 6 days a week.

    Advice to Management

    Keep it simple. Go back to basics and move forward. Stay consistent in your approach.


  9. "no good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Manager in San Diego, CA
    Current Employee - Restaurant Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Acapulco/EL Torito Restaurants full-time (More than 3 years)

    Pros

    not much, nothing, can't say

    Cons

    no direction, not good, no way

    Advice to Management

    none


  10. "Company in transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Anaheim, CA
    Current Employee - Server in Anaheim, CA
    Recommends
    Negative Outlook

    I have been working at Acapulco/EL Torito Restaurants part-time (More than 3 years)

    Pros

    New emphasis on the quality of the guest experieice; better service without singular focus on cost cutting; lots of menu changes and better food. Stable and loyal employees.

    Cons

    New ownership and revolving door at the top of the company.

    Advice to Management

    Don't take a step back by returning to cost cutting. Stay the course on improviements in the guest experience.


  11. "It was an "OK" place to work for while I attended school."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitress in Azusa, CA
    Current Employee - Waitress in Azusa, CA
    No opinion of CEO

    Pros

    Part time employment and flexible schedule

    Cons

    Some of the mangagers have horrible communication skills


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