Accenture Reviews in Charlotte, NC | Glassdoor

Accenture Charlotte Reviews

Updated May 16, 2017
24 reviews

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Charlotte, NC

24 Employee Reviews

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  1. "Worked on Bank of America platform. Too many changes, very demanding and the micro management was unreal and unnecessary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Service Specialist in Charlotte, NC
    Former Employee - Home Service Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    Pros

    Accenture has great benefits and portal.

    Cons

    Too demanding. Lacks teamwork and too political.

    Advice to Management

    Too demanding, and unnecessary micromanagement.


  2. "Very political company that talks the talk but doesn't walk the walk."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accenture full-time (More than 5 years)

    Pros

    Good PTO policy, good training available.

    Cons

    Extremely weak on the Senior Management side within ACS (Accenture Credit Services). Morale has steadily declined within organization since Accenture has implemented the Accenture model since purchasing Zenta Mortgage Services.

    Advice to Management

    They should have someone with mortgage experience actually interview the new Senior Managers they bring in. Recent hires over past 1-2 years in Sr. Leadership have led to poor morale within organization.

  3. "Mortgage Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Processor II in Charlotte, NC
    Former Employee - Mortgage Processor II in Charlotte, NC
    Neutral Outlook

    I worked at Accenture full-time (More than a year)

    Pros

    I like the training and the people and management.

    Cons

    Not knowing if you will have a job once the project ends. I did not feel that there was room for advancement even with the great training.

    Advice to Management

    There are excellent training programs but when projects end there is no security. I have not heard of any one being called back from layoff.


  4. "Accenture Credit Services Charlotte"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Charlotte, NC
    Former Employee - Team Lead in Charlotte, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Accenture full-time (More than 3 years)

    Pros

    They pay well and have above average benefits. The company learning is the same for cube jockeys as consultants. Take full advantage of this.

    Cons

    Level A to levels B and C are rife with ineptness. Level A's are brought in from the outside and they bring their damaged culture with them. Level B & C are experts at tossing candy to the cube jockeys. They lack vision to meet the contact demands much less be innovative with the process and make the process better.

    Advice to Management

    Stop hiring from the outside based on what you think will work. Roll up your sleeves to see how the job actually gets done and find out what it takes to make a financial services contract actually renew.


  5. Helpful (3)

    "Hired, Relocated, Laid Off within 6 months."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter II in Charlotte, NC
    Former Employee - Underwriter II in Charlotte, NC
    Neutral Outlook
    No opinion of CEO

    I worked at Accenture full-time (Less than a year)

    Pros

    Good training, Very Good benefits

    Cons

    Layoffs common due to contracts ending.

    Advice to Management

    Work with people for placement in other areas before laying off. Communicate possibility of layoff before relocating them.


  6. Helpful (1)

    "Rewarding yet needlessly dissapointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    I worked at Accenture full-time (More than a year)

    Pros

    Very forward thinking company. Wonderful benefits.

    Cons

    Management has too many levels and too much hierarchy. More useless data people than productive employees making the operation top expensive. They lose clients faster than they can get them because they are simply too big to pay attention. They will ignore a strong resume and hire people that are basically useless making them further inefficient. They do not like to promote to higher levels within.

    Advice to Management

    Those of you that understand how to fix your operation need to get on it. As of now; youre effectively out of the credit services business and you have caused thousands to lose jobs because of it. Get in touch with your lower level management and productive employees and drop to weight.


  7. Helpful (1)

    "was on approved short term disability and was let go with no notice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Charlotte, NC
    Former Employee - Underwriter in Charlotte, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Accenture full-time (Less than a year)

    Pros

    money and benefits - best company I've worked for regarding these factors

    Cons

    10-12 hrs a day at work, but was paid o/t. much pressure, only nterested in production, production, production. They had 3-4 SME's and you would get a different answer to a question from eachone of them. They need to have a training class with SME's only, so they can get on the same page.

    Advice to Management

    be more active and truthful with staff

  8. Helpful (2)

    "Does not practice what they preach in training. will not give you the opportunity to advance or move ahead."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking in Charlotte, NC
    Former Employee - Banking in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Accenture full-time (Less than a year)

    Pros

    Accenture has some great ideas about employment and benefits for employees

    Cons

    Accenture hires managers with poor work ethics. Most of their employees in upper level positions will give you information that is not correct. They also in training just give you a piece of paper to look upon while they read it to you. No real working knowledge of their own position and most of the time have to direct your questions to someone else while they expect you to know your job. Accenture makes promises they cannot and do not intend on keeping when it comes to putting their money where their mouth is.

    Advice to Management

    Managers need to be sure the information they give to employees is accurate and correct. Most managers there are not trained well enough on their own position to be giving company information and direction to other employees. Managers and team leads also need to be adhering to the processes taught in the company as well and treat their team with respect and not just a bunch of cattle to herd around.


  9. Helpful (4)

    "Layoff prone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook

    I have been working at Accenture full-time (More than a year)

    Pros

    Health Benefits are good. The people that work in ACS are what makes working for Accenture a tad bit enjoyable.

    Cons

    Where do I begin....ACS has a lot of great, smart people. The issue is that it seems as if Accenture does not care. They layoff employees that have been working there for YEARS and tell them that there are no positions available but then turn around and hire NEW people outside of Accenture that do not have an ounce of experience in the particular field that they are hiring for. At the same time that they are doing the layoffs, you can find positions on job boards saying that they are hiring. It doesn't make any sense to me how you can tell current employees that are about to be laid off that there are no open positions available but advertise that you are hiring on job boards. Why not redeploy current employees to other positions that are knowledgeable of processes instead of hiring new employees that require more training? Yes they do redeploy SOME folks but why not redeploy most workers instead of having multiple incoming training classes full of Non Accenture people? Working here you are not able to plan anything because you are living day to day wondering if you will have a job or not. That is no way to live and what makes working at Accenture so stressful. People have mortgages to pay for, car notes, etc.

    Advice to Management

    Instead of laying off loyal Accenture workers, work harder to redeploy as many of them as you can instead of hiring outside of the company and paying to train new people! If layoffs must occur, inform your employees when you are FIRST aware that you do not have any positions instead of waiting and keeping them in the dark. More communication is needed. Make it where if a contract ends with particular vendors, employees are still secure in their positions.


  10. "Disconnect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processor in Charlotte, NC
    Former Employee - Processor in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    I worked at Accenture full-time (Less than a year)

    Pros

    Lots of money to be made.

    Cons

    Operations Leadership for the CSA department is in dire need of a complete overhaul.

    Advice to Management

    Address the chronic problem at its root instead of throwing more money and bodies at the issue.


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