Accenture Reviews in London, UK | Glassdoor

Accenture London Reviews

Updated February 21, 2017
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London, UK Area (UK)

3.9
Star Star Star Star Star
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Accenture CEO Pierre Nanterme
Pierre Nanterme
311 Ratings

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  1. "Great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in London, England (UK)
    Current Employee - Senior Analyst in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accenture full-time (More than a year)

    Pros

    - Good work life balance
    - Great opportunity to progress
    - Firm has shown growth and is doing well, that reflects in the culture and everyday business

    Cons

    - You have to be pro-active to get projects you want, supervisors you like and tasks you enjoy

    Advice to Management

    - So far so good.


  2. "A world of opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Approves of CEO

    I worked at Accenture full-time (More than 5 years)

    Pros

    Incredibly professional, pro active, team oriented, let's do it culture.

    Cons

    Long hours and expectation of continuous availability.


  3. "Strategy Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategy Consultant in London, England (UK)
    Former Employee - Strategy Consultant in London, England (UK)
    Recommends
    Approves of CEO

    I worked at Accenture full-time (More than 3 years)

    Pros

    1. Great personal development and skills growth
    2. Amazing leadership if you get to know them
    3. Lots of opportunities

    Cons

    1. If you don't have a plan for yourself then you'll feel stuck
    2. Very hard to standout
    3. Middle management is tough to work with

    Advice to Management

    Notice your potential future leaders early


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  5. "Latest technologies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Junior in London, England (UK)
    Current Employee - Marketing Junior in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accenture (Less than a year)

    Pros

    Great office; pioneering in digital and field of AI, Blockchain; great clients and partnerships

    Cons

    Can be very process driven; element of long hours; demanding roles

    Advice to Management

    Make sure you advertise opportunities in the business and drive up employee engagement. Look to innovate working practices such as reducing email, etc


  6. Helpful (1)

    "Very good in some areas, but much could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England (UK)
    Current Employee - Consultant in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Accenture full-time (More than 5 years)

    Pros

    Accenture is deservedly widely lauded as one of the best places to work in various high profile surveys. It's employment conditions and perks are very good compared to others, certainly one of the best in my experience.

    Community spirit is strong (circles, networking events, associations etc). Whilst everybody benefits from this, there is a particularly strong (and deservedly well respected) focus on women and the LGBT community (which is great to be part of and in no way detracts or acts to the detriment of people outside of these groups).

    Working from home is positively encouraged which is well received and helps family and work/life balance.

    Cons

    The bureaucracy is simply mind-numbing. Getting even the simplest thing done in terms of admin, recruitment, invoice payment etc is often a monumental task and takes hours of precious time. It also seems to involve at least 10 people being copied into every email, but nobody seems able to troubleshoot problems (when you do find somebody who can, it is well worth adding them to your contacts list or speed dial so you can circumvent the usual hurdles every time). Most frustratingly of all, when you have spent hours accomplishing something that should take a few moments and the click of a mouse, you will be asked for the same task or information two weeks later by people who should already have it.

    Quality of office space is variable. Fenchurch Street has some quite poor aspects to it (crowded and outdated in some but not all areas), but other locations such as the new Chancery Exchange building are much, much better.

    Advice to Management

    Streamline and simplify the bureaucracy. You are a major player in IT, consulting, strategy so if you can make state of the art systems, processes and strategic advice for your clients, why can't you do it for yourself? Task a small team of people to streamline every day aspects of employee tasks, processes and admin - it will generate an ROI in the tens of thousands of percent.

    The "self-service" policy/ethos is great in theory but in practice is something of a cop out. Update the intranet, make it easier to find the right information, form etc, and please make sure people aren't repeatedly asked for the same thing.

    Aggressive pursuit of financial goals has encouraged a silo mentality where many people focus on their own objectives rather than the bigger picture. An inevitability perhaps, and producing a cooperative spirit amongst 390,000 plus staff is certainly not easy, but efforts should be taken to avoid aggressively self-serving decision making.

    Avoid (or at least soften) the auto-generated emails (compliance with expenses or IT policies is of course vital, but sometimes it seems the approach is "shoot first, ask questions later).

    Please make Skype work better - if Accenture can't make this work seamlessly, surely nobody can?


  7. "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in London, England (UK)
    Current Employee - Associate Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accenture full-time (More than 8 years)

    Pros

    - great people
    - abundant learning opportunities

    Cons

    - long hours
    - fast pace


  8. Helpful (2)

    "Significant changes over the past 3 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in London, England (UK)
    Current Employee - Associate Manager in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Accenture full-time (More than 8 years)

    Pros

    A lot of the reviews are quite dated and refer to an organisation model and culture that is far removed from what exists today. Over the past 2 years a number of significant changes have happened within Accenture.

    Most notably,
    - Merging of Solutions workforce into Consulting
    - Move away from the 'forced rankings' into a Performance Achievement model
    - Market relevant roles and pay structures - plus bonuses and rewards that recognise exceptional contributions
    - Shift into bringing cutting-edge technology and innovation to our clients/projects - and providing incentives, trainings to the entire workforce to facilitate this thinking across all levels

    Cons

    The mindset change of the performance appraisal has not yet fully permeated throughout the organisation. It will be some time before this change has fully taken affect, but this should not be seen as a major drawback.

    Advice to Management

    The 'Pyramid' model is the next major legacy operating model that needs to be replaced with something more leaner. Consider an organisation model focused around a lean, highly optimised clusters of 'A' players rather than a hybrid model of one 'A' player to lead a group of 'B' players.


  9. "Good opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Accenture full-time (More than a year)

    Pros

    Good opportunities of you are lucky enough to have a suitable role available when rolling off from one role to the next. Timing is a big factor. Need to be willing and able to play the game and go above and beyond your role to progress.

    Cons

    Huge variability in quality of roles. Once you secure a role, if you find it's not challenging/ not what you understood it would be, you can be stuck in that role for a year or longer. You can then be pigeon holed into doing that type of work thereafter.

    Advice to Management

    Don't mis-sell roles to people. Respect their career aspirations.


  10. "ACN"

    Star Star Star Star Star
    Current Employee - Business Technology Consultant in London, England (UK)
    Current Employee - Business Technology Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accenture full-time (Less than a year)

    Pros

    Plenty of room to grow and expand knowledge and skills.

    Cons

    If you don't manage your time well and aren't up front about your capacity you can find yourself drowning in it.


  11. "Good opportunities if you're willing to fight for them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Accenture full-time (More than a year)

    Pros

    1) Flexibility. The firm is ultimately governed 'bottom-up' (by employee base) rather than 'top-down' (by leadership). Relationship building always trumps job description and formal policy. I've staffed myself on good projects, and whilst HR and management might not always endorse these moves (partly to prevent all-out chaos), their hard policies have limited coverage. This is a good mix of creating paths of least resistance that benefit the overall firm, whilst also keeping opportunities open for you if you're good and self-motivated. This is arguably a positive side-effect of some systemic problems within the firm.
    2) Above market rate salary.
    3) Excellent managers: people at the manager and senior manager level have been unilaterally great. Junior enough to care, but senior enough to materially help out.
    4) Pockets of progressive policy, such as promotion discussions and performance evaluations (although implementation has something to be desired).
    5) Diverse opportunities. Accenture is a huge professional services firm. They do everything from old IBM mainframe maintenance, to M&A due diligences, to marketing. What you're after is probably here.
    6) Easy to move on. Even if things don't work out (e.g. an immovable policy blocks your progression within the firm) the experiences and skills learnt are easy to sell (after all, ACN does a bit of everything)!

    Cons

    The key driver of all the below problems is that consulting at Accenture (and perhaps the wider UK market) is highly commodified.

    1) Lack of investment: particularly on benefits, training and office capacity (only 2 weeks of fairly austere onboarding, no phone provided, not enough desks in Fenchurch Street, tight controls on expenses, limited event budgets, few opportunities to work abroad).
    2) Poor quality analysts: generally boring and lacking rigour (typical 2:i graduates from mid-table universities with a sports team and summer internship on their CV).
    3) Poor quality projects: Accenture's bread-and-butter for new joiners are PMO and solutions roles on chunky systems integration projects that can last 1+ years. It's common in the firm to have spent your entire career working for a single client. This to me is not a consulting business, but a glorified job agency. You have to fight against the current to avoid these roles and go for the more 'interesting' work, which is definitely out there.
    4) Demoralising and byzantine HR policy and controls. Most of this can be avoided (see pro above), but if you don't fight or get unlucky, company policy can railroad you. I personally joined on a management consulting offer, only for it to be converted in a tech consulting offer (upon day 2 on the job) - and HR lied to me on record about the change. This would be a bigger issue but it hasn't affected my career progression so far. Also: anxiety-inducing pressure from utilisation and changeability targets, poor scheduler relationships, and demands to engage in a narrow set of sanctioned extra-curriculars.
    5) Bad reputation within consulting.

    Advice to Management

    Become proactive rather than reactive. Attract better talent and invest in training - then you'll win the better quality work; don't make this one big race to the bottom or lead with marketing spin and neglect the fundamentals. Give your staff more development opportunities whilst they're on the bench, rather than treating them like pariahs. Continue shrinking the ACG and market it more truthfully.



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