Acceptance Insurance Reviews in Dallas, TX | Glassdoor

Acceptance Insurance Dallas Reviews

1 review

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Dallas, TX

1.0
StarStarStarStarStar
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Acceptance Insurance Interim Chief Executive Officer and President Ken Russell
Ken Russell
0 Ratings

1 Employee Reviews

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Pros
  • Pay is ok and you have a set schedule (in 3 reviews)

  • Fairly easy job that allows you to help customers that most standard companies look down their noses at (in 4 reviews)

Cons
  • always short staffed, not enough marketing support from upper management to help meet goals (in 6 reviews)

  • They could care less about employees (in 4 reviews)

More Pros and Cons

  1. Helpful (6)

    "Ex csr for a reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pays for license, testing and training

    Cons

    The company culture is a joke, the management is not knowledgably but walks around like they run the insurance business, the ceo is out of touch, etc. This company is so out of touch with how to properly market and sale insurance that after awhile I could no longer take them seriously as a place of business. They use marketing (which waster money) that are straight out of the 1800s with their "sticky flyers" and "tear sheets" they want you plastering cars and windows with. Not to mention they could care less about their employee work/life balance which is relevant when you look at how often the agents are asked to work overtime but fail to pay ( which they have already been sued for and still refuse to change that practice). They could also care less about their csr which do most of the work and are asked to peddle sales they make no commission off of. They products the sale are outdated and do not fit the demographic of a non-standard insurance company. For example asking employees to sale motorcycle insurance when most of the customers cant even make their car payments, and refusing to provide a solid renters insurance which most customers are in need of and are constantly asking about.

    Advice to Management

    Listen to the people that do the actual day in and day out work for you. Take the comments, concerns and questions seriously and stop acting like you have everything figured out. Also stop blaming your employees for lack of sales and growth reevaluate your entire marketing team and pay attention to your customer actual needs and wants. Stop asking us to practice as though we are a high end insurance company when you cant even provide professional looking envelopes for your customers to put their insurance information in.


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