Access Media 3 Reviews | Glassdoor

Access Media 3 Reviews

Updated January 29, 2017
38 reviews

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Full-time Part-time

2.0
Star Star Star Star Star
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Alan Rosenberg
6 Ratings

38 Employee Reviews

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  1. "I like the company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oak Brook, IL
    Current Employee - Anonymous Employee in Oak Brook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Access Media 3 full-time (More than 3 years)

    Pros

    I like that there are opportunities to move up. I started in Customer Service and was able to move up quickly. Opportunities are there for everyone you just have to go for it!

    Cons

    The company has restructured many things and it seems to be improving. I think it just takes time. The old company was definitely not the greatest but the new company is really turning out to be great.

    Advice to Management

    Keep doing what you are doing. Listen to your employees.


  2. Helpful (2)

    "Unprofessional!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oak Brook, IL
    Former Employee - Customer Service Representative in Oak Brook, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Access Media 3 (More than a year)

    Pros

    Some of your coworkers are hardworking, fun people.

    Cons

    The company is a complete joke and has had to change its name and change presidents after financial problems. Most of your job will be getting yelled at for things that are completely unheard of (ex. missing three appointments without calling and the next available appointment being two days from then and only with an all day availability or internet service being out for months).

    Advice to Management

    Fix these core problems and if you can't don't allow supervisors to refuse escalations because it was dispatch's fault or because there's nothing that they can do about it. Treat supervisors better.


  3. Helpful (1)

    "Field Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Steger, IL
    Former Employee - Anonymous Employee in Steger, IL
    Doesn't Recommend

    I worked at Access Media 3 (More than 5 years)

    Pros

    The field service team. It was an amazing team, some of the very best at what we did! You got to meet celebrities and see places that very few people can ever say they saw. The job itself was a good job as well, I've moved on but sometimes I miss the buildings, the people in the buildings, and definitely the co-workers.

    Cons

    Management took a great thing and destroyed it, there was plenty of $ to go around, the field service team gave it everything we had, but in the end the decisions of a few clueless individuals (who I see have already gone since my departure) ruined it for everyone.

    Advice to Management

    Stop bringing in individuals who don't know the ins and outs of your industry and pay attention to the people that got you to where you are, or at least once were before it's too late and what's left of them leave as well!


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  5. Helpful (3)

    "Why does this company still exist?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Access Media 3 full-time (Less than a year)

    Pros

    Besides the pay, and free coffee every morning, none.

    Cons

    Management is never available.
    Technician miss appointments, and the company feels like a $25 credit will always be enough to satisfy customer needs.
    CEO is a ghost.
    Please avoid this place!

    Advice to Management

    Find a new job before you end up with none.


  6. Helpful (1)

    "This place is a fraud company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oak Brook, IL
    Former Employee - Customer Service Representative in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Access Media 3 full-time

    Pros

    None ! It's a waste of time

    Cons

    Management is terrible ! They have no people of color in lead spots anywhere in the company . The only people of color are in the call center and that maybe 4. Promotions are based on who they favor at the time. They tell you to basically lie to the customers and hey do not care about the employees . Don't go there thinking its a place of growth because that's a joke !

    Advice to Management

    Listen to your employees !!! Promote of work not who is your favorite at the time ... No never mind just close this place down


  7. Helpful (2)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oak Brook, IL
    Former Employee - Customer Service Representative in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Access Media 3 full-time (More than a year)

    Pros

    The other reps are fun to work with

    Cons

    Mia-management, never paid out commissions, lying to employees

    Advice to Management

    Stop lying to people and actually get your lives together.


  8. Helpful (1)

    "Company Resurgence"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oak Brook, IL
    Current Employee - Anonymous Employee in Oak Brook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    After a period of uncertainty and feeling just simply lost, this company is heading in the right direction again. Major changes were necessary and have been made. This has resulted in a feeling that we get a chance to start over again. With that comes opportunities across the company for hard workers to advance their careers. The pay is competitive and employees really seem to care about what they're doing.

    Cons

    While not completely starting over, there is a feeling that the company is doing just that. So there's a lot of work to do and still a lot to figure out.

    Advice to Management

    It's clear the management cares and wants to make things work. Changes are happening quickly and are necessary. The only danger I see is the possibility of people burning out before the company reaches all of it's goals.


  9. Helpful (3)

    "so so ...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Access Media 3 full-time (More than a year)

    Pros

    peers/co-workers were great to work with.

    Cons

    upper management was a revolving door.


  10. Helpful (5)

    "They suck , don't deserve any stars!😈"

    Star Star Star Star Star
    Former Employee - Technical Support Representative in Paterson, NJ
    Former Employee - Technical Support Representative in Paterson, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Access Media 3 (More than a year)

    Pros

    No Pros! Former NJ rep that was laid off, best thing they could ever could do thanks.

    Cons

    Job sucks, pay was ok ( mehhh) equipment and service sucks. Feel sorry for the customers. I hated coming to work, You never knew what to expect answering calls , always lieing to customers because there wasnt any equipment or no techs working in there area. I was happy when they closed our office.

    Advice to Management

    Just close down


  11. Helpful (3)

    "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oakbrook Ter, IL
    Former Employee - Customer Service Representative in Oakbrook Ter, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Access Media 3 (More than 3 years)

    Pros

    The pay was the best thing the job had to offer

    Cons

    The company is very unorganized and does not care about the customers. As a CSR I got tired of telling customers we didn't have enough equipment and having to cancel appointments on the day it was scheduled due to lack of equipment and lack of available technicians. Very unprofessional and unorganized

    Advice to Management

    Listen to the customers...get more dependable technicians...once you get good techs, pay them so they keep up the good work.


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