Access Reviews | Glassdoor

Access Reviews

Updated December 11, 2017
91 reviews

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91 Employee Reviews

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Pros
  • Strong belief in work-life balance (in 4 reviews)

  • Nice company to work for, good benefits (in 5 reviews)

Cons
  • Everyone in claims is overworked, and there is no sense of work life balance or respect for family values (in 5 reviews)

  • Overworked, high claim volume, no work life balance (in 4 reviews)

More Pros and Cons

  1. "Nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tutor in Dearborn, MI
    Former Employee - Tutor in Dearborn, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Access full-time (Less than a year)

    Pros

    Fun, easy, work with others.

    Cons

    Management should listen more to their employees.

    Advice to Management

    Take advice, employees are looking out.


  2. Helpful (3)

    "Looking forward for a better opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Dunwoody, GA
    Current Employee - Claims Specialist in Dunwoody, GA
    Negative Outlook
    Approves of CEO

    I have been working at Access full-time (More than a year)

    Pros

    Good benefits, lots of treats, good coworkers..

    Cons

    No Growth for employees, been trying to move forward and have not been able. Quantity over Quality!

    Advice to Management

    Micro managment overrated! Please help your employees to move forward and growth inside the company. Listen to your employees and customers! Instead of making numbers..

    Access Response

    Mar 9, 2017 – VP Human Resources

    I thank this person for their feedback, both good and bad.

    In truth , Claims has had many recent promotions here in Atlanta and in our California office. Adjusters have moved to specialized... More

  3. "Wonderful Job & Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Access (Less than a year)

    Pros

    Managament wants to see you advance.

    Cons

    Prefer to start at 7am, 8am or 9am.

    Advice to Management

    Keep up the great work

    Access Response

    Mar 9, 2017 – VP Human Resources

    Thanks for taking the time to share your experience!


  4. Helpful (3)

    "Terrible Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Access (More than a year)

    Pros

    California hours. Come in 10-7

    Cons

    Management is revengeful and makes decisions based on who they like versus who delivers results. They do not have a consistent employee recognition program or way of telling you what the expecations are. It changes based on how they feel. The directives to close and open claims create a phantom pending. It is a high pending and a lot of work. They also do not have a vetting process for new employees and hire people on the spot. There is a high turnover rate because they hire less qualified employees and are desperate to fill seats. They do not promote from within because it is too expensive to train. They rather hire someone who has already performed that job.

    Advice to Management

    Listen to your employees concerns. Give them tools to do their job better. Give them clear directives and goals to establish guidelines on how they are ranked. Hire to reasonable standards.

    Access Response

    Mar 9, 2017 – VP Human Resources

    I guess the best way to respond to the readers of our GlassDoor page is with some current facts:

    1. Claims indeed has a recognition program (which includes public recognition and monetary... More


  5. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Approves of CEO

    I have been working at Access full-time (More than a year)

    Pros

    Beautiful building and amenities - including a free gym! Great work/life balance and competitive salaries. Access is filled with great people who care about their jobs.

    Cons

    Even though it is a great location, the traffic in the area can be crazy - especially during the holidays.

    Advice to Management

    Be transparent with your people. We are who make up your company - let us know on a regular basis how the company is performing.

    Access Response

    Mar 9, 2017 – VP Human Resources

    I appreciate you making the special effort of logging in to explain your views.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in New York, NY
    Current Employee - Business Development in New York, NY
    Recommends
    Positive Outlook

    I have been working at Access full-time (More than 10 years)

    Pros

    Great family atmosphere to work in

    Cons

    Smaller company within the industry


  7. "5+ Years and Staying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Access full-time (More than 5 years)

    Pros

    Great pay, wonderful colleagues, beautiful building, free gym!

    Cons

    Large work area so not much room to talk with colleagues at your desk

    Advice to Management

    Keep informing us of company goals like you did in 2016!

    Access Response

    Jan 26, 2017 – VP Human Resources

    We are proud to have so many wonderful employees, and thank this person for taking the time to share their experience with us.

  8. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice company to work for, good benefits

    Cons

    Make an effort to join all the employees as a community

    Access Response

    Jan 26, 2017 – VP Human Resources

    Thanks for taking the time, even after you're no longer an employee, to share your views. We also think we have a nice company, with excellent benefits offerings. Fostering a sense of community is... More


  9. Helpful (3)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Two weeks of training of formal training from an experienced gentleman

    Cons

    20-30 claims per day. Unethical business practices. Department of Insurance complaints.

    Advice to Management

    Pay more to keep employees. I saw more people at fired and walked out than hired, it was sad.

    Access Response

    Jan 26, 2017 – VP Human Resources

    Access is proud of our claims training, and we're pleased this person took the time to point that out.

    We have an efficient, technology-enabled process for handling claims that actually allows... More


  10. Helpful (3)

    "BIN-MD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bodily Injury Non Representative/Material Damage Adjuster in Atlanta, GA
    Current Employee - Bodily Injury Non Representative/Material Damage Adjuster in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Access (Less than a year)

    Pros

    close to median pay, facility

    Cons

    dead end job, no development, no growth, poor training

    Access Response

    Jan 26, 2017 – VP Human Resources

    We're certainly never pleased to see a review like this, especially from a current employee. Our pay rates are extremely competitive. In fact, pay is the category on Glassdoor where we score the... More


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