Access Worldwide Reviews | Glassdoor

Access Worldwide Reviews

Updated September 22, 2017
26 reviews

Filter

Filter

Full-timePart-time

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Shawkat Raslan
13 Ratings

26 Employee Reviews

Sort: PopularRatingDate

  1. "Quick to move up management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Falls Church, VA
    Former Employee - Customer Service and Sales Representative in Falls Church, VA
    Recommends
    Negative Outlook

    I worked at Access Worldwide full-time (More than a year)

    Pros

    A lot of overtime and bonuses

    Cons

    base rate sucks and no pay raises

    Advice to Management

    If you cant give fair commission then stop increasing sales goals for reps.


  2. "customer service"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Augusta, ME
    Former Employee - Anonymous Employee in Augusta, ME

    I worked at Access Worldwide full-time

    Pros

    They paid good and have sundays off

    Cons

    The supervisors were unwilling to help out if there was a question that you were unable to answer and unable to find the answer. Depending on if the supervisors liked you or not would depend on what que you were in so if they didn't like you that much they would stick you in a que that wouldn't get sales then you would get reprimanded for not making sales quota.

  3. "Mail Processing Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unlimited overtime, convenient to airport and downtown atlanta

    Cons

    Horrible Management and no control over employees

    Advice to Management

    Clean house


  4. Helpful (3)

    "One of the worst companies I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Augusta, ME
    Current Employee - Customer Service Representative in Augusta, ME
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Access Worldwide full-time (More than a year)

    Pros

    The team dynamic is good - usually fun, easy going people to work with. Like anywhere else, though, that isn't always the case. Decent hourly pay for the area. Direct management is okay, and several are very willing to help you move up, despite that fact that it's nearly impossible to do so.

    Cons

    Access Worldwide has two sections in the building, one side is contracted as Time Warner, the other side as AT&T. Their AT&T contract has been pulled, more than likely because they are breaking AT&T rules left and right to make more money, such as cancelling customer accounts and re-opening them to make revenue for the center. These horrible "sales" habits are encouraged by the top management on down to the employees. By the way - If AT&T happens to catch a specific employee doing it, it's entirely possible for AT&T corporate to kick that employee off the program, meaning you're out of a job. But if you're NOT doing it, you have a much harder time making money, because everyone else IS doing it. It's a vicious cycle of crap you're constantly dealing with.

    Advice to Management

    You should all resign. Nothing you're doing is ethical, and not a single person in the building is capable of properly running a business. The program is less than 5 years old, and you've all run it into the ground so hard, that the program won't exist come December.


  5. Helpful (3)

    "If you have integrity this is not the company for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Augusta, ME
    Former Employee - Anonymous Employee in Augusta, ME
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A complete free for all. If you enjoy a day that consists of co-workers being intoxicated, snorting off their hands at their desk and management having inappropriate relationships with staff at all levels you will fit right in.

    Cons

    The policies and rules do not apply to all employees. The company has no issue not paying commissions earned and if you ask for a higher level of management to review ANY complaints regarding commissions, raises or employee reviews you will be targeted and the issues will remain unresolved. The only recourse you are left with is the Department of Labor or hiring an attorney that specializes in employment laws.

    Advice to Management

    STOP allowing human resources, operations managers, team leads and team mangers to continue to promote nepotism, substance abuse and discrimination in the workplace. VALUE your employees that have stuck it out - they are the reason you are there.

     A higher level of management needs to meet with employees that is not employed at the Augusta location. Racism is rampant on the call floors with numerous complaints being brought to human resources with no resolution. All levels of racism, bigotry and profanity is tolerated if the parties involved make sales - no exceptions. Without intervention this location is in jeopardy of serious lawsuits.


  6. Helpful (2)

    "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Augusta, ME
    Former Employee - Sales Agent in Augusta, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Access Worldwide full-time (More than a year)

    Pros

    Paid training and a fast paced High energy sales environment. Recent management changes are positive and the team is committed to helping the team hit their sales goals.

    Cons

    I am moving so unfortunately I had to leave the company. The job is difficult but the commissions are great when you hit your targets!!


  7. "If you can sell go there"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Access Worldwide full-time

    Pros

    Strong leadership and a good work environment. Can make good money if you can sell as there is a good commission structure.

    Cons

    Always pushing for sales and clients are very demanding

  8. Helpful (4)

    "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Atlanta, GA
    Former Employee - Customer Support in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Access Worldwide full-time (Less than a year)

    Pros

    Hours of operation ate good. Days off are pretty good too. Coworkers were nice for the most part.

    Cons

    Manage your people. Some get preferential treatment because they are females and flirt with all the men. I was not treated as well because I'm a faithful married woman.


  9. Helpful (2)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Representative in Augusta, ME
    Former Employee - Senior Representative in Augusta, ME
    Doesn't Recommend
    Negative Outlook

    I worked at Access Worldwide full-time (More than a year)

    Pros

    Casual Fridays, Incentive programs for sales teams. Will hire anyone! Can make good money on the sales teams but dont make too much! They will change the commission structure before you receive your check so you get less than predicted.

    Cons

    Top Managers all having inappropriate relationships creates a bias! Type A Manager setting- meaning all managers think employees are replaceable and could care less about training employees to do better. Would rather fire someone and get someone new than train an existing employee how to do the task correctly.

    Advice to Management

    No one respects you which is why your call center is like a zoo. Lead by example! If you dont want employees to park in handicap spots maybe you should not be seen parking your car there either! There is money to be made but you continue to waste thousdands of dollars on hiring and training. Establish a training program to help existing employees and reduce recruiting work for HR.


  10. Helpful (3)

    "Horrible Ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Access Worldwide full-time

    Pros

    The pay is not to bad, and it is a sit down job with heat in the winter and AC in the summer!

    Cons

    Almost EVERYTHING else. Can't get anywhere in the company unless you sleep with the management, and there is no management support to help

    Advice to Management

    keep your personal lives out of work and focus on helping your agents succeed... then you will succeed!


Showing 26 of 26 reviews
Reset Filters