Accessline Communications Reviews | Glassdoor

Accessline Communications Reviews

10 reviews

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3.4
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Doug Johnson
7 Ratings

Employee Reviews

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  1. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Recommends

    I worked at Accessline Communications full-time (More than 10 years)

    Pros

    Great people, great product, enjoyed helping businesses with their communications needs.Your voice could be heard since the company was very small.

    Cons

    Lack of training, no 401k matching, office needed help, very dated equipment and work environment.

    Advice to Management

    Invest more time in your employees.


  2. "It's a good and fair place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Bellevue, WA
    Former Employee - Customer Service in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Accessline Communications full-time (More than 3 years)

    Pros

    Management is eager to listen to ideas.

    Cons

    Processes are a work in progress.

  3. Helpful (1)

    "Good People but still growing and needing more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Bellevue, WA
    Former Employee - Technical Support in Bellevue, WA
    Positive Outlook
    No opinion of CEO

    I worked at Accessline Communications full-time (More than 3 years)

    Pros

    Co-workers are amazing people. Benefits are not bad. Better than a lot of call centers.

    Cons

    The company does not keep staffing up with its growth rate and upper management does not make advancement easy, accessible or even desirable in some cases.

    Advice to Management

    Stop treating customer service as the last thought. Customer service has more to do with customer perceptions and if they are not ready for a product release, the customers are going to be unhappy. Keep staffing in the call center up to your growth rate and not lagging so far behind.


  4. "An atmosphere of divisiveness and hierarchy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accessline Communications full-time (Less than a year)

    Pros

    I worked in customer service and the employees on the floor are super-fun, professional, and kind.

    Cons

    Our immediate supervisor sat in her office for the three months I worked there and the only time I ever saw her was when she walked by to go to the bathroom.

    Speaking of bathrooms, the place is disgusting. Not just the bathrooms (I used to go down to the second floor and use that one) but the break rooms, lobby, customer support room, etc. The garbage is constantly overflowing, the floor has hair all over it, the carpet and chairs have mystery stains, as do the walls. They send out emails telling everyone to dust their desks all the time "due to the ventalition system not working properly." Gross.

    During Company meetings the managment lies constantly and it is embarassingly transparent and uncomfortable to witness. The employees considered by the CEO to be "more skilled" pat each other on the back in some incestuous explosion of mutual desperation. Customer service, who actually do a job 98% of management and computer developers 1. don't understand and 2. could not do, get ignored or get blamed for too many calls coming in, which is indicative of the pathology of the company.

    A few weeks after I was hired I was told the company had been bought and that all the customer service positions at the new company were in Russia! Gee, thanks for telling me NOW. Then they lied and said "but they are going to keep the Bellevue office as is." Yeah, the company who bought us is located in the Bay Area so keeping open the Bellevue office is a great business decision when all your customer service people are in Russia. I'm sure the place will be closed by the end of 2014.

    Advice to Management

    Hope you find new jobs!


  5. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Bellevue, WA
    Current Employee - Sales in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accessline Communications full-time

    Pros

    Really makes you feel part of a team and have mutual success!

    Cons

    Benefits could be a little better. 401K without match

    Advice to Management

    Great management! CEO even knows names of employees.


  6. Helpful (1)

    "The deadest end"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Accessline Communications full-time (More than a year)

    Pros

    Free breakfast on Fridays, ability to make good friends with long term employees, opportunity to learn a great deal about networking. Really fun executive management.

    Cons

    Customer service management is not capable of supporting half of the products that are offered and refuses to help reps when needed. "Being scared" isn't a good excuse and doesn't instill any sense of respect for you.
    Weird, incestuous relationships between reps that affect coverage and morale/attitude in the office.
    Terrible pay.
    If you aren't willing to become snarky friends with a manager, you will never get anywhere and even if promised an upward move, you may not get it.
    Executive management overlooks morale and bullying by managers, leading to attrition. Turnover is higher than reported.

    Advice to Management

    Switch things up. The customer service management playing favorites, prying into personal matters such as relationships and making inappropriate comments isn't conducive to morale. Speaking badly of employees to each other gets around and causes more conflict than already exists based on the stress levels you put in place.


  7. Helpful (1)

    "Not a place for career progression or growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Bellevue, WA
    Former Employee - Customer Support in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    There isn't any real qualities that stand out working for Accessline. You do understand and learn conversation etiquette, but that can be acquired at most support positions.

    Cons

    The pay scale was very low. Not a place for career progression and how employees are treated needs to be reviewed.

  8. Helpful (1)

    "Lead operation of the business forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Operating Officer in Bellevue, WA
    Current Employee - Chief Operating Officer in Bellevue, WA
    Recommends
    Approves of CEO

    Pros

    Diversification; serving customers in many different spaces

    Cons

    a lot to do every day

    Advice to Management

    Don't take yourself too seriously


  9. Helpful (1)

    "In it for the long haul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accessline Communications full-time (More than 10 years)

    Pros

    Casual, relaxed work environment. Extremely talented engineers. A crew of loyal long-term employees w/ little turnover.

    Cons

    No skill redundancy or overlap in any key roles


  10. Helpful (1)

    "A very fast paced, innovative, and fun company but not for the thin-skinned."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support L1, Later Promoted
    Former Employee - Customer Support L1, Later Promoted
    Recommends
    Approves of CEO

    I worked at Accessline Communications full-time (More than a year)

    Pros

    It's a very high energy place so the days go by quickly.. They take training very seriously and you will learn if you put effort into it. If they can do something fun or cool for their employees, they will. If you do your job well there is room for advancement. It can often feel like a family, and there are some very cool long time employees there. There is also a lot of talent (techwise) throughout the company.

    Cons

    There is a learning curve. It can be stressful-business owners understandably freak out if their phone systems don't work. If you're in the call center portion, there are of course metrics to contend with, i.e. quotas to meet. When business dips, they will lay off bunches of people although customer service is safe. It can feel like a dysfunctional family and there are a few psycho long term emplooyees