Accolade Reviews

We believe the culture we are building + our mission+ our amazingly talented employees make Accolade a best place to work and are thrilled that is also your experience. One of the things that makes our culture so special is the many avenues our employees have to provide feedback and input into direction of the company, so appreciate you sharing your thoughts regarding the office location in Seattle and our benefits. We aspire to create an experience that is both personally and professionally fulfilling so we're always looking for ways to enhance our benefits to best meet the needs of all of our employees. Additionally we are exploring an office on the east side as part of our longer term growth strategy.... MoreLess

Thanks for taking the time to share this feedback. I’m glad to hear you were pleased with our competitive benefits and generous fully-paid maternity leave. We have big plans of being the best place to work in the world, so we’re consistently looking for opportunities to create a benefits package and culture that fulfills our employees personally and professionally. While we did make a change to the years of service required before earning additional PTO to reflect our more tenured employee population, rest assured everyone maintained their current PTO allotment. We truly believe that taking time off is essential to taking care of yourself so you can be the best and based on external benchmarking we continue to have a very competitive PTO practices to support that.

To the point of taking care of ourselves, I’d like to take the opportunity to reinforce why we encourage our Accolade Health Assistants® to manage their client workload in 40 hours each week. While our first priority is ensuring we’re doing the right thing to support our clients and we understand sometimes that requires a longer call or further research that might require overtime, we also greatly value work-life balance and strive to create a culture where employees can achieve a balance and avoid burn out due to the emotional demands of the role. Additionally, as a telephony based healthcare company, call targets and metrics help us determine the number of lives we can touch each and every day. However, productivity in a thoughtful manner is the end-goal and an exceptional client experience is our top priority.

I would welcome connecting with you to discuss your experiences so I can further understand. If you are interested, please reach out to me via email at Amy.Whitworth@accolade.com to arrange a time for us to talk.

- Amy Whitworth, Health Assistant Practice Lead... MoreLess

Hello and thanks for taking the time to provide your feedback- this helps us to constantly evolve and improve. While it’s quite challenging to find a perfect way to quantify the magic of what we do , we use purposeful client outcome measures to help us understand the number of lives we can touch as a way to make sure we're moving on our goal to bring Accolade to every single American. To help us define, communicate, and coach to our client outcome measures we leverage advisory committees of Accolade Health Assistants ® and Clinical Health Assistants, so I invite you participate in a future advisory committee to help us ensure we’re staying focused on doing what’s right for our clients and colleagues. Finally, I did want to point out that tuition reimbursement is absolutely not removed, in fact it's extremely high up on our benefits priority list, however needed to simply be paused to ensure that we continue managing our resources for long-term successes. As always I'd ask that we continue this conversation in real-time so please reach out to me soon to setup a chat.

-Amy Whitworth
Health Assistant Practice Lead... MoreLess

And, we feel lucky to have employees like you who come to Accolade and stay because they have a passion for our mission, a real zeal for serving our clients and a dedication to making Accolade an enduring, best place to work. Without folks like you, we couldn't do what we do! Keep holding us accountable for making smart decisions and being transparent with our employees on the why. – Rajeev... MoreLess

We also want you to love your job! We know that when our employees are engaged and using their skills and strengths every day that everyone wins - our employees, our clients and Accolade. Change can be hard even when it is positive change and with all the change happening in our industry it isn't surprising that Accolade is also experiencing change. This is actually one of the reasons we encourage such regular discussions with leaders. These conversations provide a forum to discuss what is happening, the reasons why, how it impacts each employee and strategies to manage the change so that our employees feel as though they can be successful and love their jobs.... MoreLess

Opportunities for growth and career development is certainly something we know that our employees are looking for. Over the last 18 months we have introduced a number of new tools, resources and programs to ensure that all employees understand the career opportunities that are available to them and more are coming shortly. Using your regular 1:1's or Quarterly Check-in's to talk to your leader about your career ambitions allows them to help position you for growth.... MoreLess