Accolade Reviews | Glassdoor

Accolade Reviews

Updated September 19, 2017
166 reviews

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3.8
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Accolade CEO Rajeev Singh
Rajeev Singh
62 Ratings

166 Employee Reviews

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Pros
  • Excellent work from home and remote work atmosphere (in 14 reviews)

  • Smart people who want to work hard to make a difference (in 12 reviews)

Cons
  • Since this is a "call center "the turn over is high and some who are promoted are ill equipped to supervise (in 23 reviews)

  • Two cons: the first is that as a Health assistant, you can sometimes feel like hung out to dry (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Opportunity to build something amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (More than a year)

    Pros

    If you've never had the opportunity to be at the forefront of creating something very meaningful that will impact millions of people's lives all while working with the latest technologies, this is your chance! I really enjoy the outstanding work/life balance I'm afforded here. I've worked for several organizations where you had to be the first person in to turn on the lights and the last one out to turn them off. That mentality does not exist here at all. As long as you're doing your job, you have complete autonomy. Also, the leadership here is completely transparent/honest with regards to our wins/losses/momentum/challenges we're facing which is refreshing.

    Cons

    Accolade only offers transportation benefits to those who take public transportation. I choose to drive into work which causes the tolls/parking to expenses to add up. If you aren't able to allow folks to expense these costs then perhaps open an east side location ;-)

    Advice to Management

    I can't think of anything constructive to share here. Just keep doing what you're doing as I have complete faith in our mission/vision and the fact that you've been able to be very successful building something similar in your previous company.


  2. "Exciting Work, Many opportunities to Experiment and Enhance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accolade full-time

    Pros

    Excellent opportunities for beginners, as there is a lot you can learn and experiment.
    Excellent opportunities for experienced developers, as you get to solve some of the rare problems scenarios in the industry

    Cons

    As the organization is still growing, you need to wear many hats at the same time

  3. "Great cause, fun culture, outstanding people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA
    Current Employee - Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (Less than a year)

    Pros

    Work/life balance, smart/competent people, fun work environment, great connections between offices, and a startup environment with a mature workforce. Vacation, pay, and benefits are competitive with Facebook, Amazon, and Google, but without the drama of working in corporate.

    Cons

    The sides of the business (health assistants and R&D) can feel isolated from each other without an active outreach.

    Advice to Management

    Make more opportunities for R&D and health assistants to interact on a 1:1 level.


  4. "BI Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Developer in Seattle, WA
    Current Employee - BI Developer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (Less than a year)

    Pros

    Great culture
    Work on some interesting healthcare data
    Flexible working hours
    Great place to learn if you are a self starter
    Positive team environment

    Cons

    Growing organization so expect some chaos
    Being a startup there are limited benefits


  5. "Accolade is the best place to work!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (Less than a year)

    Pros

    Amazing people to work with, great mission, solving healthcare problems, helping people navigate through the healthcare maze. Fantastic leadership!! Raj and mike are amazing leaders!!!

    Cons

    accolade is competeing against other big companies and so benefits and stock options could be much better. I also think that the lack of an eastside office is hurting good talent from joining accolade

    Advice to Management

    Keep rocking guys!! You're doing awesome

    Accolade Response

    Aug 20, 2017 – VP of Learning and Talent Management

    We believe the culture we are building + our mission+ our amazingly talented employees make Accolade a best place to work and are thrilled that is also your experience. One of the things that makes... More


  6. Helpful (9)

    "Take take take from the health assistants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Assistant in Plymouth Meeting, PA
    Former Employee - Health Assistant in Plymouth Meeting, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Accolade full-time (More than 3 years)

    Pros

    Great benefits and PTO, oh I take that back- good PTO only if you have been there for some time. They recently took back PTO days for new hires. The maternity leave benefits are great. They give 2-3% raises on a yearly basis.

    Cons

    Hourly pay, unable to work more than 2 hours overtime. Micromanaging. Metrics are your job review. Call quotas per day that they increase. It's a call center. The have lost so many employees because they are trying to squeeze every cent and ounce of energy from their current employees. They took away bonuses for hourly employees. Supervisors still get bonuses. If you start as a health assistant it's almost impossible to get a promotion out of the call center portion, especially if you work from home full time. No opportunities for advancement in work from home. There are also a lot of rumors about lawsuits for discrimination and fair labor disputes.

    Accolade Response

    Aug 29, 2017

    Thanks for taking the time to share this feedback. I’m glad to hear you were pleased with our competitive benefits and generous fully-paid maternity leave. We have big plans of being the best place... More


  7. Helpful (2)

    "Not the company it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Accolade full-time (More than 3 years)

    Pros

    Great co-workers and allowed to work from home. Good compensation.

    Cons

    Company used to care about its employees and clients it served, now it is all about meeting metrics and getting the next call. Promised benefits such as tuition reimbursement, then changed its mind.

    Advice to Management

    Stop changing the rules and expectations every month. Ask a arrange of employees for their feedback and follow up with suggestions that may be goof for moral.

    Accolade Response

    Sep 6, 2017

    Hello and thanks for taking the time to provide your feedback- this helps us to constantly evolve and improve. While it’s quite challenging to find a perfect way to quantify the magic of what we do... More

  8. "Lucky to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time

    Pros

    I've been at Accolade for almost 3 years. During that time, there has been a meaningful amount of change BUT it's been amazing. The amount of innovation, drive, and self awareness as a company is exciting to be part of. With every piece of change, the organization does it's very best to prepare and check in with everyone along the way. I feel confident saying no decision is made in isolation. I feel very luck to be part of what is happening here.

    Cons

    There are a lot of checkins, review and so forth. For someone that doesn't like to talk about myself - these are not my favorite parts of the job.

    Advice to Management

    Keep making smart, thoughtful decisions.

    Accolade Response

    Aug 7, 2017 – CEO

    And, we feel lucky to have employees like you who come to Accolade and stay because they have a passion for our mission, a real zeal for serving our clients and a dedication to making Accolade an... More


  9. Helpful (2)

    "I like the job but I want to love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Assistant in Plymouth Meeting, PA
    Current Employee - Health Assistant in Plymouth Meeting, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (Less than a year)

    Pros

    Great, caring staff, beautiful building, ability to work from home, opportunities to engage with leadership via surveys, job stability, and the ability to really help people when they need it most

    Cons

    The major irritation is the constant, never ending change and the never ending feedback (1:1 meetings with supervisor every other week). Things change every single week (literally) and it doesn't feel that there is internal equilibrium.

    Advice to Management

    I know the goal is to have a health assistant for every American but give your staff a moment to breathe and take it all in before changing. Since I've been on board, it's been a literal whirlwind of change and it's been exhausting.

    Accolade Response

    Aug 20, 2017 – VP of Learning and Talent Management

    We also want you to love your job! We know that when our employees are engaged and using their skills and strengths every day that everyone wins - our employees, our clients and Accolade. Change can... More


  10. Helpful (1)

    "Health Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accolade full-time

    Pros

    friendly teammates, great training, a lot of events (potlucks, baby showers, etc)

    Cons

    it is difficult to grow in the position.

    Accolade Response

    Aug 20, 2017 – VP of Learning and Talent Management

    Opportunities for growth and career development is certainly something we know that our employees are looking for. Over the last 18 months we have introduced a number of new tools, resources and... More


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