Accolade Reviews | Glassdoor

Accolade Reviews

Updated October 8, 2018
202 reviews

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3.9
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Accolade CEO Rajeev Singh
Rajeev Singh
94 Ratings

202 Employee Reviews

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Pros
  • "Company allows employees to have a more flexible schedule with the ability to work from home if needed" (in 17 reviews)

  • "Smart people who want to work hard to make a difference" (in 13 reviews)

Cons
  • "It is no longer about the client relationship it is about metrics and money so just another call center" (in 26 reviews)

  • "The bonuses were an added incentive for the Health Assistants, who were the heart of the company under our former CEO" (in 25 reviews)

More Pros and Cons

  1. "Love love love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time

    Pros

    The atmosphere. The pay. The atmosphere and oh the atmosphere

    Cons

    None at all. Keep up the great company


  2. "Billing Health Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Health Assistant
    Current Employee - Billing Health Assistant
    Recommends
    Approves of CEO

    I have been working at Accolade full-time (Less than a year)

    Pros

    At the moment I am a temp working at accolade. Everything about the job and company is great. Everyone is working towards a same goal.

    Cons

    The only downside I can think of at the moment is if you’re not at work before 8:30 good luck finding parking !!

  3. Helpful (3)

    "Nurses do your homework and protect your license"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Accolade full-time (More than 3 years)

    Pros

    Historically Accolade attracted incredible talent and amazing people (sadly they have moved in a different direction and it's merely a matter of time before they can no longer stand on there good reputation) the benefits are good and the salaries are reasonable at the staff level.

    Cons

    Accolade provides telephonic nursing services to all states however do not ask or encourage that the nurses be licensed in non compact states. California requires a nurse be licensed in California to do telephonic services and the Arizona Board of Nursing States the same thing yet Accolade continues to ignore this after being told for several years by their nurses that they are jeopardizing their staff.
    Management regularly makes less than their staff and have minimal opportunities for growth. There seems to be a firing Frenzy that is manifested in forced resignation and it is rumored they are forced into signing documents that they will not post negatively on social media.
    Over 75% of the staff nurse workload is actually doing claims benefits and non nursing care. It is no longer about the client relationship it is about metrics and money so just another call center.
    Work from home is pretty much a thing of the past and the company has extended their hours later and later I to the evening and expect staff to be ok with that. In 2014 they we're open until 8:30 est but now it's 11est.
    the Arizona has almost no experience nurses and currently brand new nurses are training other new nurses. there is no 90-day probationary. Instead you start in training and if you can't meet their needs within a few weeks you are let go with nothing, so accepting a position is an exteme financial risk.
    If you consider this company please do your homework and research the telefonic nursing laws.
    There was a time when Accolade was amazing but it is no longer that company.

    Advice to Management

    Protect your nurses and research the current nurse practice Acts. Treat your nurses like the professionals they are.

    Accolade Response

    Oct 5, 2018 – Chief Medical Officer

    Hi there- I'm sorry to read your thoughts on the Accolade experience. We’re doing amazing things at Accolade and will soon be helping approximately 1.5 million members access their benefits and... More


  4. "Most rewarding culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Steward in Plymouth Meeting, PA
    Current Employee - Steward in Plymouth Meeting, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (Less than a year)

    Pros

    Company culture is unlike any I have ever experienced. There are goals and objectives in every position but they are always weighted with personal contribution and the things that can’t always tangibly be measured.

    Cons

    Change, this can difficult to maneuver due to the fact that growth and scalability will inevitably bring consitent change.

    Advice to Management

    Keep going!


  5. "BCSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time

    Pros

    Wonderful, marvelous, can work from home..

    Cons

    Micromanagement, too many 1 on 1's,

    Advice to Management

    We are adults, we don't need to be looked after with every move we make


  6. Helpful (1)

    "Amazing company that cares!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (More than 3 years)

    Pros

    Flexibility with schedule, fun atmosphere, great co-workers, caring environment, lots of resources and support, management who takes the time to understand how you feel and what can make the job easier!

    Cons

    None at this time

    Advice to Management

    Keep up the good work! Keep asking everyone’s opinions and feedback!


  7. "Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time

    Pros

    Great atmosphere. Nice people. Work from home capabilities

    Cons

    Location- High Traffic area. That is the only con!

  8. "Just and in between job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Accolade full-time

    Pros

    Good benefits, good pay.opportunity to join different committees

    Cons

    Promote within is hard. Management plays favorites

    Advice to Management

    Take feedback better


  9. "Growing pains, but people care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Plymouth Meeting, PA
    Current Employee - Specialist in Plymouth Meeting, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time

    Pros

    Caring people who are mission-driven
    Work from home flexibility
    Seeks feedback and tries to take action

    Cons

    Finding ourselves in the marketplace means rapid change
    Communications still needs improvement

    Advice to Management

    Have more interaction from Sr. leadership with operations and product. Raj is open and accessible, but newer executives should make themselves more visible.


  10. Helpful (2)

    "The mission and people keep me here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time (More than a year)

    Pros

    I work directly with the executive and senior leadership team and the make up of the team is diverse in backgrounds, skills, and personalities. I enjoy working with all of them. They listen to everyone's voice, and even if there is some delay in response (these are busy people!) they reply. Our CEO writes (internally) stream of consciousness blogs where he lays it all out there and has an open calendar policy, he won't turn you away if you want a 1:1 with him. I believe in the mission and core of what Accolade does and so does the rest of the management team, that means a lot to me when I look for jobs. It is about serving our clients and loving the people we work with!

    Cons

    We are very powerpoint driven, sometimes I feel like I put more time into creating powerpoint presentation than doing the work I love, but I've given that feedback, and I'm seeing less and less slides being used.

    Advice to Management

    Keep up the great work! The culture you have created and continue to embody is one I will look for in every future job I take.


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