Accolade Reviews | Glassdoor

Accolade Reviews

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Found 218 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
76%
Recommend to a Friend
85%
Approve of CEO
Accolade CEO Rajeev Singh
Rajeev Singh
103 Ratings
Pros
  • "Company allows employees to have a more flexible schedule with the ability to work from home if needed(in 17 reviews)

  • "Smart people who want to work hard to make a difference(in 13 reviews)

Cons
  • "Starting to feel like more of a call center rather than having the chance to genuinely connect with clients(in 28 reviews)

  • "The bonuses were an added incentive for the Health Assistants, who were the heart of the company under our former CEO(in 25 reviews)

More Pros and Cons
  1. Great culture, smart caring people

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time for more than 2 years

    Pros

    Company mission, career growth, ability to help people and impact lives, very fast paced

    Cons

    No cons that I can think of

  2. Excellent company moving in the right direction

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accolade full-time for more than 4 years

    Pros

    Combination of incredible service and technology. Company that really cares about its culture. Company that really helps people and makes the world better. Great opportunities to learn and grow.

    Cons

    Fast moving and demanding - you have to stay sharp and be ready for change.

    Advice to Management

    Keep working to integrate technology into the service. And keep executing on the pivot, this company is moving in the right direction.

  3. Not What They Promise

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Accolade full-time

      Pros

      Pay is good and training is thorough

      Cons

      It's just a glorified insurance call center. You aren't actually helping anyone with their health you're just speaking to angry customers who wish they could speak directly to their insurance company.

    • Great job

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Staff RN 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Accolade for more than 4 years

      Pros

      Good work ethics and great people

      Cons

      No cons at this time

      Advice to Management

      Nonexistent

    • Helpful (1)

      Health Assistant

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Health Assistant 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Accolade full-time for more than 2 years

      Pros

      This position is flexible, pays decent, and most of the people are amazing to work with and are supportive. The coworkers are the best part.

      Cons

      It feels like a call center. There isn’t a lot of time to connect with current clients everything starts to build up. Lots of double standards for people.

      Advice to Management

      Be more consistent. Do what you promised and stop changing what we agreed upon when being hired. Every leader seems to have their own rule or way of doing things and the employees are the ones who get reprimanded.

    • Great People and Work Environment

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Accolade full-time for more than 2 years

      Pros

      Accolade has pivoted the business and is reinventing the member experience in Healthcare. The mission and team are very inspiring and the company is scaling quickly.

      Cons

      As with any startup you can expect lofty goals and processes that are being developed as we grow which for some people can be a challenging environment.

      Advice to Management

      Continue to hire the strong talent you already have to drive the great culture that has been created!

    • Great Company Learning As They Go

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Accolade full-time

      Pros

      Great CEO who cares, leadership persons who also work front lines, nice work environment, onsight tech support, and diverse.

      Cons

      Training felt rushed and crowded, many people did not make it due to inconsistencies and the approach of mass hire/training.

      Advice to Management

      Keep trying new training styles until you find a method that works for all your people instead of just a few.

      Accolade Response

      December 26, 2018VP of Learning and Talent Management

      Thanks for sharing that advice with us. We are excited by the growth we have seen in our teams and continually are re-visiting our programs and process to make sure that they are relevant and fit our needs.

    • Join a Company Re-Inventing the Healthcare Experience

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Accolade full-time for more than 2 years

      Pros

      Accolade is a fast growing company that has afforded me many opportunities to grow and take on new roles. Although Accolade has been in business for nearly a decade, we are still learning and growing as an organization, which has allowed everyone to take on new responsibilities and "challenge the status quo." If you want to work for a company who values employee ideas and feedback, fosters a collaborative work environment...

      Show More

      Cons

      N/A - Accolade is a company that is continuously learning and growing, and adapting in what is an ever-changing healthcare industry.

      Advice to Management

      Continue to: listen to your employees, keep the consumer front and center with every decision, and foster a community where employees are on board with the incredible mission, values and cultural beliefs that has made Accolade successful since its inception.

      Accolade Response

      December 26, 2018VP of Learning and Talent Management

      Thanks for sharing with others the positives of working at Accolade. As I am sure you have seen we spend a lot of time listening to our employees, accepting the positive feedback and also working hard to address areas of opportunities. As you said, we are continually learning and ...

      Show More
    • Health Assistant In Office and Remote

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Accolade full-time

        Pros

        Colleagues were really nice and there were some nice free meals during special occasions and holidays. Great PTO.

        Cons

        Very fast moving and sometimes too much is expected of you, especially in such a fast paced environment. Starting to feel like more of a call center rather than having the chance to genuinely connect with clients.

      • Great!

        StarStarStarStarStar
          Current Employee - Anonymous Employee 
          Recommends

          I have been working at Accolade full-time

          Pros

          I haven’t been here very long, but really enjoy it!

          Cons

          There are a lot of people who work from home, so being a new hire, it feels kind of empty sometimes!

        Found 218 reviews