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Accolade

Engaged Employer

Accolade

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Accolade Reviews

Updated Dec 6, 2022

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Found 492 of over 544 reviews
3.3
52% Recommend to a Friend
Accolade CEO Rajeev Singh
63% Approve of CEO

Found 492 of over 544 reviews

3.3
52%
Recommend to a Friend
63%
Approve of CEO
Accolade CEO Rajeev Singh
Rajeev Singh
258 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Bad management...need to improve(in 21 reviews)
  • "They cannot and because Accolades leadership is too arrogant to admit they got this wrong, it makes the job hell for the Health Assistant and Clinical Health Assistant.(in 17 reviews)
  • "Very Little Training before being put on the call floor makes for many awkward calls the first few weeks(in 10 reviews)
  • "( managers get big bonuses to keep you in line.(in 8 reviews)
  • "clients yelling at you and supervisors always meeting not able to help you(in 7 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Accolade and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    I like it

    Nov 23, 2022 - Health Assistant in Scottsdale, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are unbeatable. You are never asked to do something unreasonable.

    Cons

    It is not for everyone. You have to be kind, patient, empathetic and talk to other people. If you are unable to do any of that, you will struggle.

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 1 year

    Good Employer, potential to be great

    Dec 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Mission Driven; Opportunties; Good People; Pay good for certain roles

    Cons

    Some leaders are not that good; should be future forward

    Be the first to find this review helpful
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  4. 2.0
    Former Employee

    Executive leadership is unfit

    Dec 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Health-tech is a neat space.

    Cons

    Jaw-dropping levels of nepotism. No cash bonuses the same year exec leadership donated hundreds of thousands of dollars to one-sided political campaigns (FEC website) - not a good look. Chaotic culture. Too many changing company initiatives. Exec leadership is immature in their decision-making. Health assistants are treated like chattel - the company should assess if there are any ongoing labor law violations.

    Be the first to find this review helpful
  5. 5.0
    Current Employee, less than 1 year

    Really good people

    Nov 20, 2022 - Software Engineer Intern 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Best people, very helpful to work with. Supportive of my junior level. Really interesting technologies used. Really great work life balance.

    Cons

    Relatively low pay compared to others

    Be the first to find this review helpful
  6. 2.0
    Current Employee

    Think first

    Nov 21, 2022 - Health Assistant in Plymouth Meeting, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hybrid work environment PTO hour pool

    Cons

    Not enough pay for the company expectations. Only 1 promotion you can get a year and your numbers can never drop. Management say they will help you move up within the company but does not keep their word.

    1 person found this review helpful
  7. 2.0
    Former Employee

    Unclear direction

    Nov 16, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Accolade hires smart people and has a culture of sharing knowledge and collaboration. Compensation and benefits were good. This can be a good place to learn on your feet.

    Cons

    I did not have clear requirements of what to work on. Lots of tickets in the backlog with no clear priority. Additionally, the backlog did not match the goals of the organization. Each manager, there are many of them, had conflicting priorities I was not a health assistant, but I shadowed one of them during onboarding. They seemed untrained and overworked.

    Continue reading
    1 person found this review helpful
  8. 3.0
    Former Employee, less than 1 year

    Okay job

    Nov 12, 2022 - Healthcare Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay rate was good

    Cons

    If you fail the training you get fire

    Be the first to find this review helpful
  9. 5.0
    Current Employee, more than 3 years

    Great company to work for!

    Oct 25, 2022 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The culture is amazing and this company has great pay

    Cons

    Burnout is a consistent problem in my department

    Continue reading
    Be the first to find this review helpful
  10. 2.0
    Current Employee, more than 3 years

    Bully and retaliation from leadership

    Nov 4, 2022 - Registered Nurse in Plymouth Meeting, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits and mental health apps, you will need these working here. Work from home. Feedback given

    Cons

    This is a place filled with mediocre white men who will belittle you. You will be in HR office over and over so be sure to document everything! They are unethical and leadership is non existent they are delegators who don't even know what you do for work. Its a place where only friends are hired for management. POC are not treated as equals.

    Continue reading
    1 person found this review helpful
  11. 2.0
    Former Employee, more than 3 years

    This is call center position! your watched like your in prison

    Nov 2, 2022 - Healthcare Assistant in Scottsdale, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    WFH, and the HSA debit card.

    Cons

    EXTREMELY MICRO MANAGED, BS AUDITS CONSTANTLY

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 492 Reviews
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Accolade Reviews FAQs

Accolade has an overall rating of 3.3 out of 5, based on over 544 reviews left anonymously by employees. 52% of employees would recommend working at Accolade to a friend and 48% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Accolade employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Accolade. This rating has decreased by -3% over the last 12 months.

52% of Accolade employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Accolade 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Accolade to be career development, culture, benefits and the cons to be senior leadership, management.

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Accolade

1304 days ago

What's it like to shift from bedside nursing to selflessly serving and providing clinical expertise through a scaled digital experience? Let Kathy tell you! http://glassdoor.com/slink.htm?key=vMdAq
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Accolade Photos

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Accolade photo of: Quick snapshot of Ericka, one of our amazing Clinical Health Assistants, as she helps to make a client's day! (Photo: The Muse)
Accolade photo of: Hearing from our Passionate and Always Inspiring Mobile Product Director Ben Hackett at a Seattle Event
Accolade photo of: Team huddle in Scottsdale!
Accolade photo of: Kathy helping answer a question
Accolade photo of: Work hard, play hard.
Accolade photo of: Teamwork makes the dreamwork.
Accolade photo of: Team huddle
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Glassdoor has 544 Accolade reviews submitted anonymously by Accolade employees. Read employee reviews and ratings on Glassdoor to decide if Accolade is right for you.