Accredo Health Reviews | Glassdoor

Accredo Health Reviews

Updated February 18, 2017
151 reviews

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Full-time Part-time

2.8
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Accredo Health President and CEO Tim Wentworth
Tim Wentworth
3 Ratings

151 Employee Reviews

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Pros
Cons
  • Express Scripts is a demanding fast-paced place to work (in 7 reviews)

  • Many of the customer service reps lack knowledge and empathy and are made to act like robots with no personality of their own (in 5 reviews)

More Pros and Cons

  1. "Put Employees and Patients First"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health full-time (More than a year)

    Pros

    Patient contact
    Flex time
    PTO accrual
    401K match
    Coworker support

    Cons

    Archaic policy/procedure structure
    Negative approach to performance improvement
    Restrictive work rules, all time on clock dedicated to phone and no time for professional development, keeping current on SOP changes, general employee record keeping tasks, etc.
    Unwilling to manage people as individuals with different strengths, abilities, and learning styles.

    Advice to Management

    Stop seeing employees as sheep that you herd. Treat people like individuals and apply rules, training opportunities, and promotions based on individual traits. Bring management styles into current trends. Reconsider the advisability of management bonus matrices being based on measurements that may short change patients in the long run. Walk the walk; mission, values, and tag lines are great, but if you don't support them through your actions, they are meaningless.


  2. "Advancement"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accredo Health full-time

    Pros

    many work at home opportunities, caring people

    Cons

    technology is outdated, management not as receptive

    Advice to Management

    Give more opportunities for advancement


  3. "Not worth the money"

    Star Star Star Star Star
    Former Employee - Pharmacy Technician CPhT in Pittsburgh, PA
    Former Employee - Pharmacy Technician CPhT in Pittsburgh, PA
    Doesn't Recommend

    I worked at Accredo Health full-time (More than 3 years)

    Pros

    Pay is good compared to other companies

    Cons

    Management cares more about how they look then the work of their employees

    Advice to Management

    Value your employees more


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Home Infusion in Birmingham, AL
    Current Employee - RN Home Infusion in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health part-time (Less than a year)

    Pros

    As a home infusion RN, I've worked at 4 other home infusion companies. Accredo is by far the best. Their principles and policies match my experience so far It is a large enough company that there is real committmet and necessary resources for such things as orientation, training, continuing ed, etc.
    Many home healthcare companies hire you, let you shadow another nurse for a visit or two, then throw you out there. Despite having had many years in home infusion myself including years in management,, they actually cared enough to spend the tie and money to train me the Accredo way. Additionally, management truly cares about employees, the pay is competitive, and there is much more than lip service about their ethics and principles. Right now they are in the process of responding to a recent TJC survey, and it is quite impressive. Truly the finest home infusion pharmacy I have worked for. Also, MATCHING 401-K after a year!

    Cons

    Constantly updating IT. Don't know if this is just a current issue or a chronic one. I do appreciate that Accredo is keeping up with the cyber-age we live in, but so far it is one "new and improved" program after the other! I do like that our record keeping and charting is all done electronically, on a company-provided ipad. Charting has nevver been easier!

    Advice to Management

    Keep on doing what youre doing! I really feel like Accredo cares about me. This opinion seems to be shared with just about everyone I work with as well.


  6. Helpful (2)

    "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There really was not a redeeming quality there.

    Cons

    The management was the worst I have seen in a long time. They had their favorites and if you were not one of them you were gone.

    Advice to Management

    The noise level is unbareable


  7. "Average company to work for"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accredo Health full-time

    Pros

    Stability, very friendly people, 401k match, flexible shifts

    Cons

    Difficult to advance, long working hours may be required, poor leadership


  8. Helpful (1)

    "Patient Care Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Advocate in Nashville, TN
    Former Employee - Patient Care Advocate in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Accredo Health full-time (More than a year)

    Pros

    Great work life balance, benefits and pay with bonuses.

    Cons

    Sick time and vacation time are used from the same bucket. Forced to used PTO for days missed.

    Advice to Management

    Improve training for PCA's and Supervisors to provide better employee support


  9. "My experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Advocate in Orlando, FL
    Current Employee - Patient Care Advocate in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Accredo Health full-time (More than a year)

    Pros

    40 hours a week & bonuses last pay period of the month

    Cons

    Can't advance in the company due to favortism. The pay should be more.

    Advice to Management

    Pay more attention to whats going on in the call center


  10. "Lead Certified Pharmacy Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Hours, pay, benefits, bonuses, appreciated

    Cons

    Not all employees are treated the same

    Advice to Management

    Weed out the bad seeds so the good ones can grow


  11. "Pt care advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Advocate
    Current Employee - Patient Care Advocate
    Recommends
    Positive Outlook

    I have been working at Accredo Health full-time (More than a year)

    Pros

    There is room for growing within company.

    Cons

    The compensation for my position is too low considering the work.



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