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Accredo Health Reviews

Updated January 7, 2018
184 reviews

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2.8
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Accredo Health President and CEO Tim Wentworth
Tim Wentworth
17 Ratings

184 Employee Reviews

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Pros
  • Fantastic Supervisors, Cutting edge therapies, work from home opportunity (in 25 reviews)

  • Pay is good compared to other companies (in 7 reviews)

Cons
  • Since express scripts bought out Accredo it is nothing more than a business (in 8 reviews)

  • Lots of bad communication no one on the same page (in 7 reviews)

More Pros and Cons

  1. "Pharmacist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Pharmacist in Johnson City, TN
    Former Employee - Staff Pharmacist in Johnson City, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Accredo Health full-time (More than 10 years)

    Pros

    Fantastic Supervisors, Cutting edge therapies, work from home opportunity

    Cons

    none - had to move to NC

    Advice to Management

    I sincerely appreciated the Supervisor I had at Accredo, Carmen Capkovic and Phyllis Crockett. I was able to continue to develop as a quality Pharmacist under their supervision


  2. Helpful (1)

    "High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Patient Account Representative in Warrendale, PA
    Former Employee - Senior Patient Account Representative in Warrendale, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accredo Health full-time (More than 3 years)

    Pros

    Benefits are good, but since the company is apart of Express Scripts, so the pharmacy benefits are with them and there is no discount it is expensive.

    Cons

    Supervisors only care about the numbers, company is focused quantity not quality

    Advice to Management

    Try to see the needs of the workers without reprimand. Happy employees make for a more productive environment.

  3. "Inventory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accredo Health full-time

    Pros

    Work life balance is great

    Cons

    Pay is not that great


  4. "Accredo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Accredo Health full-time (More than 10 years)

    Pros

    Great direct management
    Co-workers turn into extended family
    Been there almost 19 years!
    Patient success stories make it all worthwhile

    Cons

    Insurance benefits are not good for a family with health issues but I think it is like that across the board.


  5. "Patient Care Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Advocate in Memphis, TN
    Current Employee - Patient Care Advocate in Memphis, TN
    Recommends
    Positive Outlook

    I have been working at Accredo Health full-time (More than a year)

    Pros

    You get all the overtime you want, youre sitting down on the phone all shift.

    Cons

    1. You only get two 15 minute breaks during your shift.
    2. You only get a 30 minute lunch break.
    3. Patients that you talk to on the phone get to berate, belittle, & curse at you & you can do NOTHING about it.
    4. There is a serious case of miscommunication amongst the floor managers.

    Advice to Management

    If you could get the communication issue in order & change that 30 minute lunch break to an hour it would be the ideal place to work.


  6. Helpful (2)

    "They need work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Advocate
    Current Employee - Patient Care Advocate
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Accredo Health full-time (Less than a year)

    Pros

    You can move up but; you have to kiss a lot.

    Cons

    As a pca, you a the front of the company, when you patients meds dont get out the no go team (Jidoka) doesn't even call the patient like there is suppose. Then with the generic copaxone coming out, as this point in the game this company needs a lot of help if theyre going to be all in with your patients.

    Advice to Management

    Realize that although pca comes in go, the pay should be just a little bit higher for back to back phone calls and the stress of every patient having a problem with their medicine.


  7. "Good company and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health full-time (More than 3 years)

    Pros

    Good benefits, good, environment, good people. Work/life balance is good.

    Cons

    Limited development opportunity at Nashville site.

  8. Helpful (2)

    "Used to be great, before Express Scripts took over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Warrendale, PA
    Former Employee - Billing Specialist in Warrendale, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accredo Health full-time (More than 10 years)

    Pros

    Decent PTO, no weekends or holidays, allowed to wear jeans

    Cons

    If you have heath issues or aren't part of the "clique", management will treat you like garbage. Terrible insurance.

    Advice to Management

    Treat your your employees better. Especially the ones who have been with the company for over a decade. You will lose less of them.


  9. Helpful (2)

    "patient care advocate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Accredo Health full-time

    Pros

    Good health Benefits and helping patients

    Cons

    The center in Memphis is highly biased if you are liked by management you get promoted. Advancing within Accredo Call Ctr in Memphis is far to none

    Advice to Management

    Restructure Senior Management


  10. Helpful (1)

    "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Saint Louis, MO
    Former Employee - Coordinator in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accredo Health full-time

    Pros

    Working with people that are truly patient focused.

    Cons

    No visibility of leadership. Reps that avoid calls by hanging up on patients or not answering inbound calls where patients just hang up. Arbitrary bonus structure. Make up metrics you are supposed to meet, but managers never show you where you lacked in performance. Benefits are included in your salary package, which is calculated as income. More focused on board members, adding clients that they don't have staff to support. AOL supervisors that are in meetings than being available to coach reps to be successful.

    Advice to Management

    Coach your reps and not rely on them supervise themselves. Your roll should be to develop them for success!


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