Accredo Health Reviews | Glassdoor

Accredo Health Reviews

Updated February 17, 2019
204 reviews

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2.8
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Accredo Health President and CEO Tim Wentworth
Tim Wentworth
25 Ratings

Employee Reviews

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Pros
  • "Fantastic Supervisors, Cutting edge therapies, work from home opportunity" (in 25 reviews)

  • "Good benefits and you can work as much overtime as you like" (in 14 reviews)

Cons
  • "Morale is very low and no one seems to care" (in 8 reviews)

  • "Call center requirements make it nearly impossible to provide excellent customer service" (in 6 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accredo Health full-time

    Pros

    Great people and great to help others

    Cons

    None that I can recall


  2. "A job just to add to your resume"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pca
    Current Employee - Pca
    Doesn't Recommend

    I have been working at Accredo Health full-time

    Pros

    Full time benefits, Paid Holidays

    Cons

    Back to back to back calls, fixed schedule, short breaks, mandatory OT, bad training, low pay considering the work you have to do,

  3. "Learning Curve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - PAC/Customer Service
    Former Employee - PAC/Customer Service
    Recommends

    I worked at Accredo Health full-time

    Pros

    Getting to research information keeps the day active and fast. Some of the trainers were effective in how they taught info.

    Cons

    Training on the computers could have been much better. Designing a system that's more user-friendly could help future employees do their job more effectively. Basically there should have been better computer system set up for trainees.

    Advice to Management

    Need more user -friendly UX and UI design. Make sure you create enough fake accounts on your system that walks trainees through multiple scenarios that employees can go over.


  4. "An overral good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support in Memphis, TN
    Current Employee - Operations Support in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health full-time (More than 5 years)

    Pros

    Very flexible and relaxed environment, it is very easy to move up in the company.

    Cons

    Pay is on the lower end compared to other companies


  5. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accredo Health full-time

    Pros

    The pay was good and benefits were good

    Cons

    Short staff for answering phone calls


  6. "Patient Care Advocate II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pca
    Former Employee - Pca
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Accredo Health full-time (More than 3 years)

    Pros

    Health benefits are reasonable and company involvement with social and community support is admirable .

    Cons

    Call center requirements make it nearly impossible to provide excellent customer service . Paid time off is not readly available. Everyones experience is not the same just sharing mine.


  7. "Overworked, Underpaid, Micromanaged; Don't Work Here EVER!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accredo Health full-time

    Pros

    It was close to my apartment

    Cons

    Your work schedule is complete garbage - 11:30 AM - 8:00 PM on Monday - Wednesday, and 12:30 PM - 9:00 PM on Thursday and Friday. Management is absolutely clueless, which results in mandatory overtime to help clean up their mess - especially before and after holidays, you can get written up and or fired because of their 20 year outdated J-Phone system which frequently switches you out of break or lunch and into "default" on a whim, their entire operating system is 14 years out of date and frequently crashes or runs slower than molasses in winter. Also, you can forget about seniority meaning anything due to the aforementioned ineptitude of management, because a new hire just out of training will get moved to a better schedule, position or pay rate over you if they're popular.

    Advice to Management

    Go to an ACTUAL Pharmacy and learn how it's SUPPOSED to work!

  8. Helpful (1)

    "PCA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Accredo Health part-time

    Pros

    Everything is great at this company

    Cons

    Nothing is bad with this company


  9. "Patient Care Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Patient Care Advocate in Memphis, TN
    Current Employee - Patient Care Advocate in Memphis, TN
    Recommends

    I have been working at Accredo Health full-time (More than a year)

    Pros

    Good benefits and you can work as much overtime as you like

    Cons

    To much micromanagement depending on the supervisor

    Advice to Management

    To much micromanagement


  10. "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health full-time

    Pros

    Very good work environment, with positive staff.

    Cons

    They hire from the outside too often.