Accredo Health Reviews | Glassdoor

Accredo Health Reviews

Updated May 25, 2017
157 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Accredo Health President and CEO Tim Wentworth
Tim Wentworth
6 Ratings

157 Employee Reviews

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Pros
Cons
  • Express Scripts is a demanding fast-paced place to work (in 7 reviews)

  • Many of the customer service reps lack knowledge and empathy and are made to act like robots with no personality of their own (in 5 reviews)

More Pros and Cons

  1. "Senior Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Southbury, CT
    Current Employee - Senior Account Manager in Southbury, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Accredo Health full-time (More than 3 years)

    Pros

    Accredo has a very inviting culture.

    Cons

    A very uncertain market environment.


  2. Helpful (1)

    "Great company that cares"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Advocate in Whitestown, IN
    Current Employee - Patient Care Advocate in Whitestown, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health (Less than a year)

    Pros

    Flexible schedules...will work hard to accommodate. Not too stressful. As far as contact centers go, the callers are pretty easy going. Not everyone will be nice of course, but much better than other call center jobs I've had. The company cares about their employees and customers. Good growth opportunity, good health benefits, and great paid time off (20 days of PTO ) which is any combination of sick time or vacation. If you can stay healthy you can get a lot of vacation time.

    Cons

    Pay is a little low, but with bonus it is fair. Fortunately the bonus is very attainable if you show up on time and do your job. Only other con is the location is a bit remote, but at least close to the Interstate.


  3. "Staff Pharmacist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Staff Pharmacist in Memphis, TN
    Current Employee - Clinical Staff Pharmacist in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health full-time (More than 5 years)

    Pros

    Great people, fun place to work

    Cons

    Computer systems need some upgrades

    Advice to Management

    Keep growing the business. Improve services


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  5. Helpful (2)

    "Not worth the money"

    Star Star Star Star Star
    Former Employee - Pharmacy Technician CPhT in Pittsburgh, PA
    Former Employee - Pharmacy Technician CPhT in Pittsburgh, PA
    Doesn't Recommend

    I worked at Accredo Health full-time (More than 3 years)

    Pros

    Pay is good compared to other companies

    Cons

    Management cares more about how they look then the work of their employees

    Advice to Management

    Value your employees more


  6. Helpful (1)

    "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Home Infusion in Birmingham, AL
    Current Employee - RN Home Infusion in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accredo Health part-time (Less than a year)

    Pros

    As a home infusion RN, I've worked at 4 other home infusion companies. Accredo is by far the best. Their principles and policies match my experience so far It is a large enough company that there is real committmet and necessary resources for such things as orientation, training, continuing ed, etc.
    Many home healthcare companies hire you, let you shadow another nurse for a visit or two, then throw you out there. Despite having had many years in home infusion myself including years in management,, they actually cared enough to spend the tie and money to train me the Accredo way. Additionally, management truly cares about employees, the pay is competitive, and there is much more than lip service about their ethics and principles. Right now they are in the process of responding to a recent TJC survey, and it is quite impressive. Truly the finest home infusion pharmacy I have worked for. Also, MATCHING 401-K after a year!

    Cons

    Constantly updating IT. Don't know if this is just a current issue or a chronic one. I do appreciate that Accredo is keeping up with the cyber-age we live in, but so far it is one "new and improved" program after the other! I do like that our record keeping and charting is all done electronically, on a company-provided ipad. Charting has nevver been easier!

    Advice to Management

    Keep on doing what youre doing! I really feel like Accredo cares about me. This opinion seems to be shared with just about everyone I work with as well.


  7. Helpful (3)

    "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There really was not a redeeming quality there.

    Cons

    The management was the worst I have seen in a long time. They had their favorites and if you were not one of them you were gone.

    Advice to Management

    The noise level is unbareable


  8. Helpful (1)

    "Patient Care Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Advocate in Nashville, TN
    Former Employee - Patient Care Advocate in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Accredo Health full-time (More than a year)

    Pros

    Great work life balance, benefits and pay with bonuses.

    Cons

    Sick time and vacation time are used from the same bucket. Forced to used PTO for days missed.

    Advice to Management

    Improve training for PCA's and Supervisors to provide better employee support


  9. "My experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Advocate in Orlando, FL
    Current Employee - Patient Care Advocate in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Accredo Health full-time (More than a year)

    Pros

    40 hours a week & bonuses last pay period of the month

    Cons

    Can't advance in the company due to favortism. The pay should be more.

    Advice to Management

    Pay more attention to whats going on in the call center


  10. Helpful (2)

    "Company lacks consideration for employees."

    Star Star Star Star Star
    Former Employee - Infusion Nurse in Greensboro, NC
    Former Employee - Infusion Nurse in Greensboro, NC

    I worked at Accredo Health (More than 8 years)

    Pros

    Patient population, pay, and company vehicle.

    Cons

    Accredo was bought out by Express Scripts a few years ago and hasn't been the same since. It is now purely business driven and not patient focused at all. All that's cared about is proper documentation with a ridiculously obsolete charting system. Think long and hard before taking a position with this company.


  11. "Ok company"

    Star Star Star Star Star
    Former Employee - Shift Supervisor in Memphis, TN
    Former Employee - Shift Supervisor in Memphis, TN
    Doesn't Recommend

    I worked at Accredo Health full-time (More than 8 years)

    Pros

    Good PTO policy and accruals

    Cons

    Very low salary compared to others

    Advice to Management

    Value good employees and find ways to let bad people go.


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