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    Accredo Health Reviews

    Updated April 16, 2019
    207 reviews

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    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Accredo Health President and CEO Tim Wentworth
    Tim Wentworth
    26 Ratings

    Employee Reviews

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    Pros

    • "Fantastic Supervisors, Cutting edge therapies, work from home opportunity" (in 25 reviews)

    • "Good benefits and you can work as much overtime as you like" (in 14 reviews)

    Cons

    • "Morale is very low and no one seems to care" (in 8 reviews)

    • "Call center requirements make it nearly impossible to provide excellent customer service" (in 6 reviews)

    More Pros and Cons

    1. "Good Company"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Accredo Health full-time

      Pros

      Great people and great to help others

      Cons

      None that I can recall

    2. "Culture is a understatement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Patient Care Advocate in Warrendale, PA
      Former Employee - Patient Care Advocate in Warrendale, PA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Accredo Health full-time (More than 5 years)

      Pros

      Monthly bonuses was available if you did good on your monthly goals.

      Cons

      If your not a favorite you won’t get promoted

      Advice to Management

      Be equal with your employees treat everyone the same.

      3. Join the Accredo Health team
      See Our Latest Jobs

    3. Helpful (1)

      "Intake"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Accredo Health full-time (More than 5 years)

      Pros

      Great overtime wprk from home

      Cons

      No flex time when busy

      Advice to Management

      Be equal with all employees

    4. Helpful (1)

      "Educational and customer oriented"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Benefits , salary is fair, not a difficult job

      Cons

      Micro management , no flexibility no advancement

      Advice to Management

      Develop trust in an employees skills

    5. Helpful (1)

      "A job just to add to your resume"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Pca
      Current Employee - Pca
      Doesn't Recommend

      I have been working at Accredo Health full-time

      Pros

      Full time benefits, Paid Holidays

      Cons

      Back to back to back calls, fixed schedule, short breaks, mandatory OT, bad training, low pay considering the work you have to do,

    6. "Learning Curve"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Senior Management
      Former Employee - PAC/Customer Service
      Former Employee - PAC/Customer Service
      Recommends

      I worked at Accredo Health full-time

      Pros

      Getting to research information keeps the day active and fast. Some of the trainers were effective in how they taught info.

      Cons

      Training on the computers could have been much better. Designing a system that's more user-friendly could help future employees do their job more effectively. Basically there should have been better computer system set up for trainees.

      Advice to Management

      Need more user -friendly UX and UI design. Make sure you create enough fake accounts on your system that walks trainees through multiple scenarios that employees can go over.

    7. "An overral good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Support in Memphis, TN
      Current Employee - Operations Support in Memphis, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Accredo Health full-time (More than 5 years)

      Pros

      Very flexible and relaxed environment, it is very easy to move up in the company.

      Cons

      Pay is on the lower end compared to other companies

    8. "Good place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Accredo Health full-time

      Pros

      The pay was good and benefits were good

      Cons

      Short staff for answering phone calls

    9. "Patient Care Advocate II"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Pca
      Former Employee - Pca
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Accredo Health full-time (More than 3 years)

      Pros

      Health benefits are reasonable and company involvement with social and community support is admirable .

      Cons

      Call center requirements make it nearly impossible to provide excellent customer service . Paid time off is not readly available. Everyones experience is not the same just sharing mine.

    10. "Overworked, Underpaid, Micromanaged; Don't Work Here EVER!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Accredo Health full-time

      Pros

      It was close to my apartment

      Cons

      Your work schedule is complete garbage - 11:30 AM - 8:00 PM on Monday - Wednesday, and 12:30 PM - 9:00 PM on Thursday and Friday. Management is absolutely clueless, which results in mandatory overtime to help clean up their mess - especially before and after holidays, you can get written up and or fired because of their 20 year outdated J-Phone system which frequently switches you out of break or lunch and into "default" on a whim, their entire operating system is 14 years out of date and frequently crashes or runs slower than molasses in winter. Also, you can forget about seniority meaning anything due to the aforementioned ineptitude of management, because a new hire just out of training will get moved to a better schedule, position or pay rate over you if they're popular.

      Advice to Management

      Go to an ACTUAL Pharmacy and learn how it's SUPPOSED to work!