Accretive Health Reviews | Glassdoor

Accretive Health Reviews

Updated April 26, 2017
389 reviews

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Full-time Part-time

2.4
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Joseph Flanagan
20 Ratings

389 Employee Reviews

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Pros
  • Amazing work-life balance in the Finance team (in 16 reviews)

  • It was great to have the ability to work from home or the office (in 9 reviews)

Cons
More Pros and Cons

  1. "Patient Financial Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Financial Counselor in Kalamazoo, MI
    Former Employee - Patient Financial Counselor in Kalamazoo, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Accretive Health part-time (More than a year)

    Pros

    Good pay, flexible hours, and great mid-level leadership.

    Cons

    Mid-month compensation changes that affected paycheck after the fact.

    Advice to Management

    It was a great opportunity.


  2. Helpful (5)

    "Bad core values resulted in layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Chicago, IL
    Former Employee - Solutions Architect in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accretive Health full-time (More than a year)

    Pros

    Competitive pay and benefits, except 401k is between one-and-two percent matching for managers, and none at all for Directors and above! Great culture. People are very thoughtful, welcoming, and collaborate often on projects. Project material and scope is very interesting. Great work-life balance, intended for people with families. Work-from-home anytime, and very flexible work schedule. Location couldn't be any better - downtown Chicago!

    Cons

    Fragmented software process(Scrum). Low-quality software(manually tested, if anything) that usually doesn't scale, non-maintainable, and at risk for bugs in prod. Dev team(India) usually produces low-quality deliverables and is adverse to learning new technology. Most IT folks don't want to take accountability and shrug problems away. Projects are usually over-budget, and delivered outside of the planned timeline. Priorities shift too often, with staff resources shifting project-to-project. This company does a lot of talking, but not much doing. This company doesn't care much about quality, just hitting deadlines with something that appears to work. Dev team in India isn't allowed to stay past 5pm, use only desktops, and it could take a month to approve an installation. In general, this company is not competitive in the market, strongly due to its weak IT, and inability to motivate improvement internally.

    Advice to Management

    Revisit your core values. Retain strong candidates rather than outsourcing all the work to India to save money and compromise on quality.


  3. Helpful (4)

    "I Should Have Listened..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PAs in Chicago, IL
    Current Employee - PAs in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Accretive Health full-time (Less than a year)

    Pros

    Decent Vacation
    Work Remotely
    EHR Experience
    Revenue Cycle Management Experience

    Cons

    Low Pay
    Management
    HR
    Lack of Transparency
    Team Engagement
    Inefficient Technology

    Advice to Management

    Talk to/engage your frontline...


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  5. Helpful (2)

    "Pas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Illinois in Chicago, IL
    Current Employee - Illinois in Chicago, IL
    Doesn't Recommend

    I have been working at Accretive Health full-time

    Pros

    It's a decent paying job that allow you to work from home.

    Cons

    There is no opportunity to advance. Management play by their own rules when it benefits them. They don't follow the company policy. Try to deny your vacation even if you request way ahead of time. The immediate manager does not know the job of their employees, so cannot use as a resource if a question arises.

    Advice to Management

    Please learn your employees' roles so you can help if they have questions or run into any issues.


  6. Helpful (7)

    "Run! Do NOT accept a position here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Southfield, MI
    Current Employee - Manager in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Accretive Health full-time (Less than a year)

    Pros

    There are some nice people, but ...

    Cons

    ...most managers are completely incompetent and not engaged, other than with each other in planning what bar they will go to after work every day.

    Advice to Management

    You need to be fired so that this company has a chance to succeed in any possible way. Rebranding this company and trading a current CEO for another one who already works here will NOT work!


  7. Helpful (1)

    "Understaffed!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Registrar in Kalamazoo, MI
    Current Employee - Patient Registrar in Kalamazoo, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Accretive Health full-time (More than a year)

    Pros

    sick time, decent insurance, and pto

    Cons

    Corporate management only hears from other management on site and it doesn't seem like corporate years what's going on. Site management doesn't want to listen to people coming to them with actual problems in their tech. Changes in processes are not addressed appropriately. Most management is an inner circle of friends, if you are not in the clique you will not move forward. If you show you can be dependable and know what you're doing you will have extra work piled on with no compensation. While others that continually show they cannot do their job are completely ignored and not retrained, they are given empty threats of action being taken then told they will be retrained on aspects they need help on, the retraining never happens. Can't keep people it's constantly understaffed. Unfair expectations, that some are actually held accountable for and others seem to just get away with.

    Advice to Management

    Stop hiring from your own mgmt pool, while I enjoy that fact we can get a hire bonus for people we refer, it is a policy that has bread a very cliquey work culture and when management comes off confrontational and not approachable it makes them very hard to work for. They don't listen to people that are doing the daily work, and 9 times out of 10 don't even know the processes that we are working with. Train your people and train the better, and have a training team that actually listens!


  8. "Good stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Account Representative in Warren, MI
    Former Employee - Patient Account Representative in Warren, MI
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Co-workers & Noone really bothered or pressured. Great way to get experience

    Cons

    Dead end job but mainly it was being held accountable for things out of the employees control.

    Advice to Management

    Listen to your employees suggestions!


  9. Helpful (2)

    "You can do better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits are great. The staff is great to work with.

    Cons

    Management and the Ops Leads are horrible just walking around with laptops all day not knowing how to fix anything.Advancement in the company sucks you can't get anywhere. They want you to sit in the same seat for years.

    Advice to Management

    Management does not speak to their staff. They are disrespectful. Always wanting quantity over quality you out source our work to the BSO in India.Who just so happens to mess things up and expect for the CBO to correct and fix the mistakes no giving us any credit for the millions we bring to these facilities we are bringing revenue to.


  10. Helpful (1)

    "Inpatient Coder III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Coder in Pittsburgh, PA
    Current Employee - Medical Coder in Pittsburgh, PA

    I have been working at Accretive Health full-time (More than a year)

    Pros

    Flexibility was decent and now they are asking for schedules that has to be adhered.

    Cons

    Change of flexibility of schedule, pushes for speed but quickly calls for inaccuracies..Harder to maintain productivity due to worklow and new "formula" for getting credit completing charts.


  11. Helpful (2)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    As one former director stated to me "it is what it is."

    Cons

    Major cultural training needed. A lot of Caucasian males at management level who have don't have a clue so they prey on non-Caucasian employee's skill and experience and take the credit for the work.

    Advice to Management

    Make mandatory training available to all "leads," "management" and "directors." Provide quality service to the hospitals which entrusted may poverty handicapped communities to Accretive.


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