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Accruent Reviews

Updated Jan 19, 2022

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Found 436 of over 461 reviews

3.5
66%
Recommend to a Friend
78%
Approve of CEO
Accruent President Andy Ruse
Andy Ruse
42 Ratings
Pros
  • "Everyone at Accruent is extremely supportive and they truly care about your personal well being and professional growth(in 101 reviews)

  • "open PTO, you are encouraged to take time off and they offer it without a lot of restrictions(in 37 reviews)

  • Cons
  • "very few happy customers due to some product issues but mostly the hassle of dealing with Accruent(in 66 reviews)

  • "Sometimes working remotely out of the New Orleans office can be a little inconvenient with most of the team working out of Austin(in 22 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of Accruent and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year

      Great company to grow at!

      Jan 6, 2022 - Quality Assurance Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing culture. Meaningful mission and company values. Genuine people. Lots of room and encouragement to grow within the company. Ability to work remotely.

      Cons

      Literally none. A very supportive/collaborative work environment.

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    2. 4.0
      Former Employee, more than 5 years

      The right place to work if you have the right manager

      Nov 10, 2021 - Software Support Specialist I 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Ken's beautiful face * Decent salary with good benefits * everyone always try to make it a fun environment to work * open PTO, you are encouraged to take time off and they offer it without a lot of restrictions

      Cons

      * too many non-essential processes in place, essential process are made up on the spot. too compartmentalized, you are sitting and waiting for bureaucracy to take action * lack of communication between teams

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    3. 2.0
      Former Employee, more than 1 year

      Management/Leadership has all the wrong priorities (read below)

      Oct 13, 2021 - Implementation Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is a flexible work from home policy depending on the job you have

      Cons

      Management does not care about employees as they showed little to no empathy during the pandemic. Employees got burnt out and sick from over-working. They only care about the numbers and making themselves look good to their own bosses. On top of that, the product is full of bugs and it is impossible to please customers (rightfully so). The salaries are not competitive.

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      6 people found this review helpful
    4. 2.0
      Current Employee, more than 3 years

      Cares very little if you are conservative..

      Nov 9, 2021 - Information Technology 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Opportunities to work with new technology. - Some great people work there. - Lots of employee engagement groups. - The company was good up until now.

      Cons

      - Target moves constantly. - C-level turn over is higher than I have ever seen. - Implemented vaccine mandate and will not allow exemptions for remote workers. Comply or die mentallity will create many vacancies in key roles. - Lots of employment engagement groups that are constantly flooding emails and MS Team chats with unwanted messages. Cannot complain or you will be outed as "not woke".

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      4 people found this review helpful
    5. 5.0
      Current Employee, more than 1 year

      Love my Team

      Oct 20, 2021 - Sales Development Representative (SDR) in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone at Accruent is extremely supportive and they truly care about your personal well being and professional growth. I have been in this role for over 2 years now because I enjoy working with my team and manager that much.

      Cons

      Sometimes there can be a lack of communication with upper management but it is getting better.

      Continue reading
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    6. 3.0
      Former Employee, more than 1 year

      VC - backed culture steamrolled by Fortune 500 acqusition and integration

      Oct 20, 2021 - Customer Success Manager (CSM) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Good benefits - health, dental, vision, 401(K), unlimited PTO * Remote work is very acceptable * Good work life balance

      Cons

      * A Cohesive culture has largely dissipated with the frequent turnover of leadership at the VP, SVP and Executive level * Leadership, once very transparent, now keeps employees in the dark about much, including: if any efforts are being made to address department wide issues preventing us from being successful in our roles; why the recent vacancies are not being backfilled going on 6 months; what direction our department is headed in * Lack of proper on-boarding & training materials, we are NOT set up for success * Management is aware of serious problems that require us to do work for AR, Sales, Marketing, and Renewals but when approached on these topics, have no answer on how/if these issues are being addressed *Very vague career path, no trajectory for promotion under current model and leadership * underpaid by $15-$20K compared to industry averages * lack of shared purpose or exposure to other teams in a meaningful manner * Cross functional teams going up to the SVP level regularly play "hot potato" on work and issues that need resolution, leaving the customer to suffer and become frustrated * very few happy customers due to some product issues but mostly the hassle of dealing with Accruent * Accruent makes it difficult to do business with them * the hardest part about this job is navigating internal teams and processes in an effective and quick manner * very high attrition rate

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      3 people found this review helpful
    7. 5.0
      Former Employee

      Dynamic Senior Sales Trainer Comfortable in Remote or Classroom Settings

      Oct 26, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent value propositions. Cares about the employee.

      Cons

      Long list of product lines to embrace - challenging!

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    8. 5.0
      Current Employee, more than 3 years

      Excellent company to work for

      Oct 5, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Every manager I have had has been fantastic. Have outstanding coworkers. Vision for the company is promising.

      Cons

      Underpaid vs industry standard but they have been actively working on getting up to par.

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    9. 5.0
      Current Employee, less than 1 year

      Nice

      Oct 12, 2021 - Accountant in Fort Worth, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company. Care about employees

      Cons

      None, they are caring and encouraging

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    10. 1.0
      Former Employee, more than 1 year

      Backstabbing, Predjudice White-person culture

      Nov 17, 2021 - Human Capitol Management in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get paid while they are planning to fire you

      Cons

      Racist and mysogynistic Employees climb by back-stabbing Secret meetings planning to eliminate specific people (targetted)

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      2 people found this review helpful
    Viewing 1 - 10 of 436 Reviews

    Accruent Reviews FAQs

    66% of Accruent employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Accruent 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Accruent to be culture, career development, benefits and the cons to be senior leadership, management, compensation.

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