Accruent Reviews | Glassdoor

Accruent Reviews

Updated February 10, 2017
227 reviews

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2.9
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Accruent CEO John Borgerding
John Borgerding
2 Ratings

227 Employee Reviews

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Pros
  • Accruent offers open PTO, VTO (volunteer time off), and a 401(k) with 6% matching (in 23 reviews)

  • They have all the standard snacks, beer and games in the break room, and have a lot of company social events for people who wish to partake (in 20 reviews)

Cons
  • The work/life balance is completely out of control as well (in 11 reviews)

  • Operations is a mess - while there are good people all over the place, no one really directs them (in 11 reviews)

More Pros and Cons

  1. "Great new vision and spirit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer
    Current Employee - Developer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accruent full-time (More than 3 years)

    Pros

    The new CTO has brought a huge breath of new fresh air into the development and product organization. When I came to Accruent we had a disorganized roadmap and the work was ok but in 2017 it has a solid and interesting roadmap around becoming the leader in IOT. A revived vision and mission has set the tone for a great year, including a great workspace.

    Cons

    Not to many, the company seems to have a renewed vision, transparent CEO and clear goals. Please keep up the energy and enthusiasm with your teams

    Advice to Management

    Keep hiring execs like our CTO and SVP of services.


  2. Helpful (4)

    "Nice enough but you'll be broke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accruent full-time

    Pros

    Friendly coworkers and a youthful/very Austin vibe.

    Cons

    Horrible pay and escalating responsibilities at no increase in pay to back fill the positions of people who left for better pay.


  3. Helpful (1)

    "Great entry level place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Associate in Austin, TX
    Former Employee - Quality Assurance Associate in Austin, TX
    Recommends
    Positive Outlook

    I worked at Accruent full-time (More than a year)

    Pros

    Great culture, seemingly very open about their business and strategy. They did a great job of hiring and recruiting. Fun atmosphere with after work parties and employees were encouraged to volunteer in the community. It is a great place to learn and grow.

    Cons

    Turnover was a bit of an issue, even though the company seemed to be moving in the direction of paying more to keep good, experienced people. Lots of organizational changes just within the 16 months that I was there - many times change is good, but it seemed like we weren't trying things long enough to see if they were effective or not.

    Advice to Management

    I can't be too critical because they hire great people and make a lot of good business decisions. They do seem to be walking a razor thin line of keeping just enough people from an acquisition to keep it afloat, hopefully that doesn't bite them some day.


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  5. Helpful (5)

    "Manager Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Development in Boston, MA
    Current Employee - Manager Development in Boston, MA
    Neutral Outlook
    No opinion of CEO

    I have been working at Accruent full-time (More than 3 years)

    Pros

    The people here seem to try to be honest and up front. Once a decision is made they seem to mobilize quickly to accomplish it.

    Cons

    Process heavy. Got the form but not the root or function. For example in trying to adopt Agile practices they have all developers following scrum practices, but are not allowing teams to form.

    Advice to Management

    They are on a fast pace to grow by acquisition, but they've got to figure out to maximize the people and technologies they have acquired. Or else they will end up with a big "junk drawer"


  6. Helpful (10)

    "Disconnected Exec Team - Difficult Environments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pflugerville, TX
    Former Employee - Anonymous Employee in Pflugerville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accruent full-time (More than a year)

    Pros

    Really smart people to work with. Great culture. Open PTO. Happy Hour twice a month.

    Cons

    Work life balance is challenging at best. The executive team, specifically the CEO, is non-existent. There were many front line people in Austin that had no idea who he was. For a company the size of Accruent, that is a problem given that they pride themselves on transparency. The new CTO is a breath of fresh air and is committed to positive change but I question his ability to execute as the ship will take a long time to turn around. Many good people are leaving, which is leaving a large hole in talent.

    Advice to Management

    Get back to your roots of being connected with the entire company. Be open and honest. There is a growing distrust of executives in the organization that did not exist in previous iterations of the e-team.


  7. Helpful (10)

    "It's alright."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Accruent full-time (Less than a year)

    Pros

    Good culture, biweekly happy-hours, free snacks and coffee, fun events. A good way to get job experience if you're fresh out of college. It's a relatively small company, so it's not hard to get visibility with the C-Team.

    Cons

    Culture doesn't pay the bills.

    They adhere to the High Potential, Low Experience (HPLE) doctrine. This is, as far as I can tell, a psychological method used to make recent graduates feel like they've "really been given a chance", while allowing the company to underpay them. Accruent also labels itself as a Meritocracy, which again seems to say "Sure, we're underpaying you now, but if you work real hard we'll definitely promote you". The thing is, most people don't stay long enough for that to matter.

    Then there's the matter of bonuses. Bi-yearly bonuses sound great on paper, but if the company doesn't meet a certain percentage of its EBITDA target, the bonuses get postponed indefinitely. In all honesty, that makes perfect sense. The company can't magically produce the money to pay bonuses out of thin air. However, what the company can do is set a more realistic EBITDA target.

    Most people I've spoken to are unhappy with their compensation. The general consensus seems to be "Get in, get your job experience, and get out".

    Advice to Management

    Culture is cool, but money motivates. People would probably be more likely to stick around if you paid more competitively.


  8. Helpful (12)

    "Mixed emotions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Functional Consultant in Austin, TX
    Former Employee - Functional Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accruent (More than a year)

    Pros

    Good company for fresh grads.
    Nice atmosphere young and vibrant

    Cons

    Very low pay.
    High employee turnover.

    Advice to Management

    Pay better.


  9. Helpful (20)

    "Avoid this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend

    I worked at Accruent full-time (More than a year)

    Pros

    Co-workers are great at lower levels. Most are hard-working and fun to work with.

    Cons

    There is a reason for the high turnover. Upper management is disconnected and can't seem to set a consistent direction. Pay is sub-par and the company culture is set up to discourage employee retention. Only the few are rewarded, and many highly motivated, top contributors are ignored.

    There are not enough experienced staff to guide the just-out-of-college newbies, leading to a growing backlog of code-debt and difficult to maintain software.


  10. Helpful (23)

    "Terrible company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Austin, TX
    Former Employee - Sales Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accruent full-time (More than a year)

    Pros

    If you are straight out of college, there are some interesting opportunities if you are willing to work long hours with below average pay. They have a lot of t-shirt if that is your thing.

    Cons

    Management is incompetent and don't stay for long. If you are good at your job you are not rewarded but perceived as a threat. This company is all about high potential low experience young people. Years of experience, wisdom from maturity are not valued at all. The stack ranking is demoralizing and made me hate this place.

    The product roadmap is nothing more than smoke and mirrors. There are too many products, they don't communicate with each other and no one knows what any of them do or which markets they serve. Communication is non-existent. A sales rep was actually selling a product that had been discontinued but no one ever bothered to tell him.

    At the annual customer conference sales staff can attend but are not allowed to eat with the customers. They are not even given enough per diem to cover meals at the conference hotel. They have to leave the hotel to find a fast food meal they can afford.

    They make you take a personality test to decide your "color". They talk about culture being the most important factor at Accruent but it is just lip service. The whole experience of working at Accruent was depressing and demoralizing from beginning to end.

    Oh and forget about ever getting a bonus!

    Advice to Management

    Stop acquiring companies and just consolidate your story on what you already own. Don't make acquisitions just to maintain EBIDTA.

    Appreciate your experienced staff!


  11. Helpful (4)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Accruent full-time (More than a year)

    Pros

    Great people and environment to learn and grow. You are encouraged to take on more responsibility and grow professionally.

    Cons

    Low on the salary range. There is constant change, particularly in people as they mature in their individual roles and seek other opportunities.

    Advice to Management

    Go back to the era of open dialogue throughout the company. The C level engagement is lacking when compared to previous years and lends to the belief that leadership is disconnected.



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