Accruent Reviews | Glassdoor

Accruent Reviews

Updated September 16, 2017
251 reviews

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2.8
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Accruent CEO John Borgerding
John Borgerding
18 Ratings

251 Employee Reviews

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Pros
  • Accruent offers open PTO, VTO (volunteer time off), and a 401(k) with 6% matching (in 25 reviews)

  • Job is portable, work from home frequently (in 10 reviews)

Cons
  • The work/life balance is completely out of control as well (in 11 reviews)

  • Pay is below market value, hire inexperienced people (in 11 reviews)

More Pros and Cons

  1. Helpful (9)

    "Demanding, but Great Learning Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teams Are Small I'll Keep That Private ; ) in Austin, TX
    Current Employee - Teams Are Small I'll Keep That Private ; ) in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accruent full-time (Less than a year)

    Pros

    -Unlimited PTO (SERIOUSLY)

    -Job is portable, work from home frequently

    -Very fun place to work with frequent team and company-wide events that are done just for fun

    -Office loaded with amenities including free snacks, soda, Starbucks coffee, a gym, pool, ping pong, video games, etc.

    -Access to exciting projects

    -High potential low experience hiring model gives many people an in-road to the tech industry when they wouldn't otherwise have one.

    -Great benefits. 401K match up to 6%. Health and Wellness expense reimbursement program. Student loan lottery. Access to a doctor phone consultation service (teladoc). The list goes on.

    -My pros outweigh my cons.

    Cons

    -HPLE hiring model (as mentioned above) means that pay is below market. That being said, you won't be destitute. And Accruent is immediately up-front about the fact that pay is below market. I feel that that's fair; a certain amount of risk comes with hiring low experience employees, and obviously lower wages/salaries are necessary to offset that risk.

    Accruent actually celebrates employees who levy the experience they gained here to go get a higher paying job elsewhere. This is called "positive attrition".

    You could sort of consider this place a grad school that pays you to attend. It's an excellent environment to cut your teeth, learn the industry, and get involved in a ton of projects to build out your resume.

    -Frequent acquisitions means the building metaphorically turns upside down once or twice a year and an enormous influx of work / process adjustments leaves many people stressed and scrambling

    -Departments often have low head count for their work volume; expect to work plenty of overtime.

    -Because of frequent acquisitions, product development/innovation can fall by the wayside and at times customers can grow frustrated with the lack of updates / improvements to functionality.

    Advice to Management

    I love working at Accruent. My main bit of advice would be to make sure your departments are sufficiently staffed to handle their work loads. I feel that we're perpetually playing catch-up. If need be, maybe hire more independent IT contractors to help with the initial post-acquisition scramble.

    The new members of the C team are far more process oriented than in previous years; I often joke that "the adults have entered the room." I think this bodes well for the company moving forward. We need to standardize, standardize, standardize, and that seems to be your major initiative. "Strengthen the Foundation to Accelerate Growth."


  2. Helpful (4)

    "Stepping stone place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accruent full-time

    Pros

    They'll hire people who are looking to transition to a new role, so if that's you then you can use it like an internship to get the experience you need to get a real job.

    They have open PTO, flex hours and they let you work from home. The work/life balance is good, so if you don't really care about money and want to be able to focus on other things, then it may be a good fit.

    The office in the Domain is nice and they have all the standard tech company office perks like a gym, snacks, ping pong, etc.

    The people there are usually pretty nice. They screen for IQ and personality and do a good job of weeding out toxic people and idiots.

    Cons

    The pay is so far under the market rate it's absurd, like devs making low 50's. You'll never get the 5% bonus the recruiters tell you about. They have the money to pay their people a fair wage but they never will.

    Turnover is really high and they don't retain enough talent to do anything interesting of innovative with their software even if they wanted to. Everything's basically in maintenance mode; some of the products are a mess. Upper management only really cares about milking EBITA and has no ambitions beyond that. They really want to be Google but really they're somewhere between Dell and Walmart.

    It's a little process heavy at times, and it can be hard to get any actual work done in between meetings.

    Advice to Management

    The forced corporate culture thing doesn't make up for your race to the bottom pay, even if you want to pretend it's a "model".

    Also your fake reviews are way too obvious. No real employee has ever gone on here and gushed about how the C team has "vision".

  3. Helpful (1)

    "Great place to boost your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accruent full-time (Less than a year)

    Pros

    - Strong culture focused on values that they ACTUALLY follow
    - Great ability to have increased responsibility that you wouldn't find in a larger company
    - Excellent work/life balance in most roles
    - Great looking office with some good amenities (Onsite Gym, Yoga studio, video games, pool, ping pong, etc.)
    - Ability to move horizontally and vertically at this company

    Cons

    - Pay is under market
    - Some fringe benefits could be better (lower deductibles, free lunch, more wellness dollars)

    Advice to Management

    - Don't be afraid to add headcount to an overworked team
    - There has been major improvements to communication to the company - keep those going


  4. Helpful (6)

    "Wonderful place to start career or take on new roles."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Accruent full-time (More than a year)

    Pros

    This company fun. There is a big emphasis on having a culture.
    HPLE middle management actually understands/relates to ICs.
    Will hire young, low experience individuals.
    Company is full of very bright people.
    Overall positive and upbeat environment.

    Cons

    Low, low, low, low pay.
    The very second these HPLE employees gain experience they jump ship.
    HR actively and aggressively recruits women and minorities for technical roles to meet an arbitrary goal of increasing workplace diversity by 20% (Questionably ethical)

    Advice to Management

    Pay your people more. It really is that simple. Experienced people have better work performance. Products, support, management, and morale would all improve.

    HR needs revise their outdated resolution to perceived workplace injustices.


  5. Helpful (5)

    "Lacks competitive pay, among other things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Open PTO
    Work from home
    Excellent lower level coworkers
    Freedom to introduce and implement improvements

    Cons

    Management heavy
    Constant changes in HR processes
    Very uncompetitive pay for positions
    No room for pay negotiation
    Management goes against technical recommendations made experts in their field

    Advice to Management

    Do not sacrifice quality for the bottom line.


  6. Helpful (6)

    "Keep Looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    At this point, it is a paycheck.

    Cons

    The long and short of it, believe the negative reviews. The cons are too numerous to list. I wish I could side with the positive reviews, I really do, but there is nothing about the organizational direction and leadership that leads me to believe they are interested in providing clients what they need. They are very interested in applying renewal fee uplifts to get the company into a position of "For Sale," no matter the cost to employees or clients. Life-Work Balance, forget about it... Work-Work Balance until they "transition" you.


  7. Helpful (3)

    "Needs some improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Accruent full-time (More than a year)

    Pros

    Great manager support
    Flexible work environment

    Cons

    As a recent acquisition, lack of cohesion between main office and satellite locations
    Not all employees happy about purchase so bad feelings/attitudes about it linger
    Not enough money reinvested in software updates

  8. Helpful (6)

    "Get in, get experience, get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accruent full-time

    Pros

    It's good place to get experience if you need to build your resume.

    Cons

    This company is a serial acquisition company. They buy companies, lay off a bunch of people, keep a few around until they sunset the product.

    They are not open about lay offs. Employees are in tbe dark, and that negatively impacts morale.

    Low pay.

    Advice to Management

    Pay people market wages.


  9. Helpful (2)

    "Great Company to Start a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Accruent full-time (More than a year)

    Pros

    Accruent is a great company to start your career at. There are many opportunities for growth, and management is willing to work with you to help you achieve your career goals. The responsibility to be successful is in your hands, but management gives you the tools to achieve it.

    The people here are great. Because Accruent puts a lot of emphasis on hiring intelligent peoples who align with their values, the vast majority of your coworkers are smart driven individuals. A few people manage to slip through the cracks, but as a whole, the company is filled with good people.

    Cons

    The pay is below the market rate.

    Advice to Management

    Keep hiring for values fit and make sure that there continue to be plenty of opportunities for growth. Obviously, higher pay would keep some people around longer, but a lot of us are here because company culture and career development are of utmost importance.


  10. Helpful (8)

    "Deathstar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accruent full-time

    Pros

    Okay place to go directly from college.

    Cons

    All acquisition technology automatically goes into maintenance /sunset mode.
    Acquired companies have a 3-5 life after acquisition.
    Center of Excellence = Lay off
    No career path unless in 20's and are significantly undervalued

    Advice to Management

    Self serving but they are able to convince many to drink the koolaide
    Most management are HPLE's at being leaders
    Learn not to lie so freely


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