Accurate Background Reviews | Glassdoor

Accurate Background Reviews

Updated July 29, 2018
53 reviews

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3.3
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Dave Dickerson
37 Ratings

53 Employee Reviews

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Pros
  • "company is growing significantly" (in 8 reviews)

  • "Lots of flexible shifts to give you a good work-life balance" (in 4 reviews)

Cons
  • "High voljme of calls, promotion with in the customer service department is based on who you know, not what you know" (in 2 reviews)

  • "This company is growing a ton and becoming a top competitor in the industry, so naturally there are going to be growing pains and restructuring" (in 2 reviews)

More Pros and Cons

  1. "Great place to work if you don’t like interacting with people but very amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Criminal Research Specialist in Irvine, CA
    Current Employee - Criminal Research Specialist in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (Less than a year)

    Pros

    They constantly show employees appreciation for their work and contribution towards the companies success . Great benefits & pay .

    Cons

    Little to no human interaction. You’re constantly on computers every day. You have a meeting with your supervisor once a month and it’s hard for them to know you as a person so I can imagine development is a challenging step . You’re work is counted down to the minute by a computer formula so they know if you’re truly working or not so if you meet your goal you’re fine but most people do so it’s hard to stand out from others

    Advice to Management

    Have supervisors interact with their team more to learn who would like to cross train or possibly develop


  2. Helpful (1)

    "Client Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in Irvine, CA
    Current Employee - Client Services Representative in Irvine, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than a year)

    Pros

    Growing company with some room of advancement.

    Cons

    Repetitive job, micromanagement, almost no contact with other employees or managers, mandatory overtime, every moment of your day is scrutinized by management to keep you working hard. Raises a small and far between.

    Advice to Management

    Stop adding rules that make the job miserable.

  3. "Criminal Researcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Accurate Background full-time

    Pros

    Relaxed working Atmosphere and opportunity for overtime

    Cons

    Training not detailed enough. No offsite training

    Advice to Management

    More Detailed Training


  4. "Handled phone calls adhering to background check status and updates on report information."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Irvine, CA
    Former Employee - Client Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Accurate Background full-time (More than a year)

    Pros

    Overtime is highly recommended for bonuses and incentives

    Cons

    Repetitive data entry, angry clientele

    Advice to Management

    Micromanaging was a bit difficult to overcome. Less leads and supervisors would make the teams better


  5. "Employee review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Irvine, CA
    Former Employee - Senior Software Engineer in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Accurate Background full-time (More than a year)

    Pros

    Friendly environment, casual dress code, lots of pto

    Cons

    Old technologies, extends 40 hrs a week


  6. Helpful (2)

    "Strategic Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Accurate Background full-time

    Pros

    Growing company earning marketshare; coming up on the bigger screening companies.

    Cons

    It's one thing to value clients; it's another thing to allow clients (low margin ones at that) to run your company. Substantial confusion between Account Management and Customer Service tasks; if you expect your AMs to bring in revenue, don't make them customer service agents. Also - inexperienced, immature and intimidated middle management is costing the company big time with finicky managerial practices - hope the exec level knows what's going on.

    Advice to Management

    Keep an eye on your middle management; bad decisions costs $


  7. Helpful (4)

    "Criminal research"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Easy work, meet nice people, nice work space, fun competitions

    Cons

    So much favoritism happens here. If you know someone higher up, you will get a better position. The "production" workers are treated horrible. They are restricted from certain things that the rest of the company have. They are the lowest paid and treated like grunt workers. You are there to hit your numbers and even when you do they want more. At the same time, they treat you like a child by taking away business essentials because "it's a distraction".

    Advice to Management

    Treat everyone with the same respect. Treating the low paid production workers like children will cause higher turn over.

  8. "Move Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verification Specialist
    Current Employee - Verification Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than a year)

    Pros

    Amazing working atmosphere, Opportunity for growth. This is a great job for young adults just entering the workforce.

    Cons

    The pay isn't that great. Doesn't honor a degree if you have one.


  9. Helpful (3)

    "Exempt Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than 3 years)

    Pros

    There are many opportunities for employees who are just starting their career as well as those who are established in the workforce. This is a fast-paced environment with an entrepreneurial spirit. Great group of people who care about their jobs and their clients. The company does of good job recognizing performance.

    Cons

    As with any fast-growing company, things change rapidly; and communication of all the changes is challenging.


  10. Helpful (4)

    "Flexible, Fun, and Making Moves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than a year)

    Pros

    The CEO genuinely cares about his company and his people, as is evident by his showing up every day and getting to know team members. Schedules are flexible allowing for great work-life balance. The office culture is fun and laid back. New executives have been brought on board who are instilling a fresh, new outlook to internal relationships and operations. I only see great things ahead for this fast growing company.

    Other perks: Generous benefits, 401K match, health and fitness incentives, Honda Center suite and Angels Stadium season tickets, onsite massages, social events, personable executives.

    Cons

    This company is growing a ton and becoming a top competitor in the industry, so naturally there are going to be growing pains and restructuring. Teams and leaders who do not align with the direction of its future and are left behind.

    Advice to Management

    I wish there were more leadership workshops for management. I think the workforce would really benefit from more inspiring management that exposes and fosters potential in every team member.


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