Accurate Background Reviews | Glassdoor

Accurate Background Reviews

Updated March 30, 2018
48 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dave Dickerson
32 Ratings

48 Employee Reviews

Sort: PopularRatingDate

Pros
  • company is growing significantly (in 7 reviews)

  • Lots of flexible shifts to give you a good work-life balance (in 4 reviews)

Cons
  • High voljme of calls, promotion with in the customer service department is based on who you know, not what you know (in 2 reviews)

  • This company is growing a ton and becoming a top competitor in the industry, so naturally there are going to be growing pains and restructuring (in 2 reviews)

More Pros and Cons

  1. Helpful (2)

    "Exempt Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than 3 years)

    Pros

    There are many opportunities for employees who are just starting their career as well as those who are established in the workforce. This is a fast-paced environment with an entrepreneurial spirit. Great group of people who care about their jobs and their clients. The company does of good job recognizing performance.

    Cons

    As with any fast-growing company, things change rapidly; and communication of all the changes is challenging.


  2. Helpful (1)

    "Strategic Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Accurate Background full-time

    Pros

    Growing company earning marketshare; coming up on the bigger screening companies.

    Cons

    It's one thing to value clients; it's another thing to allow clients (low margin ones at that) to run your company. Substantial confusion between Account Management and Customer Service tasks; if you expect your AMs to bring in revenue, don't make them customer service agents. Also - inexperienced, immature and intimidated middle management is costing the company big time with finicky managerial practices - hope the exec level knows what's going on.

    Advice to Management

    Keep an eye on your middle management; bad decisions costs $

  3. Helpful (2)

    "Criminal research"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Easy work, meet nice people, nice work space, fun competitions

    Cons

    So much favoritism happens here. If you know someone higher up, you will get a better position. The "production" workers are treated horrible. They are restricted from certain things that the rest of the company have. They are the lowest paid and treated like grunt workers. You are there to hit your numbers and even when you do they want more. At the same time, they treat you like a child by taking away business essentials because "it's a distraction".

    Advice to Management

    Treat everyone with the same respect. Treating the low paid production workers like children will cause higher turn over.


  4. "Move Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verification Specialist
    Current Employee - Verification Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than a year)

    Pros

    Amazing working atmosphere, Opportunity for growth. This is a great job for young adults just entering the workforce.

    Cons

    The pay isn't that great. Doesn't honor a degree if you have one.


  5. Helpful (4)

    "Flexible, Fun, and Making Moves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than a year)

    Pros

    The CEO genuinely cares about his company and his people, as is evident by his showing up every day and getting to know team members. Schedules are flexible allowing for great work-life balance. The office culture is fun and laid back. New executives have been brought on board who are instilling a fresh, new outlook to internal relationships and operations. I only see great things ahead for this fast growing company.

    Other perks: Generous benefits, 401K match, health and fitness incentives, Honda Center suite and Angels Stadium season tickets, onsite massages, social events, personable executives.

    Cons

    This company is growing a ton and becoming a top competitor in the industry, so naturally there are going to be growing pains and restructuring. Teams and leaders who do not align with the direction of its future and are left behind.

    Advice to Management

    I wish there were more leadership workshops for management. I think the workforce would really benefit from more inspiring management that exposes and fosters potential in every team member.


  6. Helpful (2)

    "Good if you stick with it and make the effort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time

    Pros

    Flexible schedule, many different departments with opportunities. Casual dress code and great coworkers. Free meals on occasion. Lots of overtime available. Departments work together to get job done.

    Cons

    Work can be repetitive and peak season overtime can lead to burnout. Management has their pets who get preference over others. Pay is on the low side.

    Advice to Management

    Overall it's great. Provide positive feedback so we can keep going during busy time when we are burning out. Sit with us when we are in this season to see we are doing our best and help find realistic solutions to make it better for all. An increase in pay to be more competitive would be nice too. It would also help retain those who really go above and beyond on a consistent basis.


  7. Helpful (8)

    "Ruuuuun! Just like Office Space"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accurate Background full-time

    Pros

    You get to see what it's like to work at a company like Initech from Office Space, with bosses as bad as Lumberg.

    Cons

    - Micromanagement
    - No room for growth
    - Stuck in the 90's
    - Unqualified managers
    - Depressing

    Advice to Management

    Quit

  8. Helpful (4)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Irvine, CA
    Current Employee - Customer Service in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than a year)

    Pros

    Looks like the company is growing. Lots of OT opportunities, Bonuses are available and paid early (nice surprise at Christmas). The operations leadership is engaged and friendly. The owner still walks around. Nice things are done like breakfasts, lunches, fitbit challenges. Lots of cross training happening, people are moving around and up, that's promising. I have worked in far worse companies.

    Cons

    none what so ever ever

    Advice to Management

    none


  9. Helpful (2)

    "Good Place, Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research in Irvine, CA
    Current Employee - Research in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Accurate Background full-time (More than a year)

    Pros

    Looks like the company is growing. Lots of OT opportunities, Bonuses are available and paid early (nice surprise at Christmas). The operations leadership is engaged and friendly. The owner still walks around. Nice things are done like breakfasts, lunches, fitbit challenges. Lots of cross training happening, people are moving around and up, that's promising. I have worked in far worse companies. These people seem to really care about staff.

    Cons

    It's a production job and at times the stress level is high and the task is repetitive but that's the role so what can you do. Overall they try to make it as enjoyable as possible

    Advice to Management

    Looks like you are doing the right things. Keep talking to production employees and maybe train supervisors more on management style.


  10. Helpful (2)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Accurate Background full-time (More than a year)

    Pros

    Good company to work for, good benefits, flexibility in schedule, pto is 5 hour every 40 paid hours, great bonuses at the end of the year.

    Cons

    High voljme of calls, promotion with in the customer service department is based on who you know, not what you know.


Showing 48 of 50 reviews
Reset Filters