Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated May 16, 2018
315 reviews

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2.8
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Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
158 Ratings

315 Employee Reviews

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Pros
  • "You typically get to work alone, unless changing shifts or second/third is required" (in 12 reviews)

  • "Plenty of downtime, good pay with no schooling, the coworkers, fast accumulation of vacation time" (in 11 reviews)

Cons
  • "Long hours with no break because you work by yourself" (in 30 reviews)

  • "upper management unwilling to acknowledge disconnect between numbers from reports and front line experiences" (in 17 reviews)

More Pros and Cons

  1. "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Irving, TX
    Current Employee - Manager in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 5 years)

    Pros

    Benefits are the best of any job I have had!

    Cons

    Hard to move up in the company.


  2. "Nice atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager
    Former Employee - Center Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    pay, benefits and you get to work by yourself

    Cons

    The pay was good. Work by yourself.

    Advice to Management

    Install windows and cameras in the stores.

  3. "Great to me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Sacramento, CA
    Former Employee - Teller in Sacramento, CA

    I worked at Ace Cash Express (Less than a year)

    Pros

    Less supervision
    Great vacation time off
    That pray was okay

    Cons

    A lot of work with not enough pay


  4. "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Ace Cash Express full-time

    Pros

    learned thr banking system. Works by yourself

    Cons

    no weekends off very boring orking by yourself

    Advice to Management

    LEarn to manage employees and schedules better


  5. Helpful (1)

    "IS Leadership Is Second To None"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior User Experience Designer in Dallas, TX
    Former Employee - Senior User Experience Designer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Look, I’ve had many jobs over my career, but ACE was and is the biggest highlight of my career. While I was only there for under a year, in that short time I saw my boss receive a promotion (and several others in different departments) and a complete culture shift to having a focus on truly rolling out realistic deliverables that really served the customer first. Had I not received an opportunity of a lifetime, I would still be there.

    James Breen, my direct manager is one of the top humans I’ve ever met. He empowers you to do your job that you were hired for. No ego, true inclusivity in the design process and zero drama. Which in itself deserves an award. Axel, my boss’s boss is also a stand up guy and went out of his way to accommodate my Onboarding requests. And last but not least, Jason, the VP Of IS is such a man of character. I was able to participate in what they called fun club and he was willing to dress as a pink fairy with a tutu as a prize to the winning team. You cannot ask for better leadership, work environment or quality of people.

    If you get the chance to work at ACE don’t mess around and jump at the opportunity. Seriously, I was a bit hesitant at first due to the industry, however ACE single handedly help revive my passion and my career.

    While I can’t speak for other departments, I can speak to HR. In my time there I worked with Justin Yow (recruiter) who is a super nice guy, Susan Wells who single handedly implemented gas delivery as an employee perk (ps I miss this perk) and even helped the security guard when she lost her mother.

    Phenomenal people with a focus on the right people and customers.

    Cons

    There really weren’t any. Just had a once in a lifetime opportunity otherwise I would still be there. Truly a great place.

    Advice to Management

    Keep promoting from within and keep the gas delivery employee perk. It’s amazing!


  6. "Not an Employee Focused Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    It can be slow at times.

    Cons

    Benefits not so good. Overworked in the stores & when you call support they are not very helpful. Can be a hassle working alone in a store when it gets busy. No set lunch or breaks. Once during a snow storm the city was basically shut down but they emailed to let us know to leave home early and come to work, power didnt even work at the store!! They put way to much pressure on the employee when its being shopped.

    Advice to Management

    Be more employee driven, store associates deserve alot of credit, they hold the company together!


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Oxnard, CA
    Current Employee - Sales Associate in Oxnard, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    Helping customers , professional environment, hours are not too bad depending on where you work , not too stressful but does have its days

    Cons

    Having to drive to other farther stores without no mileage reimbursement, pay is not bad but could be better , commission is okay

    Advice to Management

    Have more training for the employees when new products come out, hire reliable workers , recognize when we’re doing good not just when we’re not

  8. "I worked under a center manager who was very tenured and experienced. She really showed me the ropes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Spring, TX
    Former Employee - Customer Service Associate in Spring, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Job security. During the time I worked here I was able to attend school and also work full time because my schedule was four days on and three days off. Who can beat a schedule like that?

    Cons

    The job consisted of working alone some days for long hours. Being short staffed during busy times was also a drawback. The managed forced us to sell the debit cards which seemed unfair to customers who didn’t want them.

    Advice to Management

    Put more people in the centers during busy times so customers don’t walk out. Trust your associates to sell when appropriate and not force people to buy debit cards.


  9. "Center manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Pros

    The customers make the job worth it.

    Cons

    Can't leave location until end of day close. 11-12 hour work days.


  10. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    Working with awesome people. My district manager is the one of the best managers ive ever worked with. Very comperable pay.

    Cons

    Long hours. Often under staffed. Can get busy at times so be prepared to work. Overall great place to work though.


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