Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated August 12, 2018
324 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
165 Ratings

324 Employee Reviews

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Pros
  • "You typically get to work alone, unless changing shifts or second/third is required" (in 12 reviews)

  • "Plenty of downtime, good pay with no schooling, the coworkers, fast accumulation of vacation time" (in 11 reviews)

Cons
  • "Long hours, schedule not consistent week to week, no a lot of opportunities to move up" (in 31 reviews)

  • "upper management unwilling to acknowledge disconnect between numbers from reports and front line experiences" (in 17 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time

    Pros

    Good pay for the job

    Cons

    Work all day no outside breaks


  2. "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager
    Current Employee - Center Manager
    Recommends
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    Good Benefits, pay is based on experience, yearly reviews.

    Cons

    Long hours, schedule not consistent week to week, no a lot of opportunities to move up

  3. "Service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Only thing good about the company was the experience i received

    Cons

    The hours are crazy management is crazy every thing was crazy


  4. Helpful (1)

    "Excellent Place to Work Hard & Be Rewarded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Irving, TX
    Current Employee - Manager in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    There is lots of integrity in management and it's a nice place to work with good people. I love my co-workers.

    Cons

    The industry has a somewhat bad reputation, but ACE has a lot of integrity in dealing with the customers they serve. I've seen it first hand in everyone important: a sense of doing the right thing by the people who need the products ACE offers.


  5. "Base Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Good Team work an bonuses

    Cons

    Can be some what stressfull


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Great company to work for.

    Cons

    None that I can think of.


  7. Helpful (1)

    "If you are a brown noser you will do great here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Or Above in Irving, TX
    Former Employee - Manager Or Above in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ace Cash Express full-time (More than 10 years)

    Pros

    Lots of great people until you go above mid level management. I loved working here once upon a time.

    Cons

    Management treats people like garbage. If your one of your VP or Directors “people” you can get away with murder. Accountability does not exist here. To help pay a fine for shady collections practices they let a ton of people go. Maybe if you had the proper monitoring in place that never would have happened.

    Advice to Management

    Keep letting tenured people walk, it’s great for morale. You have no loyalty to employees, try treating people like humans once in a while.

  8. "Good company, benefits are getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Alone time, works at store by yourself.
    Security procedures are spot on.
    Locations close to public transit, not entirely necessary to drive.

    Cons

    Long shifts, approx. 12 hours.
    Once you start your shift, you can’t leave... bring your food!
    Management can be a little floppy (subjective).


  9. "employee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Ace Cash Express part-time

    Pros

    learning about money and different types of checks.

    Cons

    you do alot of loans. you don't get a lunch. you can't leave the building til your shift is over. the hourly pay is bad.


  10. "Nice atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager
    Former Employee - Center Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    pay, benefits and you get to work by yourself

    Cons

    The pay was good. Work by yourself.

    Advice to Management

    Install windows and cameras in the stores.


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