Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated October 3, 2018
332 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
170 Ratings

332 Employee Reviews

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Pros
  • "You typically get to work alone, unless changing shifts or second/third is required" (in 12 reviews)

  • "Plenty of downtime, good pay with no schooling, the coworkers, fast accumulation of vacation time" (in 11 reviews)

Cons
  • "Long hours, schedule not consistent week to week, no a lot of opportunities to move up" (in 32 reviews)

  • "You also work alone most days which means no breaks or lunches, which is highly illegal in this state" (in 18 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time

    Pros

    Good pay for the job

    Cons

    Work all day no outside breaks


  2. "Hard job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time

    Pros

    Bonuses without any real limit.

    Cons

    Long hours. No lunch break

  3. "Not as good as it looks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Center Manager in Philadelphia, PA
    Current Employee - Service Center Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 10 years)

    Pros

    I really have nothing good to say about this Company

    Cons

    Flexibility-If you are sick you can’t call out if you want to go to school The have a problem with that as well
    Respect - No one respects each other in this company
    Leadership- Management is a joke
    Accountability - No one is held accountable for their actions, or they pick and chose who should be held accountable
    Drama- Drama all around Management spreads rumors and talks abound employees to employees

    Advice to Management

    Management should really take a look at who they have leading their team. All rules should apply to all employees. Favoritism should be a No! No! Value your employees don’t treat them as a number. Maybe they should implement lunch breaks, their employees may stay around a little longer. They need to hire more people so when a emergency arises they can adjust. And stop having regular center employees do District managers job. They are on the same level as a regular center manager, why should they be doing audits, schedules, hiring etc. also fair wages need to be implemented there is not reason a second should be making way more than the center manager when the center manager has way more experience and a trainee should not come in making the same amount as the trainer


  4. "Great place to work if you are a student."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Msr in Baytown, TX
    Former Employee - Msr in Baytown, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Easy going job. Alot of down time throughout the day. So if you are a student you can get some studying done or homework finished.

    Cons

    Opening and Closing shifts were not fun. It would be left to only one person per store to close and open so safety was an issue. Also last person to stay at night often got busy and didn't end up getting out of the store on time. This i would say is more of a temporary job not really a career. Not much room to advance in the company.

    Advice to Management

    Need to work on safety issues, and also let more than one person open/close.


  5. "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager
    Current Employee - Center Manager
    Recommends
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    Good Benefits, pay is based on experience, yearly reviews.

    Cons

    Long hours, schedule not consistent week to week, no a lot of opportunities to move up


  6. "Draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floating Center Manager
    Former Employee - Floating Center Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Cash Express full-time (More than 5 years)

    Pros

    Days off were amazingly wonderful

    Cons

    No breaks at all no lunch break no rest room break

    Advice to Management

    Yall need to be stop treating the good employees like they are the bad employees


  7. "Service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Only thing good about the company was the experience i received

    Cons

    The hours are crazy management is crazy every thing was crazy

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fort Worth, TX
    Former Employee - Sales Associate in Fort Worth, TX

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Pros is that you have a bunch of down time to work on other stuff.

    Cons

    No breaks . No time to hangout with family . And low pay .


  9. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Garbage pay and little to no help

    Cons

    Open every single day even sundays

    Advice to Management

    Have some managers required to stay after 5 pm they schedule themselves so after a certain time no manager is available because they all schedule themselves off early and all the the other workers are stuck.


  10. Helpful (1)

    "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Had a good distric manager

    Cons

    Low pay, co workers have no ambition, education, and just belittle you if you try to make the job a positive experience

    Advice to Management

    Reward loyalty and reward college education


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