Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated September 25, 2017
292 reviews

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2.6
StarStarStarStarStar
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Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
146 Ratings

292 Employee Reviews

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Pros
  • You typically get to work alone, unless changing shifts or second/third is required (in 10 reviews)

  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

Cons
  • You work long hours , lil pay didn't know if you was gone to have a job by the end of the day no district manager just not a good company (in 27 reviews)

  • no work life balance, management superiority complex issues (in 9 reviews)

More Pros and Cons

  1. "Lean"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time

    Pros

    Good experience. There is plenty of work to go around since ACE operates "lean", so it is a great place to get experience for your resume.

    Cons

    Difficult to get things done. Prioritization can feel a bit like Hunger Games most of the time. May the odds be ever in your favor.


  2. "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    Working independently, great customers

    Cons

    High school type atmosphere with the district manager. Unprofessional and gossip nonstop amongst employees - be prepared to work 12 Saturday's in a row while others work maybe 1 even though they claim to rotate.

    Advice to Management

    Grow up

  3. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Baltimore, MD
    Former Employee - Center Manager in Baltimore, MD
    Recommends

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Working alone
    Easy task
    Office setting

    Cons

    No security measures
    Long hours
    Benefits mediocre

    Advice to Management

    N/A


  4. "Horrible Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time

    Pros

    Autonomy when you're working alone, easy job

    Cons

    Not a consistent work schedule

    Advice to Management

    Have a better way to deal with monetary discrepancies between two employees because it's not fair for both to lose their jobs


  5. "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Garden City, GA
    Current Employee - Center Manager in Garden City, GA
    Recommends
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    I love everything about the company and my center. The customers make the job worth while the company always keeps us informed on new policys and new products. If I have any questions I can call anyone in this company and they are willing to help!

    Cons

    I have no cons for this company. Every company has problems but I believe we are going in the right direction.


  6. "Csr"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express (More than a year)

    Pros

    Free debit card use for employees

    Cons

    Every thing take your pay if draw short


  7. "Sucks"

    StarStarStarStarStar
    Former Employee - Customer Service Associate in Baltimore, MD
    Former Employee - Customer Service Associate in Baltimore, MD

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    You don't have a manager or supervisor constantly over your shoulder.

    Cons

    You don't get any breaks, and the hours are long.

  8. "Unfair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Working with great co workers

    Cons

    Too many, once you resigned they don't pay your incetive, money you worked for the previous month becuase you no longer work for them. So not professional, I guess they need the money more than we do.


  9. "Steer clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Associate in Houston, TX
    Current Employee - Service Associate in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    No manager over your shoulder, can be on your phone, I even bring my laptop to work but I had a slow store. Benefits are okay.

    Cons

    Working alone sometimes open to close. Mystery shops that if you fail under 90% you can lose your job. There's no security in this job at all, you can lose it at any moment because of 1 mistake. Your job is always threatened if you don't sell enough/any cards, or get customers to sign up for direct deposit. You're literally treated like a child. The ACE Elite card is a scam by the way!! Management looks at you as just a number. Management can barely do their job but always expect so much out of you for little pay. Hard to get time off. If you need to call off, YOU have to find someone to cover your shift. Not management. There was a store that got robbed and my DM called and asked if I could work that store the next day open to close because she couldn't find anyone to cover the shift. Are you kidding me? You never feel safe. The turn over rate is ridiculous. Hard to move up, I know people who've been working here for 10+ years just to move up as a center manager. Nothing more. The raises are ridiculous. I got a 10 cent raise. The pay sucks!!!!!! Just steer clear of this company. May look nice on the outside looking in but trust my word. Run!!!

    Advice to Management

    Get rid of mystery shops, this put employees on edge like crazy. How could you trust the words of strangers rather than your own employees YOU hired. Trust that they can do their job correctly. Management needs a lot of work.


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express full-time

    Pros

    Love the job, hours, and people U work with.

    Cons

    Not enough employees because gets busy

    Advice to Management

    Better pay


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