Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated January 15, 2019
337 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
174 Ratings

Employee Reviews

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Pros
  • "You typically get to work alone, unless changing shifts or second/third is required" (in 12 reviews)

  • "Plenty of downtime, good pay with no schooling, the coworkers, fast accumulation of vacation time" (in 11 reviews)

Cons
  • "Long hours, unsavory customers, and uncaring management" (in 33 reviews)

  • "You also work alone most days which means no breaks or lunches, which is highly illegal in this state" (in 20 reviews)

More Pros and Cons

  1. "Engineering Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Irving, TX
    Current Employee - Engineering Manager in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    Startup culture, Tons of Product in the pipeline to work for atleast next 3 years, Technology stack upgrade to next gen platform

    Cons

    less resource, tons of pressure, high intense work culture.


  2. "Good company"

    StarStarStarStarStar
    Current Employee - Collections Specialist in Irving, TX
    Current Employee - Collections Specialist in Irving, TX

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    community based company they help the community

    Cons

    lack of good management staffs

    Advice to Management

    retrain managers

  3. "Never again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Greenville, TX
    Former Employee - Office Manager in Greenville, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ace Cash Express full-time (More than 5 years)

    Pros

    Company provides benefits and full-time hours.

    Cons

    Long hours, unsavory customers, and uncaring management.

    Advice to Management

    Treat your employees better and you won’t have as much turnover.


  4. "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Houston, TX
    Current Employee - Center Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 8 years)

    Pros

    Benefits, Competitive salary, Flexible schedule

    Cons

    Hours, no lunch breaks, No breaks


  5. Helpful (1)

    "Not a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express full-time

    Pros

    There are no good reasons to work there.

    Cons

    The pay sucks. They micro manage. They leave you by yourself and it gets busy. Then they get mad when you don't take your break by the 5th hr but they don't schedule anyone to come in till way later after your supposed to take your break. The benefits offered are okay but way too high. I pay 3 times more for insurance than I did with my previous employer. All they care about it selling those Flare cards that nobody wamts. They cut your hours if you say anything about the things they do. If you don't get direct deposit they mail your check abd you don't get it till a week after you were supposed to get paid. I can go on and on but you get the picture.


  6. "Hard job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time

    Pros

    Bonuses without any real limit.

    Cons

    Long hours. No lunch break


  7. Helpful (1)

    "Not as good as it looks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Center Manager in Philadelphia, PA
    Current Employee - Service Center Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 10 years)

    Pros

    I really have nothing good to say about this Company

    Cons

    Flexibility-If you are sick you can’t call out if you want to go to school The have a problem with that as well
    Respect - No one respects each other in this company
    Leadership- Management is a joke
    Accountability - No one is held accountable for their actions, or they pick and chose who should be held accountable
    Drama- Drama all around Management spreads rumors and talks abound employees to employees

    Advice to Management

    Management should really take a look at who they have leading their team. All rules should apply to all employees. Favoritism should be a No! No! Value your employees don’t treat them as a number. Maybe they should implement lunch breaks, their employees may stay around a little longer. They need to hire more people so when a emergency arises they can adjust. And stop having regular center employees do District managers job. They are on the same level as a regular center manager, why should they be doing audits, schedules, hiring etc. also fair wages need to be implemented there is not reason a second should be making way more than the center manager when the center manager has way more experience and a trainee should not come in making the same amount as the trainer

  8. "Great place to work if you are a student."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Msr in Baytown, TX
    Former Employee - Msr in Baytown, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Easy going job. Alot of down time throughout the day. So if you are a student you can get some studying done or homework finished.

    Cons

    Opening and Closing shifts were not fun. It would be left to only one person per store to close and open so safety was an issue. Also last person to stay at night often got busy and didn't end up getting out of the store on time. This i would say is more of a temporary job not really a career. Not much room to advance in the company.

    Advice to Management

    Need to work on safety issues, and also let more than one person open/close.


  9. "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager
    Current Employee - Center Manager
    Recommends
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    Good Benefits, pay is based on experience, yearly reviews.

    Cons

    Long hours, schedule not consistent week to week, no a lot of opportunities to move up


  10. "Draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floating Center Manager
    Former Employee - Floating Center Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Cash Express full-time (More than 5 years)

    Pros

    Days off were amazingly wonderful

    Cons

    No breaks at all no lunch break no rest room break

    Advice to Management

    Yall need to be stop treating the good employees like they are the bad employees