Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated February 22, 2017
262 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
131 Ratings

262 Employee Reviews

Sort: Popular Rating Date

Pros
  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

  • Decent pay and hours great coworkers when you do work with someone easy to talk and get in touch with higher management if needed (in 9 reviews)

Cons
  • No bonus long hours not enough help on busy days (in 22 reviews)

  • Upper management needs more people skilled training (in 16 reviews)

More Pros and Cons

  1. "Front desk worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express part-time

    Pros

    Jobs pretty simple and straight forward. once you get the hang of things its pretty hard to mess up. Job is very low stress and easy to do. Great company and great co- workers.

    Cons

    opportunities for Commission isn't consistent enough in a small town to really add value to income.


  2. "Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Pros

    The more you promote and sale products the more commission you'll receive.

    Cons

    No room for advancement or growth within the company.


  3. "Center Magmt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Extra incentives always available to make.

    Cons

    Long hours inside teller booth


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Loved working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Azle, TX
    Former Employee - Assistant Manager in Azle, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Great environment, always meeting new people as well as building friendships with regular customers. Fast paced especially between 3pm and 7pm on Fridays.

    Cons

    Can be very slow at times.

    Advice to Management

    Always listen to your employees complaints and ideas, most are valid complaints as are the ideas. Some could make quite a difference in day to days running of the business.


  6. "Center managet"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than 5 years)

    Pros

    Decent entry level pay. So.ewhat flexible schedule. Great pto plans

    Cons

    No advancement. Poor raises. Long days. No employee appreciation


  7. "Center manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Dm doesnt really go to stores, at times you have down time to relax but there is always something to do.

    Cons

    Bad raises, short lunches, cant go out on your breaks, work alone long hours when short staffed, days off are not always together


  8. "I worked here almost 5 yrs. System is easy to work with, must collect, and follow all phone guidelines."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Irving, TX
    Former Employee - Collections Representative in Irving, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    As long as your collecting and following all phone guidelines, bonuses are great!

    Cons

    Must follow FDCPA rules. Company very strict on how you handle calls and speak to customers


  9. "Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Minneapolis, MN
    Current Employee - Center Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    guaranteed hours, nice check plus bonuses, great experience in cash handling. is also a great entry level management experience and makes a great entry for resume.

    Cons

    moody customers but once you get to know them their not that bad. other employees not doing their job, lack of responsibility.

    Advice to Management

    hire people that set goals for themselves, and who are responsible enough to do their job /who see themselves as part of a team and not just a individual


  10. Helpful (1)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Great work life balance. Good managers. Opportunities to take ownership of projects. Some sharp coworkers to learn from. Reasonably current technology.

    Cons

    Lots of horrific legacy code. Boring stunted culture. No fun. Lots and lots of Dev ops and production suppport work to keep the legacy stuff running. Unreasonable focus on meeting deadlines. Lots of negative feedback, zero positive feedback.

    Advice to Management

    Focus on employee retention. Stop treating IT staff like easily replaceable commodities. Offer better benefits and bonuses. Actually show sincere appreciation for work that is completed. Reverse the culture of negativity. Start celebrating all the achievements of the staff. Add some career paths for developers.


  11. "Helpdesk specialists"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead/Help Desk Specialist in Dallas, TX
    Current Employee - Team Lead/Help Desk Specialist in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express (More than 10 years)

    Pros

    Customer service ..learning the product

    Cons

    PC crushing...and new downloads...phones failing...and training issues

    Advice to Management

    Update



Showing 262 of 263 reviews
Reset Filters