Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated March 15, 2017
57 reviews

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1.0
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Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
33 Ratings

57 Employee Reviews

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Pros
  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

  • Decent pay and hours great coworkers when you do work with someone easy to talk and get in touch with higher management if needed (in 9 reviews)

Cons
  • No bonus long hours not enough help on busy days (in 22 reviews)

  • Upper management needs more people skilled training (in 16 reviews)

More Pros and Cons

  1. "Service associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Hours were okay (Closed on Sundays)

    Cons

    No breaks or lunches (You eat when you can), sell their debit cards (which had horrible fees), I had a "floater" position which means I would work in any Ace location in & around Charlotte. Unrealistic sales goals, not enough support in locations, sometimes you'd be by yourself on a pay day & you'd have run the store completely alone (get change from safe, work both registers, use the fax machine, verify checks, sent funds via wire, pay customers bills, & push those horrible debit cards unto our clients), poor management.

    Advice to Management

    Support your team, improve your training, & be realistic about what might be best for the customer.


  2. "Me as a manager"

    Star Star Star Star Star
    Former Employee - Store Manager in Baytown, TX
    Former Employee - Store Manager in Baytown, TX

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Great peers to train and work with

    Cons

    Vp and Hr doesn't care

    Advice to Management

    None


  3. "Warning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Sometimes you get paid, sometimes you get along with your coworkers

    Cons

    Job security, safety, long hours, no breaks, unrealistic customer service expectations.

    Advice to Management

    Rebuild the company from the inside out. Focus on employee stability and make the work environment more safe for your employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "worst company to work for hands down"

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Service Associate
    Former Employee - Service Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay, incentitives, paid time off, good hours ,

    Cons

    Rude people rude employers, No security its very unsafe to open or close the stores!! management needs improvement!


  6. Helpful (1)

    "Disorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can be laid back on really slow days

    Cons

    You have to either close or open by yourself which can be dangerous

    Advice to Management

    Get organized and have concern for employee safety


  7. "Worst company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Informatics Specialist in Irving, TX
    Current Employee - Informatics Specialist in Irving, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    The pay is decent. There aren't any other pros to working for ace.

    Cons

    No support from management, long hours, little pay

    Advice to Management

    Treat your employees with respect and appreciate the hard work and long hours they are willing to put in.


  8. "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Nothing is good about this company

    Cons

    Everything all they care about is they money. Job security sucks

    Advice to Management

    None. It's sad to say that we all are in a messed up situation


  9. "Center manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Their is no pro for thus place

    Cons

    No breaks no lunches you will work 10 straight

    Advice to Management

    Hard work


  10. Helpful (1)

    "Truth about the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Irving, TX
    Former Employee - District Manager in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Cash Express (More than 5 years)

    Pros

    You bonus based on your ability to keep people in debt.

    Cons

    You are rewarded based on your ability to keep poor people further in debt.

    Ace Cash Express Response

    Sep 21, 2016 – Sr. Corporate Recruiter

    Thank you for taking the time to leave feedback. Our focus is serving our customers who do not have access to traditional banking services. While lending is an available service, most of our products ... More


  11. "Ace Opportunties"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Ace Cash Express full-time

    Pros

    Lay back atmosphere and located in Irving

    Cons

    Old technology, not up to date on systems or software tools. No budget for new projects.

    Ace Cash Express Response

    Sep 21, 2016 – Sr. Corporate Recruiter

    Thank you for taking the time to leave a response on Glassdoor. Your feedback is important to us and will be taken into consideration.



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