Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated January 30, 2017
47 reviews

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4.0
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Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
25 Ratings

47 Employee Reviews

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Pros
  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

  • Decent pay and hours great coworkers when you do work with someone easy to talk and get in touch with higher management if needed (in 9 reviews)

Cons
  • No bonus long hours not enough help on busy days (in 22 reviews)

  • Upper management needs more people skilled training (in 16 reviews)

More Pros and Cons

  1. "Front desk worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express part-time

    Pros

    Jobs pretty simple and straight forward. once you get the hang of things its pretty hard to mess up. Job is very low stress and easy to do. Great company and great co- workers.

    Cons

    opportunities for Commission isn't consistent enough in a small town to really add value to income.


  2. "Loved working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Azle, TX
    Former Employee - Assistant Manager in Azle, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Great environment, always meeting new people as well as building friendships with regular customers. Fast paced especially between 3pm and 7pm on Fridays.

    Cons

    Can be very slow at times.

    Advice to Management

    Always listen to your employees complaints and ideas, most are valid complaints as are the ideas. Some could make quite a difference in day to days running of the business.


  3. "Center Magmt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Extra incentives always available to make.

    Cons

    Long hours inside teller booth


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Center managet"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than 5 years)

    Pros

    Decent entry level pay. So.ewhat flexible schedule. Great pto plans

    Cons

    No advancement. Poor raises. Long days. No employee appreciation


  6. "I worked here almost 5 yrs. System is easy to work with, must collect, and follow all phone guidelines."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Irving, TX
    Former Employee - Collections Representative in Irving, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    As long as your collecting and following all phone guidelines, bonuses are great!

    Cons

    Must follow FDCPA rules. Company very strict on how you handle calls and speak to customers


  7. "So Far So Good !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Associate in Cedar Hill, TX
    Current Employee - Service Associate in Cedar Hill, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    I love the Long hours , MORE MONEY ! Kinda close to my House. Lol , Plus i like working alone.

    Cons

    Wierd Customers but its Cool. 😊 People sometimes have attitudes for no reason, But i still get paid.

    Advice to Management

    Let me Move Even Closer to My House


  8. "Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Great bonus structure..health insurance. . 401 k

    Cons

    Holiday time with family .. no real appreciation for employees that work hard.. The secret shops are a headache. . Especially when you give great customer service and forget one thing customer happy but you still fail ..

    Advice to Management

    Due away with secret shoppers those people are unfair and stretch the true ..they get paid and we get lied on and wrote up or fired.. Open your eyes it's happening


  9. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great bonus incentive and company aknowledgment

    Cons

    The company is not upfront with employees when making Corp changes or decisions - everything is done in the back end a surprise here's a change that will affect you and your team

    Advice to Management

    Keep your team informed, and in the loop. A loyal dedicated employee will stick through the changes and trust the company more


  10. "good company to work for"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    hours benefits vacation no holiday

    Cons

    there is not anything for this company


  11. "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Bullet proof glass and decent pay.

    Cons

    Not enough people working on the majority of the days. You open and close alone which I think that's very dangerous, even though you receive a panic button, You also get secret shoppers which that sucks when you don't have enough staff because you loose your ''bonus" when you fail and you are extremely busy . Sometimes you even work alone with no break .

    Advice to Management

    District manager doesn't have a friendly tone when speaking to her employees.



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