Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated September 26, 2017
51 reviews

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4.0
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Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
26 Ratings

51 Employee Reviews

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Pros
  • You typically get to work alone, unless changing shifts or second/third is required (in 12 reviews)

  • If you love meeting new people and customer service then you may like this job (in 10 reviews)

Cons
More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Orleans, LA
    Current Employee - Customer Service Representative in New Orleans, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    Plenty of downtime, good pay with no schooling, the coworkers, fast accumulation of vacation time.

    Cons

    Have to sell company cards

    Advice to Management

    None at this time


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Baltimore, MD
    Former Employee - Center Manager in Baltimore, MD
    Recommends

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Working alone
    Easy task
    Office setting

    Cons

    No security measures
    Long hours
    Benefits mediocre

    Advice to Management

    N/A

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express full-time

    Pros

    Love the job, hours, and people U work with.

    Cons

    Not enough employees because gets busy

    Advice to Management

    Better pay


  4. "Stressful and Always Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Jacksonville, FL
    Former Employee - Center Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 5 years)

    Pros

    If you are unhappy with your pay they will normally work with you. You have the opportunity to move up in the company.

    Cons

    The government is trying to limit the amount of pay day loans you can get so they are trying to do anything to stay relevant. The hours are really long and you frequently don't get breaks. There is an extremely high turn over rate.

    Advice to Management

    Take better care of your employees. The job was so stressful and I always felt underaprreciated.


  5. "Front desk worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express part-time

    Pros

    Jobs pretty simple and straight forward. once you get the hang of things its pretty hard to mess up. Job is very low stress and easy to do. Great company and great co- workers.

    Cons

    opportunities for Commission isn't consistent enough in a small town to really add value to income.


  6. "Loved working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Azle, TX
    Former Employee - Assistant Manager in Azle, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Great environment, always meeting new people as well as building friendships with regular customers. Fast paced especially between 3pm and 7pm on Fridays.

    Cons

    Can be very slow at times.

    Advice to Management

    Always listen to your employees complaints and ideas, most are valid complaints as are the ideas. Some could make quite a difference in day to days running of the business.


  7. "Center Magmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Extra incentives always available to make.

    Cons

    Long hours inside teller booth

  8. "Center managet"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than 5 years)

    Pros

    Decent entry level pay. So.ewhat flexible schedule. Great pto plans

    Cons

    No advancement. Poor raises. Long days. No employee appreciation


  9. "I worked here almost 5 yrs. System is easy to work with, must collect, and follow all phone guidelines."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Irving, TX
    Former Employee - Collections Representative in Irving, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    As long as your collecting and following all phone guidelines, bonuses are great!

    Cons

    Must follow FDCPA rules. Company very strict on how you handle calls and speak to customers


  10. "So Far So Good !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Associate in Cedar Hill, TX
    Current Employee - Service Associate in Cedar Hill, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    I love the Long hours , MORE MONEY ! Kinda close to my House. Lol , Plus i like working alone.

    Cons

    Wierd Customers but its Cool. 😊 People sometimes have attitudes for no reason, But i still get paid.

    Advice to Management

    Let me Move Even Closer to My House


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