Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated May 18, 2017
32 reviews

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5.0
Star Star Star Star Star
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Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
19 Ratings

32 Employee Reviews

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Pros
  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

  • Bullet proof glass and decent pay (in 9 reviews)

Cons
  • You work long hours , lil pay didn't know if you was gone to have a job by the end of the day no district manager just not a good company (in 26 reviews)

  • no work life balance, management superiority complex issues (in 9 reviews)

More Pros and Cons

  1. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager Customer Support in Irving, TX
    Former Employee - Store Manager Customer Support in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 5 years)

    Pros

    Great company great people and even better customers!

    Cons

    Long hours fast pace

    Advice to Management

    Better training


  2. "center manager 2 ( floater ) nova area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alexandria, VA
    Former Employee - Anonymous Employee in Alexandria, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    pay was fair , they worked with your hours, simple job duties

    Cons

    long hours , no lunch break ,


  3. "Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Minneapolis, MN
    Current Employee - Center Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    guaranteed hours, nice check plus bonuses, great experience in cash handling. is also a great entry level management experience and makes a great entry for resume.

    Cons

    moody customers but once you get to know them their not that bad. other employees not doing their job, lack of responsibility.

    Advice to Management

    hire people that set goals for themselves, and who are responsible enough to do their job /who see themselves as part of a team and not just a individual


  4. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District - Multi Unit Manager in Orlando, FL
    Current Employee - District - Multi Unit Manager in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    Great pay and bonus potential

    Cons

    Alarms calls in the middle of the night


  5. "Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Portsmouth, VA
    Current Employee - Center Manager in Portsmouth, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express (More than 3 years)

    Pros

    I love ACE they provide customer different options to assist them in their everyday needs in life.

    Cons

    I do not have anything bad to say about ACE.

    Advice to Management

    I was at the company for 3 months and I became a manager, so I would say yes you can advance to a manager.


  6. "great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Indianapolis, IN
    Current Employee - Center Manager in Indianapolis, IN
    Recommends
    Positive Outlook

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    love my job as center manager

    Cons

    none, never really had any serious issues

    Advice to Management

    listen to employees closer and not show favoritism with associates.


  7. "Cct specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cct Specialist in Irving, TX
    Current Employee - Cct Specialist in Irving, TX
    Recommends
    Positive Outlook

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Great raises every year

    Cons

    Nothing bad to say about the company.....


  8. Helpful (1)

    "Fast Paced Financial Services Firm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    ACE gets a bad wrap for being in an "unethical" short-term lending industry. They are really conservative and transparent with their customers. Much more so than other lenders in their industry. Management wants to do the right thing, though sometimes reactive.

    Cons

    Executive management is strong, but sometimes doesn't have a pulse in what is going on at mid management levels. This tends to have them take a shotgun approach on strategy and can be inefficient at times. Lots of hours.

    Advice to Management

    You have quite a few VP+ that spend more time managing up than managing their directs.


  9. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bedford, TX
    Current Employee - Store Manager in Bedford, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 5 years)

    Pros

    Ace Cash Express offers benefits as well as a full-time schedule that is flexible around my life I enjoy being able to help my customers is the best thing about my job when they tell me I didn't eat and I'm able to fix whatever is wrong it brings me great joy

    Cons

    Not being able to move up in the chain with a would probably have to be one of the biggest cons

    Advice to Management

    I'm looking for a company that I can grow with or grow into I'm looking for new ways to challenge myself and I look forward to working with you and your company


  10. "Customer Service Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Harlingen, TX
    Current Employee - Customer Service Representative in Harlingen, TX
    Recommends
    Positive Outlook

    I have been working at Ace Cash Express full-time (More than 8 years)

    Pros

    I have experience on inbound outbound calls reminders of payments due and collections. Have Windows 10, Financial software System is what is used at Loan Company I work for.

    Cons

    How some pass due customers react when collecting but I empathize with customer and resolve problem if any.

    Advice to Management

    I AM A FAST PASE FAST LEARNER EXCELLENT COMMUNICATION AND LISTENING SKILLS. I TAKE CRITIZIME AND LEARN FROM IT. I AM A PEOPLE PERSON. MY COSTUMERS ENJOY MY PRESENTS. I WORK WELL WITH OTHERS.


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