Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated August 5, 2017
285 reviews

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2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
143 Ratings

285 Employee Reviews

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Pros
  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

  • Bullet proof glass and decent pay (in 9 reviews)

Cons
  • You work long hours , lil pay didn't know if you was gone to have a job by the end of the day no district manager just not a good company (in 26 reviews)

  • no work life balance, management superiority complex issues (in 9 reviews)

More Pros and Cons

  1. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Killeen, TX
    Current Employee - Center Manager in Killeen, TX
    Recommends
    No opinion of CEO

    Pros

    You are not always being watched like a hawk when you are doing your job.
    They give you and opportunity to show them your abilities to do your job.

    Cons

    just frustating sometimes when you can not get ahold of someone when you are trying to cash a check and customers have to wait for a little while.


  2. "I LOVE MY JOB!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Dallas, TX
    Current Employee - Center Manager in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    -Independent
    -Great field of work
    -Great pay and benefits
    -Potential growth
    -You gain tons of experience
    -Great environment

    Cons

    -Sometimes stores get busy and your alone
    -Constant reminds about sales and buybacks for loans

    Advice to Management

    Keep up the good work Dallas Region :)

  3. Helpful (1)

    "Smart company willing to listen to employees and on the cutting edge of the industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Irving, TX
    Current Employee - Marketing Manager in Irving, TX
    Recommends
    Approves of CEO

    Pros

    Great benefits, Good work life balance, Employee Recognition, Cutting edge, Employee focused, good management, Good leadership, good salary, clear goals, clear direction,

    Cons

    Friends and Family judge Reputation of the industry, IT team is overwhelmed, difficult to get IT projects done, management communication could improve.

    Advice to Management

    Continue to focus on employees and employee recognition, more communication to the employees to motivate everyone to want to do a great job for ACE.


  4. Helpful (1)

    "Loved this team - great, collaborative environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Some of the best people I've ever worked with! Intelligent people with great business savvy. Leadership for my area was wonderful! Manager was very forward-thinking. Great emphasis on work-life balance and innovation/new ideas.

    Cons

    Unfortunately, company-wide layoff came and many on my team were let go. Many were new hires. Surprised about change in direction, but it happens.


  5. "I enjoy working at Ace Cash Express."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Lewisville, TX
    Current Employee - Center Manager in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    Laid back, great environment and an easy job.

    Cons

    There is no specified lunch break.


  6. "Truly enjoy the work experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Manager in Pittsburgh, PA
    Current Employee - Travel Manager in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    I really enjoyed working here because I get to talk to a variety of people. I really felt like I was helping someone who really needed it.

    Cons

    Long working hours, very demanding job.

    Advice to Management

    Your internal customers (workers) are just as important as your external customers.


  7. "Room to grow...if you're ready to work for it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 10 years)

    Pros

    Lots of room to advance if you are willing to work hard / smart. Management overall is outstanding. I have enjoyed my many years at ACE very much.

    Cons

    Occasionally there are organizational changes. While these types of changes are a normal part of a growing and successful business they do cause conflicts and disorganization that can be challenging at times.

    Advice to Management

    Thank you for your continued support and leadership.

  8. "Opportinites are endless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Great flexibility, evolving culture, becoming a true leader in the industry

    Cons

    Slow pace to change with technology, safety/alarm issues

    Advice to Management

    Headed in the right direction


  9. Helpful (3)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Philadelphia, PA
    Current Employee - District Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    RVP is a true leader. He takes ownership in the business. Great pay and bonuses.

    Cons

    A lot of traveling. But it's all reimbursed.

    Advice to Management

    Keep up the great work!


  10. "good experience to build up your resume"

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express full-time

    Pros

    Loved the managers they don't only worry about what is to be done but are there for you to help you and train you to be able to excel at doing your job.

    Cons

    Advancement is rare and the people in the collections department are very unprofessional in the building and in the parking lot having intercourse everywhere the managers can't see them.


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