Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated April 17, 2017
270 reviews

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Full-time Part-time

270 Employee Reviews

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Pros
  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

  • Decent pay and hours great coworkers when you do work with someone easy to talk and get in touch with higher management if needed (in 9 reviews)

Cons
  • No bonus long hours not enough help on busy days (in 22 reviews)

  • no work life balance, management superiority complex issues (in 9 reviews)

More Pros and Cons

  1. "So Far So Good !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Associate in Cedar Hill, TX
    Current Employee - Service Associate in Cedar Hill, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    I love the Long hours , MORE MONEY ! Kinda close to my House. Lol , Plus i like working alone.

    Cons

    Wierd Customers but its Cool. 😊 People sometimes have attitudes for no reason, But i still get paid.

    Advice to Management

    Let me Move Even Closer to My House


  2. "Me as a manager"

    Star Star Star Star Star
    Former Employee - Store Manager in Baytown, TX
    Former Employee - Store Manager in Baytown, TX

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Great peers to train and work with

    Cons

    Vp and Hr doesn't care

    Advice to Management

    None


  3. "Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Great bonus structure..health insurance. . 401 k

    Cons

    Holiday time with family .. no real appreciation for employees that work hard.. The secret shops are a headache. . Especially when you give great customer service and forget one thing customer happy but you still fail ..

    Advice to Management

    Due away with secret shoppers those people are unfair and stretch the true ..they get paid and we get lied on and wrote up or fired.. Open your eyes it's happening


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  5. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District - Multi Unit Manager in Orlando, FL
    Current Employee - District - Multi Unit Manager in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    Great pay and bonus potential

    Cons

    Alarms calls in the middle of the night


  6. "Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Portsmouth, VA
    Current Employee - Center Manager in Portsmouth, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express (More than 3 years)

    Pros

    I love ACE they provide customer different options to assist them in their everyday needs in life.

    Cons

    I do not have anything bad to say about ACE.

    Advice to Management

    I was at the company for 3 months and I became a manager, so I would say yes you can advance to a manager.


  7. "great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Indianapolis, IN
    Current Employee - Center Manager in Indianapolis, IN
    Recommends
    Positive Outlook

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    love my job as center manager

    Cons

    none, never really had any serious issues

    Advice to Management

    listen to employees closer and not show favoritism with associates.


  8. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in South Houston, TX
    Former Employee - Sales Associate/Cashier in South Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work alone meet new people gain immense experience

    Cons

    Sometimes you work alone and it gets super busy but it's manageable.

    Advice to Management

    A lot of favorism towards employees


  9. "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Baltimore, MD
    Former Employee - Store Manager in Baltimore, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Good benefits, learn a lot of different operations, DM cared, had good customers and co workers good if just getting into customer service and sales

    Cons

    Long hours,no lunch break you are responsible for all cash so take your time and be patient with customers Also expect to stay until shift is over can not leave until then you work mostly by yourself

    Advice to Management

    None at the moment


  10. "Human Resource Generalist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Generalist in DeSoto, TX
    Former Employee - Human Resources Generalist in DeSoto, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Cash Express (More than a year)

    Pros

    Good Benefits and have good incentives

    Cons

    Upper management needs more people skilled training


  11. "Cct specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cct Specialist in Irving, TX
    Current Employee - Cct Specialist in Irving, TX
    Recommends
    Positive Outlook

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Great raises every year

    Cons

    Nothing bad to say about the company.....


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