Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated September 8, 2017
291 reviews

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291 Employee Reviews

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Pros
  • You typically get to work alone, unless changing shifts or second/third is required (in 10 reviews)

  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

Cons
  • You work long hours , lil pay didn't know if you was gone to have a job by the end of the day no district manager just not a good company (in 27 reviews)

  • no work life balance, management superiority complex issues (in 9 reviews)

More Pros and Cons

  1. "Ok pay.. but too many duties"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Portland, TX
    Current Employee - Customer Service Representative in Portland, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express full-time (More than 3 years)

    Pros

    They start everyone in the South Texas region at around $10.25/hr. That's decent for the area.

    Cons

    They expect so much for that amount. They see their employees as numbers and not people.

    Advice to Management

    Value your employees... Stop forcing overtime only to later cut hours.


  2. "Salary and Work-Life Balance wise Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time

    Pros

    Salary and Work-Life Balance is good

    Cons

    Partiality, Unprofessional environment leading to low efficiency

    Advice to Management

    Review closely your QA departments.

  3. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cleveland, OH
    Current Employee - Store Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Nothing was good everything was a joke

    Cons

    You work long hours , lil pay didn't know if you was gone to have a job by the end of the day no district manager just not a good company

    Advice to Management

    Close the stores


  4. "Good 'nuff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in San Jose, CA
    Former Employee - Branch Manager in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Got to make my own schedule

    Cons

    Not much room for advancement


  5. "Run far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Hyattsville, MD
    Current Employee - Store Manager in Hyattsville, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    You can advance with in the company.

    Cons

    If you have kids this isn't the job for you.

    Advice to Management

    Care about your employees


  6. Helpful (1)

    "Taking Vacation Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager
    Current Employee - Center Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than 10 years)

    Pros

    I have been with the company for 12 years and for the most part I do like working for Ace Cash Express.

    Cons

    Whenever you have problems and you can't settle settle it with your DM it seems like the higher up just side with them. I have a DM the takes my vacation time without me requesting it and put it on my paycheck. Now I don't have my vacation time when I need it. Somehow I feel that that is illegal since we have to request vacation with a form that we have to fill out. Also when you go by corporate rules and a check comes back because it was green-lighted the DM argues with you about not quoting policies to her and then your schedule gets changed and you don't get time off when you request it.

    Advice to Management

    I would suggest to the HR Dept and higher up to listen to the employees when they have legitimate complaints instead of siding with the DM and RVP.


  7. "Bankruptcy Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ace Cash Express full-time (More than 10 years)

    Pros

    Close from Home, schedule is great, very centrist from shopping centers.

    Cons

    Poor benefits, Management need more training and how to treat employees, only gay employees move up and get higher positions. Pay is horrible.

  8. Helpful (1)

    "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Pros

    The more you promote and sale products the more commission you'll receive.

    Cons

    No room for advancement or growth within the company.


  9. "Service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Hours were okay (Closed on Sundays)

    Cons

    No breaks or lunches (You eat when you can), sell their debit cards (which had horrible fees), I had a "floater" position which means I would work in any Ace location in & around Charlotte. Unrealistic sales goals, not enough support in locations, sometimes you'd be by yourself on a pay day & you'd have run the store completely alone (get change from safe, work both registers, use the fax machine, verify checks, sent funds via wire, pay customers bills, & push those horrible debit cards unto our clients), poor management.

    Advice to Management

    Support your team, improve your training, & be realistic about what might be best for the customer.


  10. "Front desk worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express part-time

    Pros

    Jobs pretty simple and straight forward. once you get the hang of things its pretty hard to mess up. Job is very low stress and easy to do. Great company and great co- workers.

    Cons

    opportunities for Commission isn't consistent enough in a small town to really add value to income.


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