Ace Cash Express Reviews | Glassdoor

Ace Cash Express Reviews

Updated August 5, 2017
285 reviews

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285 Employee Reviews

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Pros
  • I get a chance to meet and greet customers every day making a difference in their day by giving them great customer service (in 9 reviews)

  • Bullet proof glass and decent pay (in 9 reviews)

Cons
  • You work long hours , lil pay didn't know if you was gone to have a job by the end of the day no district manager just not a good company (in 26 reviews)

  • no work life balance, management superiority complex issues (in 9 reviews)

More Pros and Cons

  1. "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Minneapolis, MN
    Current Employee - Center Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    guaranteed hours, nice check plus bonuses, great experience in cash handling. is also a great entry level management experience and makes a great entry for resume.

    Cons

    moody customers but once you get to know them their not that bad. other employees not doing their job, lack of responsibility.

    Advice to Management

    hire people that set goals for themselves, and who are responsible enough to do their job /who see themselves as part of a team and not just a individual


  2. Helpful (1)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Great work life balance. Good managers. Opportunities to take ownership of projects. Some sharp coworkers to learn from. Reasonably current technology.

    Cons

    Lots of horrific legacy code. Boring stunted culture. No fun. Lots and lots of Dev ops and production suppport work to keep the legacy stuff running. Unreasonable focus on meeting deadlines. Lots of negative feedback, zero positive feedback.

    Advice to Management

    Focus on employee retention. Stop treating IT staff like easily replaceable commodities. Offer better benefits and bonuses. Actually show sincere appreciation for work that is completed. Reverse the culture of negativity. Start celebrating all the achievements of the staff. Add some career paths for developers.

  3. "Helpdesk specialists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead/Help Desk Specialist in Dallas, TX
    Current Employee - Team Lead/Help Desk Specialist in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express (More than 10 years)

    Pros

    Customer service ..learning the product

    Cons

    PC crushing...and new downloads...phones failing...and training issues

    Advice to Management

    Update


  4. "Floating manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    Decent pay and hours great coworkers when you do work with someone easy to talk and get in touch with higher management if needed

    Cons

    Dishonest employees lots of stealing

    Advice to Management

    Install cameras in every location


  5. Helpful (3)

    "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    The ability to control your own schedule and work load on a daily or weekly basis. Bonuses are good as long as the goals are realistic. They change constantly but they can't give a good explanation on how they are set. More of a dart board approach.

    Cons

    Poor senior management and no real origination. Things constantly change with no real results. This is not a company with strong structure. No career advancement. This is a Payday lender at the core of the business and they cannot be trusted no matter how they may come across. High turnover in DM and Senior Mgt ranks.Since the CFPB is coming after the loan business there is a heavy push on Direct Deposit goals for company survival to offset the upcoming lost in the loan business. Force to fire employee if they miss their goals by a small margin. No real HR structure as well. If can live with yourself knowing you are in the Payday business then it will not be a problem

    Advice to Management

    Consistent standards in all areas of the company. Be upfront with employee on how the Payday business works and effects customers.


  6. "So Far So Good !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Associate in Cedar Hill, TX
    Current Employee - Service Associate in Cedar Hill, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    I love the Long hours , MORE MONEY ! Kinda close to my House. Lol , Plus i like working alone.

    Cons

    Wierd Customers but its Cool. 😊 People sometimes have attitudes for no reason, But i still get paid.

    Advice to Management

    Let me Move Even Closer to My House


  7. "Me as a manager"

    StarStarStarStarStar
    Former Employee - Store Manager in Baytown, TX
    Former Employee - Store Manager in Baytown, TX

    I worked at Ace Cash Express full-time (More than a year)

    Pros

    Great peers to train and work with

    Cons

    Vp and Hr doesn't care

    Advice to Management

    None

  8. "Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Great bonus structure..health insurance. . 401 k

    Cons

    Holiday time with family .. no real appreciation for employees that work hard.. The secret shops are a headache. . Especially when you give great customer service and forget one thing customer happy but you still fail ..

    Advice to Management

    Due away with secret shoppers those people are unfair and stretch the true ..they get paid and we get lied on and wrote up or fired.. Open your eyes it's happening


  9. "Manager"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Meeting new people and fun co-workers.

    Cons

    It closed at 8:00 and we did not have a security guard.

    Advice to Management

    None


  10. Helpful (1)

    "Dev"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay, nice staff, etc

    Cons

    Long hours, old desks, doesnt like to spend money


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