Ace Hardware Reviews | Glassdoor

Ace Hardware Reviews

Updated July 19, 2017
716 reviews

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3.5
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Ace Hardware CEO John Venhuizen
John Venhuizen
101 Ratings

716 Employee Reviews

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Pros
  • You learn a lot on the job though (in 39 reviews)

  • Great People - Really listened to you and worked with you to be the best you could be (in 31 reviews)

Cons
  • There's little room for advancement in some ways but you can take on new responsibilities (in 18 reviews)

  • 25 dollars per hour, which is below Minnesota minimum wage (in 29 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ace Hardware full-time (More than 10 years)

    Pros

    Plenty of opportunities to advance within the company.

    Ace believes in investing in their infrastructure and their employees. They value on going education and offer plenty of training.

    Ace's mission statement is clearly understood.

    Management is approachable.

    Employees participate in their own self assessments and take an active role in participating in their reviews.

    Cons

    Ace doesn't believe in keeping long time employees.

    Advice to Management

    Ace used to feel like a family up until a couple years ago. Stop micro managing the details.


  2. "The face of family, will kick you in the but."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Roy, UT
    Former Employee - Cashier in Roy, UT
    Doesn't Recommend
    No opinion of CEO

    Pros

    The co-workers are friendly and you learn alot. There is usually popcorn to eat. The employee discount is pretty good (cost + 10%).

    Cons

    You are paid minimum wage. The shifts change all the time (we need a set schedule). There have been no raises in the past 3 years! Un-paid trainings are now required. We need new raidos and new safe step-ladders.

    Advice to Management

    Play it smart when bringing in merchandise. There is a good reason this ACE is going out of business. The office manager rubs everyone the wrong way. The owner doesn't know how to run a busines or put money where it is most useful. Buy new radios. Buy new step-ladders because the current short ones are unsafe! Listen to what your associates are telling you.

  3. "Very poor managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Keller, TX
    Current Employee - Sales Associate in Keller, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    The owners were nice. Liked helping customers

    Cons

    No training
    Poor management
    No work family balance
    Long shifts

    Advice to Management

    Look at your management not your employees as to your bottom line.


  4. "Ace Hardware, not a place were you'll be appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Cashier/Maintenance Manager in Santa Rosa, CA
    Current Employee - Head Cashier/Maintenance Manager in Santa Rosa, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Local community feel and great customers

    Cons

    No raises for promotions, they dont give you reviews, no respect or appreciation.

    Advice to Management

    Stop being so selfish if you don't want this high of a turnover rate.


  5. "not a career, just a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Norcross, GA
    Current Employee - Sales Associate in Norcross, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ace Hardware full-time (More than 5 years)

    Pros

    health insurance, 401k, schduling flexible

    Cons

    *no 401 k matching
    *the bonus you get is insulting an below market rates- make 300,000 in a month, get 20 dollars
    *bad culture which fosters unethical behavior
    *no training

    Advice to Management

    take stock of store management and get rid of the deadwood. review current business practices and take a class at the community annex because it isn't the 80's anymore. make a better handbook. come in the store once a month.


  6. "OK but very seasonal offering too few hours for most needing a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Port Charlotte, FL
    Current Employee - Cashier in Port Charlotte, FL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ace Hardware part-time (More than a year)

    Pros

    This is a nice little company with good managers and staff that does a good job with team work and do not leave their work for others to do but carry their load. All employees appear to be honest with good work ethic and give good service to the customers.

    Cons

    Not enough hours and a specific employee consistently carries mis-information about fellow employees to one of the owners. This employee is a favorite and uses the method to elevate self in eyes of owner. If favorite does not like you you will never get more than a few hours. It is a shame because it is really not that competitive an environment.

    Advice to Management

    none


  7. Helpful (1)

    "Lots of work and very low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Winston-Salem, NC
    Former Employee - Sales Associate in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ace Hardware full-time (More than a year)

    Pros

    Friendly people to work with and lots of experience gained with home repair products .

    Cons

    Lifting 80 lb bags of concrete daily and delivering pine needles, mulch,top soil, ect to peoples homes. Pay at start was a very low 7.50 per hour . For the work that is asked pay should be at 10 HR to start with .

    Advice to Management

    Stop being cheap and pay your help what they are worth .

  8. "Ace Hardware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in McHenry, IL
    Former Employee - Cashier in McHenry, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Hardware part-time (More than a year)

    Pros

    This is an exceptions cruddy place to work.

    Cons

    Everything about this place reeks of feces.

    Advice to Management

    None


  9. Helpful (3)

    "ACE is not the place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lawn and Garden in Grayslake, IL
    Former Employee - Lawn and Garden in Grayslake, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Hardware part-time (Less than a year)

    Pros

    The people there know what they're talking about, young active kids work there, but there is not much to say that's good about this store

    Cons

    impatient employees, management doesn't care about their customers from what it seems. New faces every time i go in to the store. Not the most helpful store by a long shot.

    Advice to Management

    Stop mistreating and having good employees leave, every time i come in there are new people working there. I don't know what goes on, employees tell me they don't even like it.


  10. Helpful (3)

    "Ace is the place to suck any kinda life out of you..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Great Falls, MT
    Former Employee - Assistant Store Manager in Great Falls, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Hardware full-time (More than a year)

    Pros

    Helping customers with their needs...

    Cons

    You get micro-managed to death... Can't make your own decisions...
    You get yelled at on the sales floor in front of customers and other employees...
    Can't say enough about the nepotism...

    Advice to Management

    Learn how to treat employees with respect, when they're the ones making Ace the big profits...


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