Ace Hardware 665 Reviews | Glassdoor

Ace Hardware Reviews

Updated March 26, 2017
665 reviews

Filter

Filter

Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Ace Hardware CEO John Venhuizen
John Venhuizen
87 Ratings

665 Employee Reviews

Sort: Popular Rating Date

Pros
  • You learn a lot on the job though (in 37 reviews)

  • I love working here with great people and great customer just wish I was using my degree to help people like I always planed (in 30 reviews)

Cons
  • There's little room for advancement in some ways but you can take on new responsibilities (in 18 reviews)

  • It is nott much more than minimum wage (in 26 reviews)

More Pros and Cons

  1. "In training for management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training in Kansas City, KS
    Current Employee - Training in Kansas City, KS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ace Hardware full-time (Less than a year)

    Pros

    Very laid back, no stress over getting things done

    Cons

    Store looks terrible in everyone I have seen in the district. Just worried about the money. Old systems. No defined roles and training is done by yourself even though book tells the mentor to do things. Not sure I fit the ace model because most retailers I have worked for set the standards so high that working for ace drives me crazy.

    Advice to Management

    Relaxed is ok but need to focus on getting processes done. From truck to cleaning and recovering the sales floor need to be a focus. Stores look more like going out of business than ready to build a future.


  2. "Ace is a good place to work for a first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook

    I have been working at Ace Hardware part-time (More than a year)

    Pros

    Fantastic managers and great work place.

    Cons

    Low pay, even at high experience levels.

    Advice to Management

    pay people with 2 or 3 years of experience more than 8.50 an hour


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Auburn, AL
    Current Employee - Sales Associate in Auburn, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ace Hardware part-time (More than a year)

    Pros

    Fun work, where you also learn a lot. Patience is often needed with some customers

    Cons

    Standing all day can be a bit tough.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "General manager of 2 hardware stores"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Chief Executive Officer in Warwick, RI
    Current Employee - Chief Executive Officer in Warwick, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Hardware full-time (More than 10 years)

    Pros

    The people, both employees and customers. Yes you get that jerk customer who wants everyone to be as miserable as them, but you help customers of all types.

    Cons

    ACE Hardware Corporation's employees due less than the bare minimum. They are of no help at all, from DMs to Project Managers and we as part of the co-op are paying there salary. In addition, ACE Charges about a 25-30% mark up on the store setups and also the branching out is good but the strings attached like certain vendors especially Epicor the POS system.

    Advice to Management

    ACE Corporate needs to offer some actually decent incentives, to a current member as part of the "branching out program", for purchasing a competitor I.e. True Value, Do it Best, etc.


  6. "Former employee. Don't recommend."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Bunnell, FL
    Former Employee - Sales Associate/Cashier in Bunnell, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Hardware full-time (More than a year)

    Pros

    Day time job. Worked around my school schedule. Customers were super nice and made job bareable.

    Cons

    Management was terrible and do not care about anyone working below them. Crappy owners who are completely money hungry and a-holes. Low pay for the amount of work you are expected to do. No advancement.

    Advice to Management

    Treat your employees better. I worked for DG ace hardware for 2 years in Palm coast and bunnell Florida. I was a loyal worker, never missed a day of work. I made a mistake that was correctable on the POS system and was terminated on the spot without a written warning by the owner and management. Management is cruel and talk down to employees. The owners are rude and only care about money. I would not recommend working for DG ace hardware in particular. There is no room for advancement unless you are a favorite.


  7. "Sales Assistant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware full-time

    Pros

    Great company to work for, they care about their employees

    Cons

    Salaries and promotions need to be updated.


  8. "Head of Human Resources Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Ace Hardware full-time

    Pros

    Retail Industry is a very dynamic environment

    Cons

    Economical Status in Egypt

    Advice to Management

    Focus on Employee retention


  9. "Just Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Hardware full-time

    Pros

    Ace pays a fair salary

    Cons

    There is no telecommute option


  10. "SALES ASSOCIATE/INVENTORY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Miami, FL
    Former Employee - Sales Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Hardware (More than 3 years)

    Pros

    Flexible
    Relaxed environment
    Learn a lot about hardware

    Cons

    No career growth
    Little Pay
    No overtime

    Advice to Management

    Great Managers!


  11. "Not a bad place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ace Hardware part-time

    Pros

    Working closely with people and good training

    Cons

    Working closely with people can be a challenge



Showing 665 of 679 reviews
Reset Filters