Ace Hardware Reviews | Glassdoor

Ace Hardware Reviews

Updated June 26, 2017
704 reviews

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704 Employee Reviews

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Pros
  • You learn a lot on the job though (in 39 reviews)

  • Great People - Really listened to you and worked with you to be the best you could be (in 31 reviews)

Cons
  • There's little room for advancement in some ways but you can take on new responsibilities (in 18 reviews)

  • 25 dollars per hour, which is below Minnesota minimum wage (in 28 reviews)

More Pros and Cons

  1. "Asst. Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager/Inventory Manager in West Linn, OR
    Former Employee - Assistant Store Manager/Inventory Manager in West Linn, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ace Hardware (More than 3 years)

    Pros

    Great chance to work directly with customers and with everyday products in a low pressure sales environment. Literally something for anybody to buy everyday.

    Cons

    Repetitive sales events with the sames products. No input from sales associates and customers into new products. Low pay and inflexible scheduling for store management. Corporate culture seems fat, uneducated and out-of-date.

    Advice to Management

    Develop and encourage degree-ed, experienced staff rather than watching them leave.


  2. "Merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ponce, PR
    Former Employee - Anonymous Employee in Ponce, PR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Hardware part-time (More than a year)

    Pros

    Perfect atmosphere and great management.

    Cons

    I did not find a negative aspect working here.

    Advice to Management

    None

  3. "The store owner makes all the difference."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Floor Associate in Galt, CA
    Former Employee - Sales Floor Associate in Galt, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Ace Hardware full-time (More than a year)

    Pros

    When you have a great management system at the location the possibilities are endless. There's room for advancement, a great deal of knowledge to be learned, and a great opportunity to make lifelong friends.

    Cons

    Ace Hardware is a franchise operation and therefore has a different ownership for each property. That can be a blessing or a nightmare. One location has an owner that treated employees terribly. God forbid you were a woman working there and knew what you were doing. Because it's a franchise there can be a lot of nepotism and favoritism with family friends; even if they are not qualified to be employed at the store.

    Advice to Management

    Upper management needs to stay involved. Listen to all sides of every story and provide punishment accordingly. Even if it is your child causing all the problems, please take action to correct the issue.


  4. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Prince George, VA
    Current Employee - Anonymous Employee in Prince George, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ace Hardware full-time (More than 3 years)

    Pros

    Benefits, 401k, point system and amazing paid time off

    Cons

    work a lot of hours and peak season is beyond awful. poor management

    Advice to Management

    Care more about your workers and stop treating them like they are animals and like you are above them as human beings


  5. "Parts manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Parts Manager in Franklinton, LA
    Former Employee - Parts Manager in Franklinton, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Hardware full-time (More than 5 years)

    Pros

    Great work environment. Being a franchise you have an opportunity to meet the owners. The ACE I worked at the owner was always really friendly.

    Cons

    The pay never really increases much. I worked here for 5 years and maybe got a $1 pay increase. This is my reason for leaving.

    Advice to Management

    Better compensation


  6. "Ace will allow its employees to grow if they want!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Oak Brook, IL
    Current Employee - Human Resources in Oak Brook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Hardware full-time (More than a year)

    Pros

    Ace Corporate is a great place for a career! The company's culture is very friendly and helpful - people genuinely care for each other and a lot of friendships live in this office. The culture within Ace encourages employees to think outside the box, challenge and push back on decisions or processes as well as welcome ideas from all ranks across the organization. I personally feel Ace's Corporate culture combines small businesses and big organizations into the perfect mix. It's a company I personally feel good about because of its reputation, brands, social responsibility and community involvement.

    Since there is more work than people, you can learn things in your job you wouldn't necessary be exposed to with other companies. Ace prides itself on people taking initiative on projects and bringing ideas to the table to move the organization forward. I am proud to be at Ace!

    Cons

    There is sometimes more work than people to go around so headcount could be managed better.

    Advice to Management

    Continue to listen to employee's input on "You Ask, We Answer", the town hall meetings, and our employee surveys - this can make all the difference in how we operate in the future.


  7. "Good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Kalispell, MT
    Former Employee - Customer Service in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ace Hardware full-time (More than 3 years)

    Pros

    Really friendly staff, they are really concerned about your well being. Good pay and generous company owners. Good chance for advancement.

    Cons

    Very high turnover and frequent work drama. Multiple workers let go for questionable reasons. Busy days can be super difficult while slow days are super boring.

    Advice to Management

    Try I communicate with each other more.

  8. "Not for external hires."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Supervisor in Gansevoort, NY
    Former Employee - Warehouse Supervisor in Gansevoort, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ace Hardware full-time (More than a year)

    Pros

    None for Supervisors. Very poor run company.

    Cons

    Poor upper management. Poor and outdated inventory systems and processes. Very minimal training for new hires.

    Advice to Management

    Invest in training and hire correct talent for upper management.


  9. "Ace Hardware - Richardson, TX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Supervisor in Richardson, TX
    Current Employee - Floor Supervisor in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Hardware part-time (More than 3 years)

    Pros

    Early closing time for a retail store.

    Cons

    The customers, just like in any form of retail, can be horrid.


  10. "Just okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Florence, SC
    Former Employee - Cashier in Florence, SC

    I worked at Ace Hardware part-time (More than a year)

    Pros

    Laid back work environment

    Cons

    Minimum wage pay despite experience


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