Act-On Software Reviews

Cons

The company is recovering from years of bad management, and that means the employees have had to go through lots of change at every level. This has caused some cultural issues, esp. where middle managers still want to operate under the old rules (old boys club in sales). It can get to a level where people miss out on deals, promotions, or have to deal with harassment or sexism. There are parts of the business, especially in CS and marketing, where employees are worked into the ground and then leave, so they've experienced loss of talent.

Cons

need to improve their branding

Cons

Good old boy system is in full effect. If you plan on working here get addicted to menthol cigarettes before hand so the middle management will like you as they spend most of their time smoking and talking about their teams in a not so positive light just before they make plans to hit a Roseville bar. Place runs light a fraternity/sorority.

Cons

There is what seems to be constant change in process but it's for the better. I wouldn't want to be with a company that continues to do things that do not produce results.

Cons

-Initial training could be more thorough

Cons

Growth. and salary. Although it is fantastic to work here and the people and environment are excellent, there really isn't room for promotions.

Cons

Still much less known in the market than the IBM's and Salesforce's of the world. Making progress on our brand awareness but still a ways to go.

Cons

Mid Management is arrogant, under trained, and driven as the good ole boys club attitude. We need a more expansive portfolio to sell add ins so more people can achieve comp. Targets.

Cons

Management was very shady. Favoritism to certain branches. People will throw you under the bus instantly.

Cons

Oof. Where to start. I came into this company in the transition between the previous executive team and the current executive team so I have seen both of them in action. Nearly every major problem the company faces today, of which there are many, is directly tied back to the previous regime. Any review you read here that states otherwise is either unaware or dishonest.

They badly mismanaged money; they were never honest about the current financial state; they took major investment capital and showed zero return; they did not build any part of the company to scale; they invested almost nothing in technology and accrued a ridiculous amount of technical debt; they built walled off subcultures between offices and departments that created a toxic culture we are still digging out from under today; did not have a realistic plan for sales growth; were constantly chasing the bottom of the market both in quality and size of customers; no room or plan for individual growth; never had a product roadmap, etc. I could probably go on indefinitely. There is a reason that executive team has almost completely been replaced. They were highly ineffective and seemed to be waiting around for an IPO or some other major event they had no clue how to reach and was realistically never going to happen. The new team has had their fair share of mistakes, well-noted in other reviews, but who would have realistically come in and turned this place around in any less time?

I can't stress enough how deep the cultural issues run here and this has been an incredibly difficult place to stay motivated. Many of the worst detractors are gone, but there are still people here who are generally dysphoric and they are painful to be around. We continue to placate them at the detriment of everyone else. You can see lots of folks, new and old, are checked out and it is hard to blame them. There is very little done in the way of acknowledgement or reward here for most employees who are doing good work. The culture is still overly negative, morale is low and to a large degree we feel rudderless. Everyone seems to be in a general state of unease and discomfort here and there haven't been many reasons to celebrate anything.

I think we have a solid direction now for the company and the product, but we never seem to have enough or the right people to carry it out. We are resource constrained in every possible direction, so we can't allocate money or people at any problems to try to solve them. It feels like we are constantly behind our competitors even when we make major strides.