Act-On Software Reviews

Pros

Act-On has hard problems but has a solid product with a real market. The senior leadership team listens and wants to make a difference. There are smart people all over the company dedicated to trying to make a difference.

Cons

Tough market and brand that doesn’t do the company justice. There have been tough decisions made over the last couple years and some good people had to leave.

Pros

Free snacks, regular hours, nice views.

Cons

This was a great place to work back in the day, but they are circling the drain now. CEO is nice when she deigns to make eye contact with you, otherwise you are a bug to her and most of the executive team. Not going to give her a thumbs down because I'm sure she tries in her own way. Management is always fighting with each other and the admin team especially is heavily trodden on. Avoid at all costs, they will either go under or be purchased...that seems to be what most people are waiting for.

Pros

Act-On is a small enough company that if you see something that needs to be done, you can step up and get it done. There are a lot of opportunities to step outside your comfort zone and learn. The leadership team is focused on getting things done in the right way.

Cons

There's a lot of work to be done. This isn't a place to hide in your department and coast hoping someone else will fix it. If you like challenges and learning, this could just as easily be a Pro as a Con.

Pros

Some company will come along and snap this dysfunctional org in a fire sale. A few select people will make $$.

Cons

“Leadership” uses the term “EStaff” as if they are somehow a different class of citizenry.

Pros

Good views, nice co-workers, decent snacks, work-life balance

Cons

The recent posts are true. There was so much good energy last year but unfortunately the CEO is not a leader. The focus is exclusively on financial bottom line and sales numbers. Every all hands and update focuses on sales wins and financial metrics. We celebrate things like "cash-flow" while there is zero conversation about diversity, career development or management training. And anything the CEO says about culture comes across as if she had just read a management book on what to say about the topic. She runs the company like a CFO. She does not spend any time with the employees. I have worked in several start-ups and this is not how it should be. Other leaders engage. I see other execs on the floor trying to establish a connection with the employees but it feels like the culture (or lack there of) is dictated from the top. It doesn't need to be this way. It is a shame because there is still potential with Act-On and there are many good people who have been attracted here but the blatant lack of leadership, disregard for culture and solo focus on financial outcomes has made this a place where all of the top talent is or soon will be looking and the morale is the worst I've ever seen.

Pros

Free snacks, free bus pass, decent health insurance plans, casual dress code, a fair amount of PTO and paid holidays.

Cons

The product is barely functional. Everyone who uses it internally hates it and it crashes constantly. The UI is straight out of Windows ‘95 and lacks basic features that you can find in any modern software application. But the Product team is too busy fixing bugs and remedying the latest outage to be concerned with any real innovation. Leadership is clueless. The company has zero brand awareness and is hemorrhaging money, while Marketing does nothing but bribe analysts and purchase third party lists. Sales isn’t held accountable for anything. Reps flat out refuse to contact leads or book demos and no one gets reprimanded for it. But who can blame them for not wanting to peddle such a subpar product? There’s no strategy in place for how to turn things around. Leadership has been operating under the assumption Act-On would be bought out, but there’s no one left in the market who would touch them now. Their reputation is in the toilet and I don’t expect the company to be around much longer.