Act-On Software Reviews

Cons

A good amount of inherited technical debt that has to be solved for before we can move on to innovation.

A lot of new middle management in place which can lead to low confidence and lack of performance management. But the people team are doing a great job of introducing trainings and programs to leaders.

Cons

Not as many benefits as some larger employers

No User Acceptance process for product changes, which can agitate our clients

Communications to customers needs improvement

Fast-paced work and high customer expectations require that you to stay organized

Cons

- Some people like to walk when they need to run.
- No 401k Match

Cons

New opportunities were created due to the reorganization, but not necessarily afforded or extended to the right people.

Cons

They change their policies and direction like changing clothes. Used to have a great culture, but that's all changed and virtually everyone who is worth their salt has left. I don't expect the company to be around much longer.

Cons

Never matured out of a startup mentality.

Cons

1. Historically the environment was incredibly toxic. Certain (former) technical managers would yell & shame employees and it wasn't unheard of for meetings to turn into full on screaming matches (see some of the extreme negative reviews by former employees as an example of the attitudes that used to prevail).
There is still some of that in certain people at the company, though they are now in the minority. A bit of PTSD-like cultural hangover.
2. If you are passionate about what you do you can burn yourself out as there are so many areas that someone can make significant impact (both a pro & a con).

Cons

We run out of sparkling water by Thursday but who am I kidding?! We are spoiled by a kitchen loaded with delicious snacks and beverages.

Cons

Nobody knows about Act-On. Their marketing team doesn’t know how to generate leads and all you need to do is look at the almost zero engagement their posts get on social.

They spend all of their budget paying off analyst firms like Forrester instead of actually improving their product or growing their lead machine in a real way. Instead, they buy lists from data vendors and give g2 crowd money. It’s not working, nobody at their larger competitors even knows who this company is.

There’s another review here claiming that the negative reviews come from toxic people who got laid off...stating that you must be a toxic person to want to warn people about a failing, poorly run company is pretty insulting and it inspired me to finally write my review. I was never a part of any meeting which resulted in a shouting match, nor did I ever hear about one in the sales org ever happening. I question the truth of these claims.

This company will be out of business in a few years. They’re not making a profit and no investors will touch it with all the bad decisions that have been made. It was already struggling when Kate did the worst possible thing and laid off almost every subject-matter-expert that the company had. The customer success org is a joke and they retained only the most inept salespeople because they happened to live in Portland. Nearly all of the people they offered relocation to have quit the company because they’re smart enough to abandon a sinking ship.

Cons

Poor executive team. This company is a sinking ship.