Action Ambulance Reviews | Glassdoor

Action Ambulance Reviews

Updated November 28, 2017
16 reviews

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1.8
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Michael Woronka
13 Ratings

16 Employee Reviews

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  1. "Great Co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Action Ambulance full-time

    Pros

    Great staff and co workers

    Cons

    None at the time of this review

    Advice to Management

    Continue on the path you are on now !


  2. Helpful (3)

    "EMT-B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Action Ambulance full-time (More than 3 years)

    Pros

    Can't really think of any pros, unless you like being played with like a puppet. Chance for new EMT's to do 911 without experience and without guidance.

    Cons

    Management really sucks. Policies change day to day. Often ask you to break protocols for "operational needs". Poor wages with no raises. Management including HR and the owner will not return emails, and won't call back when you have issues. They twist things around to find a way to place blame on the provider. No interest in the employees, only money. Cheap EMS gifts for EMS week when they remember it (34 cent flashlights this year).
    They rather leave a city short or without a 911 truck to do a BLS transfer.

    Advice to Management

    Listen and care for your employees. You may think we are disposable, but we pay your salary. Give raises, bonuses, and praise to your help.

  3. Helpful (5)

    "Stay Away...Far Far Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Client Services in Wilmington, MA
    Former Employee - Director of Client Services in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (Less than a year)

    Pros

    Hours are flexible and coworkers are very nice, its the people on Mahogany Row that are not so nice.

    Cons

    Everything! They treat people poorly, they don't pay well and when they are done with you...you are history!

    Advice to Management

    Open your eyes and pay attention for once in your life! The people who are making next to minimum wage care about your company more than you do! You change direction every day and let the old timers take advantage of you.


  4. Helpful (4)

    "Dispatch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, MA
    Former Employee - Anonymous Employee in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (Less than a year)

    Pros

    There were no pro's at this company! Small company mentality !

    Cons

    Benefits are horrible. Working environment is miserable. People are miserable.

    Advice to Management

    Treat employees better. The job is stressful enough without more stress from management. And maybe there wont be such high turnover.


  5. Helpful (5)

    "This is the cheapest company I've ever encountered"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic in Wakefield, MA
    Former Employee - Paramedic in Wakefield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (More than 5 years)

    Pros

    They allow the ability to immediately work in a 9-1-1 setting immediately as a new paramedic.

    Cons

    Their cost cutting causes such a detriment to their employees, it's amazing they stay in business.

    -I started at $16/hr. Five years later I was making $16.23/hr, which means my real wage actually went down.

    -They force their staff to pay for their own education requirements (ACLS, PALS, etc.). When they got the contract for Hanscom AFB, the contract stipulated that all staff must hold a current PALS card. Despite it being a requirement, Action forced employees to pay for this education stating, "If you don't want to pay, you don't have to work at that contract."

    -They promote new, inexperienced staff to management positions, seemingly to save on payroll. This leads to very contentious supervisors who are always looking to dole out write-ups for fear that the more experienced staff may not take them seriously. They also generally do not promote people based on education level, disregarding college degrees.

    In my five years, many benefits were taken away including 401k match and reimbursement for volunteer hours.

    -Once MA allowed ALS trucks to include a basic EMT without a waiver, Action immediately began staffing ALS trucks P/B. They claimed they would only do this in the case of operational needs. However, open shifts were never paged out to ALS staff and were filled in with BLS staff the morning a shift began.

    -Town trucks are often utilized for mutual aid and are required to post at the town line when another truck is out. This is fine within reasonable hours. However, Action sits their employees at town lines 24 hours a day while crews are on 24-hour shifts.

    -9-1-1 trucks are frequently pulled away from their dedicated contracts and utilized for ALS and BLS transfers.

    Advice to Management

    Invest in the future. Evaluate your competition and see that their pay is higher, they treat their employees with respect, they put employees first (not contracts).


  6. Helpful (4)

    "Administrative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, MA
    Former Employee - Anonymous Employee in Wilmington, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Action Ambulance full-time

    Pros

    Bagels on Friday and some flexibility with schedule.

    Cons

    If you like being screamed at by the owner, work in a environment that is complete chaos, and let good employees walk out the door, this is the job for you. Way to many chiefs and not enough Indians. Benefits are horrible as is the pay. One of the worst jobs I have ever worked for.

    Advice to Management

    Treat each employee with respect and honesty.


  7. Helpful (6)

    "lousy management philosphy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic
    Former Employee - Paramedic
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (More than 3 years)

    Pros

    a couple of good 911 contracts

    Cons

    low pay, crappy benefits, inexperienced supervisors with attitudes, broken down equipment, broken down trucks, little to no regard for field staff.

    Advice to Management

    wake up.

  8. Helpful (5)

    "Rather not say."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rather Not Say in Wilmington, MA
    Former Employee - Rather Not Say in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (More than 5 years)

    Pros

    None, except for the fact that I no longer work there, earn a better salary and have excellent benefits.

    Cons

    Horrible place to work. They forced out full time, qualified employees with part time, off the street folks at weren't entitled to any benefits. Employees are bullied by management.

    Advice to Management

    Go home, leave, otherwise you'll be out of business within a year. You're a disgrace to the Portman family. If it's not already too late, bring Stan back to clean house.


  9. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good partner support and work enviroment

    Cons

    None that I can remember


  10. "Great place for work life and personal life balance. They really care about you and your family."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Wilmington, MA
    Current Employee - Paramedic in Wilmington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Action Ambulance full-time (More than 5 years)

    Pros

    The company has done a great job navigating the changes in health care. They are growing and offering opportunities for those who want to take advantage of them. Those who are unhappy are poor performers and bring the rest of us down.

    Cons

    EMS is a tough field and keeping everyone happy is difficult

    Advice to Management

    Keep doing what you are doing. Thank you for supporting your employees and growing the organization is a respectable manner.


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