Action Ambulance Reviews | Glassdoor

Action Ambulance Reviews

Updated April 25, 2017
13 reviews

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2.2
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Michael Woronka
10 Ratings

13 Employee Reviews

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  1. "Great Environment - company in a growth pattern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, MA
    Current Employee - Anonymous Employee in Wilmington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Action Ambulance full-time (Less than a year)

    Pros

    The company is very flexible, has great ideas for progressing into the future. Stress levels get high at times given the business line but everyone seems to get along. A very caring environment.

    Cons

    Structure is needed so that everyone knows their expectations but we are getting there....step by step


  2. "This is the cheapest company I've ever encountered"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic in Wakefield, MA
    Former Employee - Paramedic in Wakefield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (More than 5 years)

    Pros

    They allow the ability to immediately work in a 9-1-1 setting immediately as a new paramedic.

    Cons

    Their cost cutting causes such a detriment to their employees, it's amazing they stay in business.

    -I started at $16/hr. Five years later I was making $16.23/hr, which means my real wage actually went down.

    -They force their staff to pay for their own education requirements (ACLS, PALS, etc.). When they got the contract for Hanscom AFB, the contract stipulated that all staff must hold a current PALS card. Despite it being a requirement, Action forced employees to pay for this education stating, "If you don't want to pay, you don't have to work at that contract."

    -They promote new, inexperienced staff to management positions, seemingly to save on payroll. This leads to very contentious supervisors who are always looking to dole out write-ups for fear that the more experienced staff may not take them seriously. They also generally do not promote people based on education level, disregarding college degrees.

    In my five years, many benefits were taken away including 401k match and reimbursement for volunteer hours.

    -Once MA allowed ALS trucks to include a basic EMT without a waiver, Action immediately began staffing ALS trucks P/B. They claimed they would only do this in the case of operational needs. However, open shifts were never paged out to ALS staff and were filled in with BLS staff the morning a shift began.

    -Town trucks are often utilized for mutual aid and are required to post at the town line when another truck is out. This is fine within reasonable hours. However, Action sits their employees at town lines 24 hours a day while crews are on 24-hour shifts.

    -9-1-1 trucks are frequently pulled away from their dedicated contracts and utilized for ALS and BLS transfers.

    Advice to Management

    Invest in the future. Evaluate your competition and see that their pay is higher, they treat their employees with respect, they put employees first (not contracts).


  3. Helpful (1)

    "Administrative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, MA
    Former Employee - Anonymous Employee in Wilmington, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Action Ambulance full-time

    Pros

    Bagels on Friday and some flexibility with schedule.

    Cons

    If you like being screamed at by the owner, work in a environment that is complete chaos, and let good employees walk out the door, this is the job for you. Way to many chiefs and not enough Indians. Benefits are horrible as is the pay. One of the worst jobs I have ever worked for.

    Advice to Management

    Treat each employee with respect and honesty.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Rather not say."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rather Not Say in Wilmington, MA
    Former Employee - Rather Not Say in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (More than 5 years)

    Pros

    None, except for the fact that I no longer work there, earn a better salary and have excellent benefits.

    Cons

    Horrible place to work. They forced out full time, qualified employees with part time, off the street folks at weren't entitled to any benefits. Employees are bullied by management.

    Advice to Management

    Go home, leave, otherwise you'll be out of business within a year. You're a disgrace to the Portman family. If it's not already too late, bring Stan back to clean house.


  6. "Great place for work life and personal life balance. They really care about you and your family."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Wilmington, MA
    Current Employee - Paramedic in Wilmington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Action Ambulance full-time (More than 5 years)

    Pros

    The company has done a great job navigating the changes in health care. They are growing and offering opportunities for those who want to take advantage of them. Those who are unhappy are poor performers and bring the rest of us down.

    Cons

    EMS is a tough field and keeping everyone happy is difficult

    Advice to Management

    Keep doing what you are doing. Thank you for supporting your employees and growing the organization is a respectable manner.


  7. Helpful (4)

    "Lord help this company's awful management, horrible staff, and of all things, their patients!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT in Wilmington, MA
    Current Employee - EMT in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Action Ambulance full-time (Less than a year)

    Pros

    None. You are kidding, right?

    Cons

    NO pay raises in years, Wages are not competitive, totally out of range with Boston area cost of living. The more experienced you become the more likely it is that management will find a way to fire you or force you to quit. Benefits SUCK. Company contribution to 401K was eliminated this year. Employees are treated like animals by managers. The CEO has multiple personalities, beware! A recent recruitment flyer for New Hampshire EMTs proves how delusional the company is, lies! lies! lies! Training is not existent. EMTs and paramedics are terrible, patient care is really bad. "EMT:" Order supplies. "Company:" We have no supplies, pound sand! Medical Director? Who? Who? Thinking about a job with this company? Do yourself a huge favor and go somewhere else.

    Advice to Management

    Wake up and snap out of your trance. Bring Stan back! Fire the top managers and wipe the slate clear.


  8. Helpful (3)

    "Action Ambulance is awarded ONE star!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Wilmington, MA
    Former Employee - Billing Specialist in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (More than 5 years)

    Pros

    Employed full time for many years. Awesome coworkers, but unfortunately they have gone elsewhere. I can think of no "pros" to suggest working here.

    Cons

    Complete lack of interest in retaining employees. Constant turn over and those who have had longevity are bullied by upper management. No salary increase in more than 5 years, have had holidays eliminated and 401k match removed. Focus is on achieving awards rather than ethics. If you're looking for a stable, honest company, look elsewhere.

    Advice to Management

    Bring back Stan, put him in the corner office.


  9. "great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good partner support and work enviroment

    Cons

    None that I can remember


  10. Helpful (2)

    "lousy management philosphy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic
    Former Employee - Paramedic
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Action Ambulance full-time (More than 3 years)

    Pros

    a couple of good 911 contracts

    Cons

    low pay, crappy benefits, inexperienced supervisors with attitudes, broken down equipment, broken down trucks, little to no regard for field staff.

    Advice to Management

    wake up.


  11. "better than most private EMS companies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emt B
    Former Employee - Emt B
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Action Ambulance part-time (More than 5 years)

    Pros

    Most of the management cares about employees, pull one aside and they will usually listen and help. While I was there I truly felt the entire company was focused on solid patient care.

    Cons

    Raises have disappeared. There didn't seem to be any real preceptors for newly hired employees

    Advice to Management

    N/a


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