Activant Solutions (California) Reviews | Glassdoor

Activant Solutions (California) Reviews

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3.0
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Activant Solutions (California) President and CEO Joseph L. Cowan
Joseph L. Cowan
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21 Employee Reviews

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  1. "Getting Too Big"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Collegeville, PA
    Former Employee - Anonymous Employee in Collegeville, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Activant Solutions (California) full-time (More than 8 years)

    Pros

    When we were first acquired most process were left in tact and slowly migrated to a common process. More resources to broaden work load

    Cons

    Some tasks diluted too thin and resources no longer local.

    Advice to Management

    ?


  2. "Good Good Good Good Goodd"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Activant Solutions (California) full-time (More than 3 years)

    Pros

    Good Mgmt Team Good Mmt team

    Cons

    None that I can think of

    Advice to Management

    Sell Sell


  3. Helpful (1)

    "Acquired too much too fast- lsot good employeees in the scramble"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Posotions in Austin, TX
    Former Employee - Multiple Posotions in Austin, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Activant Solutions (California) full-time (More than 5 years)

    Pros

    Coworkers were great. We stuck together through it all.

    Cons

    Management needs to spend some time in the trenches again to remember how their changes affect process. When the ownership changed (again) a lot of good people and years of product knowledge were lost.

    Advice to Management

    Listen to your front line people and stop layoffs of the people with the most product knowledge


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  5. Helpful (2)

    "Weak management dilutes opportunity for success"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Denver, CO
    Former Employee - Sales Engineer in Denver, CO
    Disapproves of CEO

    Pros

    The employees within Activant made it a good place to be. As long as you worked with Directors and below, you had a good chance of success and satisfaction. Geographic location was also a consideration. I lived closed to the office, thus it was worth staying.

    Cons

    Poor management skills. VP and Sr VP titles handed out based on longevity vs. capabilities. Most VP level executives are simply waiting for their tour of duty to end. No feeling of responsibility toward employees under them. The world is theirs -- we simply live in it.

    Advice to Management

    Build something. Stop hanging on. Offer visions and strategies, so employees know where the ship is headed. Come to terms with the fact that you are not the smartest people in the company, and let others contribute.


  6. Helpful (2)

    "Too much reactionary cost cutting, need more strategic leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    No opinion of CEO

    Pros

    Large organization. Good people overall as employees.

    Cons

    Management is too focused on EBITDA and not enough attention is paid to growing the company. Too many platforms to manage effectively. Sr. Management seems a little too shortsighted and overcontrolling.

    Advice to Management

    Hire good people and trust them to make decisions in their departments. Focus on growing the company's top-line and the EBITDA will follow. Lead by example.


  7. "Great place to start my career. Should have left after current management took took over"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Disapproves of CEO

    Pros

    The people. Good experience working with small business owners.

    Cons

    Watching management work is like watching a bucket of crabs. Instead of focusing on working together to get out of the bucket they focus of pulling each other down to make themselves look better.

    Advice to Management

    Get rid of the entrenched middle management that look to make the other managers look bad and blame frontline managers and supervisors for poor results and issues. Middle management is anyone not the president or a frontline manager.....


  8. Helpful (2)

    "Program management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Services in Livermore, CA
    Former Employee - Director Services in Livermore, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Activant provides opportunities to their sales team to be extremely successful. The company recently has attempted to go back to its roots of customer support and service and this has been a positive move that has been recognized by its customers.

    Cons

    Activant is a sales driven company that easily loses its bearings related to existing customers. The next sale is more important than keeping its existing customers satisfied.

    Advice to Management

    There are many seasoned employees that are stifled by a lack of opportunity to get their voice heard. Senior management lacks sustained focus on initiatives, hopping from one project to another before they allow results to show.


  9. "Good company to work for, but growth and acquisitions have stunted culture of company."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Livermore, CA
    Former Employee - Sales in Livermore, CA
    No opinion of CEO

    Pros

    Well respected product, long tenured employees with excellent knowledge of target markets. Well established and loyal customer base create very steady and reliable recurring revenue stream.

    Cons

    Economic downturn has heavily impacted target markets. Future direction of the company toward new growth markets or innovative products that will propel growth is not clear, as there does not appear to be any new, innovative thinking that will drive future growth. Service model has not adapted over time, and perceived value to customers is in question. Slightly lower comp plans than is typical in most other software/service sales positions.

    Advice to Management

    Return to a sincere "customer first" support model that delivers real value to existing customers based upon their stated desires. Look for growth markets and technologies that will broaden the offering and drive future expansion in new directions (difficult to achieve, but critical to future success). Honor the contributions of long-term employees who have built the foundation.


  10. Helpful (2)

    "I was proud to work for Triad, not so much with Activant."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in Livermore, CA
    Former Employee - Employee in Livermore, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Co-workers and supervisors are the best around. Long term relationships with customers are rewarding. Job assignments with lots of versatility keep job boredom at bay.

    Cons

    Supervisors & managers work hard to buffer the indifference (near hostility) of upper management towards the work force. The work force works hard to buffer the customer from the indifference (new hostility) of upper management from the customer. The customer has fewer and fewer reasons to invest in the "top of the line" when every corner is cut.
    Every six months or so a new initiative is hatched. It gets a lot of fan fare, no follow through and never the funds or support needed for a successful campaign. Soon it is forgotten and yet another initiative planed. There have been dozens of them. Remember "do it once"? That was a successful, long lasting campaign from the 80's!
    Meanwhile, I don't know a single field employee, (not familiar with the "in house employee" habits) be it sales, education or engineering who doesn't work many hours a week more than their paycheck reflects yet that does not constitute commitment at review time, it is expected. Dear Employee, Your company thanks you for your dedication to the well being and growth of the company. In recognition of your contributions we are awarding you with an NI and no merit increase,. Don't take it personally, we have to do it to someone in every department, every year, it's just your turn. Better luck next year.

    Advice to Management

    Loose the "us and them" mentality with both your customers and co-workers, yes we ARE co-workers. Granted, your pay is more than ours but you work for someone else too. Come back down to earth and realize you have not been successful. Please read these reviews as though they were your performance review. If they were, your next stop would be Monster.com. How bad is it going to have to get before you get some humility? Hiring consulting firms has proven to be an exercise in back slapping and ego inflation activity. Get back to basics. Call Ralph!


  11. Helpful (1)

    "All over the map"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits package at Activant is very generous with the recent exception of the termination of matching funds for 401k contributions. In fact, there are many employees whose stated reason for working there are the comprehensive benefits. There are alot of bright people and the culture is positive, but very segmented.

    Cons

    There are alot of senior staff that have been with the company for way too long. Their skill sets and capabilities are no longer competitive in the industry, but it is almost impossible to get fired for incompotence at Activant. Very little emphasis is placed in achievment. Attempts at improvement are rewarded no matter what the outcome is. Activant is really 5 or 6 different companies with boundless redundancies.

    Advice to Management

    Hire a few less "remote" executives that employees couldn't pick out of a line up. For god's sake... if your really worth high six figures then pack your bags and meet some of the people you will be responsible for. It seems like there is a new VP or GM every other week, but knowledge workers have been consistantly laid off for a year now... too many chefs spoil the broth.


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